Frequently Asked Questions

PICK UP AT STORE

With the pending plastic bag ban, how will my item(s) be packaged for pick up?

As stores work through their remaining plastic bag inventory, Express Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.

My order didn’t qualify for free pick up. If I return an order that has a pick up fee, will the fee be refunded?

In the event of a return, it is at the discretion of the store you placed your order with as to whether you are eligible for a refund of your pick up fee. Please note: if your order contains items that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund.

How do I make a purchase to pick up in store?

Simply go online to canadiantire.ca and begin to shop for your desired items. Once you have selected the items you would like to order, 'add' them to your cart. At checkout, ensure you have selected 'Pick Up at Store' as your Pick Up Method. After completing your order, you will receive a confirmation email. Once your items are ready, an email will be sent to you advising you that your items are ready for pick up. Please wait for your Ready for Pick Up email before proceeding to the store.

How do I place an order for Curbside Pick Up?

Simply go to canadiantire.ca and shop for your desired items. At checkout, select Curbside Pick Up as your preferred Pick Up Method (where available). Once your order is ready and you have received your Ready for Pick Up email, please go to your selected store.

Upon arrival, go to the designated Curbside Pick Up area and follow the directions on the signage. Please remember to bring your Ready for Pick Up email, which contains your personalized 4-digit pickup code. Note that not all stores have Curbside Pick Up as an option at checkout. You are still free to use the service upon arrival at the store. Just select Pick Up at Store at checkout instead and follow the above instructions once you get to the store.

What do I need to do to pick up my order?

Please make sure to bring your Ready for Pick Up email (either on your smartphone or a print-out), which features a QR code and 4-digit pick up code. Stores will require one or both of these codes in order to successfully retrieve your order. Stores may also ask for additional information that can be found on your Ready for Pick Up email, and may require you to present a photo ID for verification purposes.

Please also ensure that your vehicle has adequate space to fit your order so that store staff can easily place the order.

Where is Curbside Pick Up at my Store? What are the hours of operation?

Stores offering Curbside Pick Up will have a marked, designated area in the parking lot. Each store will have their own hours for Curbside Pick Up. Please visit your selected store’s Hours & Details page for their Curbside Pick Up hours, as some stores may offer extended pick up hours.

Do all stores offer Curbside Pick Up?

The majority of Canadian Tire stores are currently offering Curbside Pick Up, however there may be some exceptions due to each store’s location. Please visit your selected store’s Hours & Details page to see if Curbside Pick Up is offered at your selected store.

How long will my order be held in-store? Can my order’s pick up date be extended?

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. 
 
If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.

Why am I receiving more than one Ready for Pick Up email?

Because your order included products that were not in stock, they will be available for pick up at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

 

SHIP TO HOME

How much does Ship to Home delivery cost?

• The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. Additional charges may apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).

• You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed.Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.

• Items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH.

Can you ship outside of the province and country?

Due to tax requirements, we are unable to ship across provincial borders. At this time we do not ship outside of Canada.

How do I set up a delivery?

• Once you have selected the item(s) you would like to purchase, click on the 'Add to Cart' button. You can now select the 'Ship to Home' option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations.

• Orders cannot be shipped to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for STH.

• Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.

• For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs.

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

• Standard Delivery: For detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.

• In-Home Delivery: The product will be delivered to a room of the customer’s choice inside the delivery location.

• In-Home Delivery and Unpack: The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. Assembly/installation of the product is not included unless that service was available and purchased during the checkout process. For all bulk item delivery service, a signature is required. 
   

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry service for delivery. We are also unable to ship products to all P.O.Boxes. 
 
Note: Heavy/Oversized items only ship from stores within 100km. Heavy/Oversized items are considered to be 66-350lbs and/or 120”-350” in any direction. Find additional information regarding Heavy/Oversized shipments here. 

Why are some items not available for home delivery?

Some items available for purchase in-store or online for Pick Up at Store may not be eligible for home delivery due to the size or weight of the item(s) or due to the item's characteristics such as: temperature control (heat or cold sensitive products), dangerous or hazardous goods (flammable, corrosive, combustible, etc.)

