POLICIES

RETURNS POLICY

What Is Canadian Tire's Return Policy?

Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.

Valid photo ID may be required.

PRICING POLICY

Price consistency

Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region.


Regional differences

Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region.


Flyer differences 

The prices found in the online version of the Canadian Tire flyer may be different to the ones appearing on the website. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less.


Pricing, typographical or illustrative errors

Although great care is taken in the production of the canadiantire.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time. 

All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.

The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Canadian Tire's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Canadian Tire as of the date of issuance indicated.


Rounding Guidelines

As of February 4, 2013, Canadian Tire has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.

• Rounded down: If the last digit of the amount is 1, 2, 6 or 7. 
• Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
• Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.
• On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.
• You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total. 
• These rules apply to U.S. currency as well.
• Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
• Rounding will also be applied to refunds paid out in cash.
• Purchases made with Gift Cards will be settled to the exact amount. 
• Auto Work orders are also subject to rounding, which is done at the register. Therefore, the total on the work order may not match the total being paid at the register.

Returns

For items that have been delivered and are being returned, the portion of the shipping cost applicable to the item(s) being returned will not be refunded.

RESALE POLICY

What is Canadian Tire's Resale Policy?

Canadian Tire Corporation, Limited reserves the right to cancel any order that appears in its sole discretion to be for resale purposes.  This is in an effort to help ensure products are available at our best prices for our customers.

PRIVACY POLICY

Your Privacy Is Important to Us
We have updated our Privacy Policy, effective September 2023

Canadian Tire Corporation, Limited and its family of companies (“Canadian Tire”) are committed to protecting the privacy and security of your personal information.

Our Privacy Charter explains the types of customer personal information we collect, how it is used and the steps we take to ensure your personal information is handled appropriately.

Canadian Tire may collect information that is necessary to do business with you. Please review the below sections for more specific details on what personal information we may collect and how we use and handle the information in our care.

TABLE OF CONTENTS

• Privacy Charter
• Privacy Statement
• Privacy FAQ

PRIVACY CHARTER

The Canadian Tire Privacy Charter (“Privacy Charter”) is our commitment to you. It is our organization-wide policy on how all companies in the Canadian Tire family protect your personal information.​

Policy on Privacy of Customer Personal Information

Canadian Tire is committed to protecting the privacy and security of your personal information obtained by reason of your customer relationship with Canadian Tire. A customer relationship may be established with us by way of your shopping at a store within our family of companies, visiting our websites, installing our mobile applications, joining our loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a “Loyalty Program”), through your banking interactions with us or engagement with our financial products and services, or your other interactions with us.

The Privacy Charter explains the types of customer personal information we collect, how it is used, and the steps we take to ensure your personal information is handled appropriately. Our policies and practices have been designed to comply with federal and provincial private sector privacy legislation. The Privacy Charter may be amended from time to time. A copy of the most current version of the Privacy Charter may be obtained on our websites or by contacting us (See “Contact Information” below). We encourage you to review the current Privacy Charter from time to time. A list of frequently asked questions (FAQs) is also available on our website to provide you with answers to commonly asked questions about how your personal information may be collected, used and disclosed.

Who is Canadian Tire?

For purposes of this Privacy Charter, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Retail, Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Party City, Mark's, FGL Sports Ltd., Canadian Tire Petroleum, PartSource, and all other subsidiaries of the Canadian Tire Corporation, Limited. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.

Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter.

Canadian Tire stores, Party City stores, and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses within the Canadian Tire family of companies, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with this Privacy Charter.

What is Personal Information?

Personal information is information that can be used to identify an individual. Personal information includes, but is not limited to, your name, address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences and purchase patterns. 

We collect different categories of personal information depending on how you interact with us.

Types of personal information we collect:

• Information You Give Us: You may provide us with information through your request for services or the use of our products or services. This includes, but is not limited to, information you provide through participation in our Loyalty Program, the use of our financial services, the use of our digital platforms and mobile applications, or the purchase and use of any products or services we offer. We may receive and store any information you provide in order for us to complete a transaction or provide you with our products or services. You can choose not to provide certain information to us, but you may not be able to take full advantage of all of our products or services as a result of the limited information made available to us.
  
