Frequently Asked Questions

Most products you see on our website can be picked up from your local store with Pick Up at Store or Curbside Pick Up and we also offer Ship to Home starting at $5.99 on many items.  

There are some items that are not available to purchase online and must be purchased in store only. To confirm if a product is eligible for shopping online, check for the Pick Up at Store or Ship to Home options on the product page.

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.
 

We have attempted to match our prices on canadiantire.ca with those that you will see in your local store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 

Online pricing and product selection may also differ from your local store.
 

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase most items online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.  
 

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.  

For all orders, we are now happy to provide you with an e-reciept in your completed 'Thank you' email.

Please keep a copy of your receipt as you will need it to return or exchange your item(s).
 

Orders can be checked two ways:

1) By clicking the order status link in your order confirmation email

2) By clicking here and enter the email address used to place the order and the order number received at time of order confirmation.
 

We accept Triangle™ World Elite Mastercard®, Triangle™ World Mastercard®, Triangle™ Mastercard®, Masterpass, Visa, Visa Debit, Mastercard, Mastercard Debit and American Express. 

At this time, we are unable to accept other credit/debit cards, gift cards, Canadian Tire Money, or store credit for online purchases.
 

For In-Store Pick Up/Curbside Pick Up: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are located and ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. An Order is Ready email will be sent to the email address you provide when a payment is processed, and items are ready for pickup.

For Ship to Home: When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready to be shipped. When an item is ready to be shipped, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order.  
 

As with purchases made in-store, unopened items in original packaging purchased online, including Online Exclusive items, may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment. Items that are opened damaged and/or not in resalable condition may not be eligible for a refund or exchange. For items that were shipped to you, if you cannot return items to a store, contact Customer Support at 1-866-746-7287.  

Please note, that original delivery fees are not refunded when a return is processed.

For complete details, see our Returns Policy, which outlines all exclusions and exceptions.
 

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase, which is not possible in our online environment, you will have to pay tax at the time of purchase. Please contact Customer Support at 1-866-746-7287 and they can help direct you to the required forms to receive post purchase reimbursement from the appropriate provincial or federal government.
 

We include these products as a research tool for customers who may want to purchase the item in-store.
 

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.
 

To understand how Canadian Tire handles personal information, read our Privacy Policy.
 

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.
 

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.
 

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.
 

In the event of a return, it is at the discretion of the store you placed your order with as to whether you are eligible for a refund of your pick up fee. Please note: if your order contains items that were picked up over multiple trips to the store, ensure you bring all receipts related to your order to successfully process a refund

Some stores may briefly pause online orders to help manage unusally high levels of demand. Feel free to check back again later, or switch to another store currently accepting online orders.
 

Adding items to your cart is done in simple steps.  

1) Identify the item you wish to purchase

2) Ensure you have verified the correct store you wish to purchase from. You can alter your store at the top left of the screen

3) Select the quantity you wish or order and click 'ADD TO CART'
 

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Warehouse will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup or have been shipped.
 

Almost all of the items you see in store will be available for you to purchase online. When shopping on our canadiantire.ca website, you will also be able to view many additional items which are part of our online exclusive products which are not available in store.
 

No, online purchases can only be made with Visa, MasterCard or American Express.
 

All online transactions require you to pay online.
 

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.
 

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287
 

Return your order to your nearest Canadian Tire store for a refund or exchange.
 

Continue to follow up with Customer Service at 1-866-746-7287.
 

Each store has its own customer service policy in effect. Please contact your local store where the order was placed for more details.
 

Yes. You can place an order for a store in another province and specify who will be picking it up.
 

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!