Why was only part of my order delivered?

If your order contains multiple items, you may receive these items across multiple deliveries. We will send you a shipping confirmation email for each shipment, so you’ll know exactly what to expect and when to expect it.

 

ORDER STATUS & MODIFICATION

I selected to purchase reusable bags but have changed my mind. How can I cancel them?

You will be able to cancel the reusable bags by following the below steps: 
 
If you have a Triangle ID account, follow these steps after signing in: 
    1) Select Account from the top menu and go to Order History 
    2) Select Remove to delete the reusable bags item from your order. 
 
If you do not have an account, you are still able to cancel the reusable bags within your order by following these steps: 
    1) Enter the email address used to place the order and your order number here or open your order confirmation email. 
    2) Click on Check order status or the order status link in your order confirmation email. 
    3) Look for the reusable bags and select Cancel Product to remove them from your order. 
 
If you still require assistance, please contact Customer Support at 1-866-746-7287. 
 
If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours.

How do I check on my order status?

There are multiple ways to check on the status of an order. Here’s how: 
 
    1) If you have a Triangle ID account, sign into your account, select Account from the top menu and navigate to Order History. From here you can view the status on all your recent orders. 
    2) Orders can also be checked by clicking the order status link in your order confirmation email 
    3) If you don’t have an account or checked out as Guest, you can check on your order’s status bu entering the email address used to place the order and the order number received at time of order confirmation here. 

When will my order ship?

• Orders typically ship within 1-2 business days. You will receive an email with a tracking number once your order has shipped.

• If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

• For larger bulk items. bulk items, you will be contacted to schedule a delivery appointment within 2 business days of receiving your shipped notification. 
   

I just placed an order. When can I pick it up?

We will send you your Ready for Pick Up email as soon as your order is ready. Please wait for your Ready for Pick Up email before proceeding to the store to pick up your order, as you will be unable to collect your order without the email.

I want to change my method of pick up between Curbside Pick Up and Pick Up at Store, or vice-versa. Can I do this?

Yes. If you have a Triangle account, you can change your desired Pick Up Method by viewing your Order Details and clicking on the “Edit” button in the “Free Pick Up At Store Information” box. If you don’t have an account, you can call Customer Service at 1-866-SHOP-CTR (1-866-746-7287) and request assistance with changing the Pick Up Method on your behalf. Please note: this change can no longer be made once the order begins being processed, so act quickly!

Alternatively, customers can pick up their Pick Up at Store orders via Curbside Pick Up by driving to the store's designated Curbside Pick Up area and following instructions on the signage. Additionally, orders placed as Curbside Pick Up can be picked up in-store using the QR code found in the Ready for Pick Up email. Look for designated signs to the pick up area once in the store.

Can I make changes to my order once it has been placed?

Yes! Orders that have not yet been processed, or are still active, may have some details available for editing. You are able cancel individual items, your entire order, or make changes to the following order details:  
 

• Customer email address

• Customer phone number

• Delivery address

• Pick Up Method (Pick Up at Store/Curbside Pick Up)

• Pick Up Recipient and Contact Email

If you have a Triangle account: You can change the above information by viewing your Order Details. A message will be visible if there are details in your order eligible for editing, and the information that can be edited will have an “Edit” button next to it.If you don’t have a Triangle account: You can call Customer Service at  1-866-SHOP-CTR (1-866-746-7287) and request assistance with changing the above details on your behalf. 
 
Important note: Fewer details will be available for editing as the order is processed, so not to disrupt speedy completion of your order. The earlier after you place your order, the more details will be available for editing. Customers are not able to edit the contents of their order, beyond cancelling a product/order. 
 

Can I cancel my order once it has been placed?

Once an order is placed, you can cancel a product or your entire order. Here’s how:

If you have a Triangle ID account, follow these steps after signing in: 
 
    1) Select Account from the top menu and go to Order History 
    2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order.

If you do not have an account, you are still able to cancel items within your order by following these steps: 
 
    1) Enter the email address used to place the order and your order number here. 
    2) Click on Check order status. 
    3) Select Cancel to cancel individual items from your order or the entire order.