  
• Information Collected Automatically: Certain products, such as smart devices, may automatically collect personal information when in use to optimize your experience with the product. We also automatically collect and store certain types of information about your use of our websites and apps, including information about your interaction with content and services. This may include, but is not limited to, tracking cursor movements to determine purchasing patterns and shopping behaviours. We may use “cookies” or other unique identifiers and technologies such as “tracer tags”, “pixels”, or “web beacons” to collect this information when you visit our websites. The information collected through these technologies may include Internet Protocol (IP) addresses, components of the website you have clicked on or engaged with and website settings. Cookie preferences can be controlled through your browser to notify you when you receive a cookie or to not accept certain cookies. You can learn more about cookies and similar technologies in the FAQs. 

• We may also use automated decision-making tools and practices as a part of our day-to-day operations to assist us in making our business decisions. Automated decision-making involves the use of technology to make a decision with limited or no human involvement. For more information about our use of automated decision-making, please contact us (See “Contact Information” below).

• Information from Other Sources: We may receive information from third parties who provide us with services. This includes, but is not limited to, our advertising and social media partners and platforms, security or fraud prevention service providers and identity verification service providers. 

We apply our Privacy Principles to all personal information in our care, regardless of how the information was obtained. You may contact us (See “Contact Information” below) if you have any questions about how we collect, use, and disclose your personal information.

PRIVACY PRINCIPLES:

1. We are accountable to you

Canadian Tire is responsible for all personal information in its custody and under its control, including any personal information that is transferred to third parties for processing, storage or other purposes. To achieve this objective, Canadian Tire has developed and implemented this Privacy Charter as part of our overall privacy framework.
 

2. Why we collect your personal information

Canadian Tire identifies the purpose for which your personal information is collected. We do this before or at the time the information is being collected. We may collect, use and disclose your personal information for:

• Administrative and operational purposes in order to:
• process and administer your payment for the purchase of products or services if you make a purchase online or in one of our stores;
• process your application for a product and/or provide a service, such as the administration of the Loyalty Program or a financial product; 
• assess and update your creditworthiness on an ongoing basis;   
• process, service, analyze and audit your relationship with us, including collecting any money you owe us;
• administer the delivery, return or exchange of products, services, rewards and programs to you;
• support promotions and contest administration; 
• perform tests to implement or modify systems;
• process and respond to your application for employment; and,
• respond to your questions, comments or requests to customer service;
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• Marketing, advertising, and research in order to:
• better understand your product and service needs and to offer relevant information, products, services, rewards and programs, and advertising to meet those needs, including sending you communications by way of postal mail, e-mail, telephone, text message, or other type of electronic message; 
• solicit feedback to provide product insights to share with other customers, for product reviews, to improve our products and services, and to generate review content for our website; 
• track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes, and to tailor promotional offers to you or provide you with relevant advertisements through our advertising partners and platforms;
• track and analyze website use, including through the use of cookies, pixels, tracer tags or web beacons, to provide a better customer experience such as customized offers and advertisements; and,
• conduct surveys and analysis for research, statistical and product development purposes (information will be de-identified to the extent possible);
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• Security and fraud prevention purposes, and to manage our business risks in order to:
• verify your identity and protect against error and fraud; and,
• manage and assess our business risk;
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• Compliance with legal and regulatory requirements in order to:
• comply with applicable legal, regulatory, and self-regulatory requirements; and,
• achieve other purposes as may, from time to time, be permitted or required by law.

Your personal information may be used in automated decision-making practices for the identified purposes. For more information about the automated decision-making practices that we use you can contact us (See “Contact Information” below).

By providing your information to Canadian Tire, you consent to Canadian Tire using your personal information for the purposes outlined above.  

Withdrawal of consent to collect, use and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities of being a member of a Loyalty Program.

3. We obtain your consent to collect, use or disclose your personal information

Canadian Tire obtains your consent to collect, use or disclose your personal information, except as otherwise permitted by law. Consent may be oral or written, express or implied. We may rely on implied consent to collect, use, or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you. Your express consent (verbal, written or electronic agreement) is generally obtained to collect, use or disclose sensitive personal information such as your financial information, biometric information or information about minors. The method of obtaining consent may depend on the circumstances and the sensitivity of the information and will be appropriate to the type of personal information being collected, used or disclosed.

