HERE'S HOW IT WORKS
BENEFITS

FREQUENTLY ASKED QUESTIONS

How do I set up a delivery?

How do I set up a delivery?

Simply go online to canadiantire.ca, select the items you would like to purchase, and select “ship to home” when placing your order. After this you’ll receive a confirmation email and receive further instructions regarding delivery. 
How much does Ship to Home delivery cost?

How much does Ship to Home delivery cost?

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as delivery distance. Additional charges apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).

On the product detail page, you can see an estimated shipping cost once you click on Estimate Shipping Fees after you enter an eligible postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. Final shipping fees will be determined based on the total content of your cart and is displayed during the checkout process.

How will I know when my order has been shipped?

How will I know when my order has been shipped?

When your order ships, we’ll send you an email with a tracking number. If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

For bulky items, you will be contacted to schedule a delivery appointment within 2 business days of being notified your order is ready to ship. 

Why is my area not eligible for delivery?

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes any regions/municipalities which require a ferry for delivery. Note: large items will only be available for delivery within 100km of a store. 

Due to tax requirements, we are unable to ship across provincial borders at this time.

To confirm if we ship to your home address, select Estimate Shipping Fees.

Can you ship outside of Canada?

Can you ship outside of Canada?

At this time, we do not ship outside of Canada.
What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

Standard Delivery:  
For detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

In-Home Delivery:  
The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack:  
The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the vendor and taken off the premises. Assembly/installation of the product is not included unless that service was available and purchased during the checkout process.

For all bulk item delivery service, a signature is required.

What if some of my items in my cart are not available for home delivery?

What if some of my items in my cart are not available for home delivery?

For items not available for Ship to Home, you can place an order and go to the store to pick up the entire order or have only the eligible items delivered.
What do I do if I received the wrong item?

What do I do if I received the wrong item?

Contact Customer Support at 1-866-746-7287 or return to any Canadian Tire store.

If you have any other questions, please see our full list of FAQs here.