If you still require assistance, please contact Customer Support at 1-866-SHOP-CTR (1-866-746-7287) to cancel the order.

If your order has already been shipped, we are unfortunately not able to cancel your order.

If you cancel any items for which we have not issued a Ready for Pick Up email, the pre-authorization held on your card will be removed. After a Ready for Pick Up email has been issued, charges to your credit card will be reversed within 24-48 hours

Can I change the delivery address on my order?

Yes! If you have a Triangle account, you can change your delivery address by viewing your Order Details and clicking on the “Edit” button in the “Shipping and Billing Information” box. If you don’t have an account, you can call Customer Service at  1-866-SHOP-CTR (1-866-746-7287) and request assistance with changing the delivery address on your behalf. Please note: this change can no longer be made once the order is processed, so act quickly!

Alternatively, after your order ships, you can contact the carrier directly to update the address or redirect the package to a pickup facility.

PAYMENT TERMS

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. 
 
For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.

Can I make a purchase under my tax-exempt status?

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-746-7287 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.

When is the full amount of my online purchase charged to my credit card?

For Pick Up at Store/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pick up. When an item is ready for pick up, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pick Up email will be sent to the email address you provide when a payment is processed, and items are ready for pick up. 
 
For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.

Before I received my Ready for Pick Up email, a product in my order went on sale. Will the price be adjusted?

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.

What methods of payment do you accept online? Can I pay for my purchase with a combination of credit cards?

We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®, Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit, American Express and electronic Canadian TIre Money. 
 
At this time, we are unable to accept other credit/debit cards, gift cards/certificates, paper Canadian Tire Money, or store credit for online purchases. 
 
All online transactions require you to pay online at the time of purchase, and you cannot pay for the order when picking it up instead. We can only accept one card per transaction.

Is my online confirmation page considered an official receipt?

No, your Official Sales Receipt will be provided to you when you complete your pick up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.

For all orders, you will be provided with an e-receipt via email once your order is completed. 
 
Please keep a copy of your receipt as you will need it to return or exchange your item(s).

 

EXPRESS DELIVERY

With the pending plastic bag ban, how will my item(s) be packaged for delivery? 

As stores work through their remaining plastic bag inventory, Express Delivery orders may require the purchase of reusable bags depending on the size of the items being purchased. During the checkout process, we will estimate how many reusable bags will be required based on the items in your cart. The final number of bags used to pack your order will be validated and reflected on your receipt.

What is Express Delivery?

You can now place an order on canadiantire.ca to get eligible products faster! Express Delivery is available for delivery seven days a week, for select stores and postal codes. Orders will be delivered the same day or the next day, depending on when the order was placed.

Where is Express Delivery available?

Express Delivery is available at select Canadian Tire locations. You can check if your order is eligible on any product page or in your shopping cart.

How much does Express Delivery Cost?

Express Delivery starts at $12.99 per order.  The delivery cost will be reflected in your order total once you select Express Delivery in your shopping cart. 

When will I receive my order?

You can visit a product page or see Ship to Home options on the cart page to see when an Express Delivery order would be delivered.

What should I do if there is a problem with my order?

If there is an issue with your order, please contact 1-866-SHOP-CTR (1-866-746-7287)

Can I get contactless delivery?

Yes, when you checkout you will have the ability to select your Drop-Off Options. Here you can select “Hand it to me” where the item must be handed to you, or “Leave it at my door” if you would prefer a contactless delivery. You will also have the option to provide additional drop off instructions in this section.

What can I order for Express Delivery?

Most products are available for Express delivery. Hazardous items, items that are oversized, or heavy may be excluded for eligibility. 

How far can you delivery from a store with Express Delivery?

Express Delivery is available for any delivery addresses that are within 10km from eligible stores.

Will the delivery fee be refunded if I return my order?

No, the delivery fee associated with Express Delivery is non-refundable.

How do I track my order?

You will receive an email with a link to track the status of your order once it has been picked up by the carrier. You will also receive SMS notifications when your order is on its way and when the delivery driver is approaching.