Consent for minors

We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian. If a minor under the age of 13 and under your guardianship has provided us with their personal information without your consent, you may contact us to request that the personal information be removed (See “Contact Information” below).

Benefits you receive through consent 

Canadian Tire is a growing network of interrelated businesses offering a unique mix of products and services. We want to give you exceptional customer service and additional value which is facilitated by sharing your information within Canadian Tire and across our various businesses. This sharing enables us to better understand our customers, and notify current and new customers of products, services, rewards and special offers they might enjoy. With your consent, we may also provide your personal information to Canadian Tire affiliates or other third-party marketing partners (“Marketing Partners”), including advertising and social media partners and platforms, and marketing partners under a Loyalty Program, so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, telephone, text message, social media or other form of electronic message using the contact information that you provide to us.

 “Opting-out” or withdrawing your consent 

If you decide that you do not want to receive marketing offers for products and services, you may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us (See “Contact Information” below). Your request will be promptly processed but may not be processed in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you for purposes of administering your account and sending you transactional or operational messages to complete a transaction. 

The consequences of withdrawing or refusing consent

If you decide to withdraw or refuse your consent, our ability to communicate with you about upcoming promotional offers may be diminished. For example, we will generally not be able to tell you about price discounts, rewards, customized balance transfer offers, contests, or other products and services that may be of value to you.

4. We limit collection of your personal information

Canadian Tire collects the information required to provide products and services to you and as otherwise outlined in this Privacy Charter. If the personal information we require is collected for a reason other than as outlined in this Privacy Charter, your consent will be obtained before or at the time the information is collected or as otherwise permitted by applicable law. Canadian Tire will collect personal information by clear, fair and lawful means.  

5. We limit use, disclosure and retention of your personal information

Canadian Tire uses and discloses your personal information for the purposes for which it was collected, except with your consent or as otherwise required or permitted by applicable law. We do not sell or rent personal information. 

Data Transfers with Third Parties

We may transfer your personal information to entities outside Canadian Tire, such as our vendors, suppliers and agents (“Service Provider”) who require the information in order to perform a service for us. When your personal information is transferred to a Service Provider, we require them to protect the information in a manner that is consistent with this Privacy Charter. Our Service Providers may be located outside of Canada and may be required to disclose your personal information under the laws of their jurisdiction. You may contact us for information about our policies and practices regarding Service Providers to whom we have transferred your personal information and their locations (see “Contact Information” below).

We may share certain personal information (including your name, email address, phone number, shipping and billing address, transaction-level details, account information and purchase history, IP address and other information about your device and activity on our site (“Fraud Prevention Data”) with our fraud prevention partner to help us detect and prevent fraudulent transactions.  As a Service Provider, our fraud prevention provider will use the Fraud Prevention Data to train and improve its products and will combine the Fraud Prevention Data with information it receives from third-party data sources and other clients to assist those clients with the detection and prevention of fraudulent transactions on their platforms.  For more information about the manner in which our fraud prevention partner treats your personal information, or for instructions on how to access, correct or delete the personal information maintained by our fraud prevention partner, see their Privacy Policy at https://www.signifyd.com/privacy/. 

We may share personal information (including your name, account number, address, social insurance number, telephone number, date of birth, employment history, purchase history and outstanding balances) with our third-party collection agencies as a part of a file transfer for their services. As a Service Provider, the collection agencies that we work with review this information to assist us in collecting any outstanding balances on delinquent accounts.

We may also use third parties such as ad networks, social media and other advertising companies and platforms to serve more relevant advertisements on our websites and apps, and on other websites or apps, and to better understand our customers.  We may provide a hashed version of your email address or other non-sensitive information to the platform provider for such purposes. As a Service Provider, these companies may use cookies, pixels, tracer tags or web beacons to report certain information about your visits to our websites and other websites and apps (such as web pages you visit and your response to ads) in order to measure the effectiveness of our marketing campaigns and to deliver ads that are more relevant to you, both on and off our websites and apps. These companies may also use your personal information in automated decision-making practices to serve you with ads that may be more relevant to you.

In the event that Canadian Tire, any of its affiliated companies, brands or substantially all of their assets are acquired by an unrelated third party, your personal information may be one of the transferred assets. By providing your personal information to us, you agree that we may disclose your personal information, on a confidential basis, to any prospective transferee and its professional advisors for the purposes of their due diligence investigations, the completion of any such transaction and the continued operation of the acquired business.

Canadian Tire, our various businesses within the Canadian Tire family of companies and Service Providers may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required or permitted by applicable Canadian or international law. We may also disclose personal information where necessary for the establishment, exercise or defence of legal claims and to investigate or prevent actual or suspected loss or harm to persons or property. 

Residents of Quebec

In accordance with Quebec private sector privacy legislation, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection.  As a company with operations across Canada, Canadian Tire Corporation, Limited and its family of companies may transfer your information outside of Quebec to better serve you as a customer.

Data Retention Practices

Canadian Tire retains your personal information for as long as it is required for the identified purpose or as required by law. Personal information that is no longer required to be retained is destroyed in a safe and secure manner in accordance with our policies.

6. We keep your personal information accurate

We want to keep your personal information up-to-date, accurate and relevant for its intended use. We rely on you to let us know if your address, telephone number or other information you provide us changes, so that we may provide you with the best possible service. If you would like to update your personal information, you can do so by contacting us (see “Contact Information” below).

7. How we protect your personal information

The security of your personal information is important to us. We have implemented appropriate technical, physical and administrative safeguards and security measures such as data encryption, access controls and policies and procedures that are designed to protect your personal information. All of our Service Providers are required under their contracts with us to maintain your confidentiality and may not use your information for any unauthorized purpose. When we are required by law to provide information, we take reasonable steps to verify the lawful authority for the collection and we disclose only the information that is legally required. We review our procedures and security measures regularly to ensure that they are properly administered and remain effective and appropriate for the sensitivity of the information.

8. We are open about our privacy practices 

We are committed to providing you with understandable and easily available information about our policies and practices related to management of your personal information. If you would like to learn more about our policies and practices, you can do so by contacting us (see “Contact Information” below).

9. You can access your personal information stored by us 

You have the right to access, update and correct inaccuracies in your personal information in our custody or control. To access your personal information, a request must be submitted in writing to us (see Contact Information below). We will respond to your request for access or information in a reasonable time. There may be times when we are unable to fulfill your request - for example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), or if we are prohibited by law from disclosing the information. We may request certain personal information for the purposes of verifying the identity of the individual seeking access to their personal information records. 

10. We respond to your questions, concerns and complaints about privacy 

Canadian Tire responds in a reasonable time to your questions, concerns and complaints about the privacy of your personal information and our privacy policies and procedures. We will investigate and respond to any concern you have regarding the handling of your personal information. In most cases, a question, concern or complaint can be resolved through discussion with our team.

Contact Information

You may contact us:

• By calling our Customer Relationship Contact Centre at 1-866-846-5841
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• By e-mail at privacyinquiries@ctfs.com
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• By mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 – Re: Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at: Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com.

PRIVACY STATEMENT

Our privacy statement provides a quick reference to the key privacy points of the Privacy Charter. It also provides you information on your choices and important contact information.

Scope

• Canadian Tire is committed to protecting and caring for your personal information. This statement highlights how Canadian Tire Corporation, Limited and its family of companies collects, uses and discloses your personal information. Canadian Tire means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Retail, Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Party City, Mark’s, FGL Sports Ltd., Canadian Tire Petroleum, PartSource and all other subsidiaries of the Canadian Tire Corporation, Limited. Canadian Tire also includes any successors or subsidiaries of these companies.  
• This statement applies to our customer personal information practices in our stores, on our websites, mobile applications and through our other interactions with you.

Personal Information Collected

• Personal Information is information that can be used to identify you, including but not limited to, your name, address, email address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences and purchase patterns. 
• We obtain information directly from you when you apply for or purchase a product or a service, interact with our financial products and services, or enroll in the Canadian Tire loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a Loyalty Program). We also obtain information automatically and from other sources through your other interactions with us, such as surveys, website activities, call monitoring and contests. 
• Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter. 
• We may obtain information with your consent from third parties, such as your credit history which is obtained from credit bureaus, or information from our advertising and social media partners and platforms.

Use of Cookies, Pixels, Tracer Tags, Web Beacons, and Similar Technologies

• When you use our websites or engage with us through our digital platforms, we may use “cookies” or other unique identifiers and technologies such as "tracer tags", “pixels”, or “web beacons” to automatically collect certain information about you. The information collected through these technologies may include Internet Protocol (IP) addresses, components of the website you have clicked on or engaged with and website settings. Cookie preferences can be controlled through your browser to notify you when you receive a cookie or to not accept certain cookies. You can learn more about cookies and similar technologies in the FAQs.  

Consent

• We obtain your consent to collect, use or disclose your personal information, except as otherwise permitted by law. Consent may be oral or written, express or implied. We may rely on implied consent to collect, use, or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you. Your express consent (verbal, written or electronic agreement) is generally obtained to collect, use, or disclose sensitive personal information. The method of obtaining consent may depend on the circumstances and the sensitivity of the information and will be appropriate to the type of personal information being collected, used, or disclosed.
• We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian.
• If you decide that you do not want to receive marketing offers for products and services, you may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us.

Uses

• Your personal information is only used or disclosed for the purpose for which it was collected or as otherwise permitted or required by law.
• We do not sell or rent personal information. We only transfer your personal information within Canadian Tire and to current or future partners including our Service Providers. 
• We use your personal information for administrative and operational purposes, such as to process and administer your payment for the purchase of products or services, or administer a service related to a Loyalty Program or our financial products.
• We use your personal information in order to process your application for a product, service or Loyalty Program and administer delivery of products, services and loyalty rewards.
• We use your information for marketing, advertising, and research purposes to better understand your product and service needs and to offer relevant information, products, services and rewards to meet those needs, as well as to improve our products, services and website. Your purchases and other transactions, shopping patterns, account activity and payment history are tracked and analyzed for marketing purposes and for making promotional offers to you.
• We also use your information for security and fraud prevention purposes, to manage our business risks, and to comply with legal and regulatory requirements.
• Your personal information may be used in automated decision-making practices for the identified purposes.
• For a full list of why we collect your personal information, see our Privacy Charter and FAQ.  

Data Transfers and Retention

• We may transfer your Personal Information within Canadian Tire and to third party Service Providers who assist us in serving you, such as vendors, suppliers, and agents; however, we require them to protect your information in a manner consistent with our Privacy Charter. Our service providers may be located outside of Canada and may be required to disclose personal information under the laws of their jurisdiction.
• For residents of Quebec, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection.  As a company with operations across Canada, Canadian Tire Corporation, Limited and its family of companies may transfer your information outside of Quebec to better serve you as a customer.
• We may transfer your personal information to our third-party fraud prevention partners to help us detect and prevent fraudulent transactions.  Please see our Privacy Charter for more information.
• We may share your personal information with our social media and advertising partners and platforms to enable us to better understand our customers to serve more relevant ads to you and/or others on social media and other platforms, and to help us improve our advertising practices. These partners may use your personal information in automated decision-making practices to serve you with ads that may be more relevant to you.
• Canadian Tire retains your personal information for as long as it is required for our business relationship or as required by law. Personal information that is no longer required to be retained is destroyed in a safe and secure manner in accordance with our policies.

Choices

• You may access, update or correct your personal information that we have in our custody or control by submitting a written request to us.
• If you decide that you do not want your personal information used or shared for marketing products and services to you, you may opt out of receiving promotional offers and contests at any time by calling us toll-free at 1-866-846-5841. 

Important Information

• For full details of Canadian Tire’s privacy policy and frequently asked questions concerning our privacy policy, go to www.canadiantire.ca  to view our Privacy Charter and the FAQs.

How to Reach Us

• By calling our Customer Relationship Contact Centre at 1-866-846-5841 
• By e-mail at   privacyoffice@cantire.com
• By mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 – Re: Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact: Canadian Tire’s Chief Privacy Officer by mail at Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com. 

PRIVACY FAQ

Canadian Tire knows that our customers trust us with their personal information, and we intend to continually earn that trust by treating your personal information with care. Canadian Tire has a Privacy Charter which explains how we collect, use and disclose the customer personal information in our care.  The Privacy Charter and these frequently asked questions are available on our website, www.canadiantire.ca under Privacy Policy or on request.

1. Who is Canadian Tire?

Canadian Tire is Canadian Tire Corporation, Limited and its family of companies.  Canadian Tire also includes any successors or subsidiaries of the Canadian Tire Corporation, Limited and its family of companies.

Canadian Tire stores, Party City stores, and certain Mark’s and FGL stores are owned and operated by independent dealers or franchisees.  Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own privacy policies to protect your personal information in a manner consistent with our Privacy Charter.

Canadian Tire Corporation, Limited and its family of companies include:

• Canadian Tire Retail;
• Canadian Tire Services Limited;
• Canadian Tire Bank;
• Canadian Tire Real Estate Limited;
• Party City;
• Mark’s/L’Équipeur;
• FGL Sports Limited., including Sport Chek, Sports Experts, Atmosphere, Pro Hockey Life, and Trio Hockey;
• Canadian Tire Petroleum; and
• PartSource

Canadian Tire Corporation, Limited and its family of companies operates as one company. As such, data collected through any of the family of companies may be shared with Canadian Tire Corporation, Limited, and between the family of companies in a manner that is consistent with our Privacy Charter.

2. What is “personal information”?

Personal information is information that can be used to identify an individual.  Personal information includes, but is not limited to, name, address, email address, age, income, date of birth, gender, biometric information, financial information and credit records, as well as your opinions, preferences, behavioural and purchase patterns.


3. Why do we need your personal information?

You do not have to provide us with personal information to purchase merchandise, but in certain instances, we need your personal information in order to do business with you.  The following are some examples of the personal information that our Retail Services, Financial Services and the Canadian Tire loyalty reward program or other loyalty or preferred customer programs (each a “Loyalty Program”) need and the reasons why this information is needed. The following also includes examples of how we collect and use demographic information, and how information is used in smart device products under our owned brands.

Retail Services and Loyalty Programs

Most of the information collected about you for retail services is very basic information that we need to complete a purchase, provide you with a refund or exchange or process and keep track of transactions.  Examples of information that may be collected to complete an in-person purchase, or refund may include things such as your name, address, telephone number, and a description of the item requested or purchased.

Generally, we request your address and phone number only if the item you purchased will be sent to you at a later date, or if you are receiving a refund.

If you make a purchase, we collect personal information such as your name, address, email address, phone number, and credit card information.  For details about the information we collect on our websites, see question 11 below on ”cookies”.

Financial Services

Banks and financial institutions require certain information in order to open credit-related accounts and deposit accounts.  For example, name, address and date of birth are required to identify you and process your application; information about your background (for example, occupation) and financial circumstances like assets, income, other financial commitments, are required to determine if you are eligible for products and services; credit reports and other information are required to assess and update your credit worthiness; and, transactional and payment patterns are required to identify credit risk, fraud risk, and suspicious activities and to fulfill regulatory obligations.

Depending on the financial product, some information is required by law.  For example, your name, address, date of birth, employment information and details of government issued identification documents are required under anti-money laundering and anti-terrorist financing regulations, and your social insurance number (SIN) is required for reporting purposes under the Income Tax Act.

Demographic Information

We may use personal information in an aggregated, de-identified form about our customers to improve our services, to study trends, for statistical analysis, to develop products and programs, for marketing purposes and/or for industry reporting purposes.  We may share such aggregated, de-identified information with members of the Canadian Tire family of companies, our partners, our agents, and service providers, including our advertisers and social media partners and platforms.

Smart Devices

Smart devices, such as NOMA iQ products, which are connected to other devices or networks through Bluetooth, near field communication (NFC) or Wi-Fi for example, may collect personal information in order to provide you with device functionality or features. Smart devices may be connected to device management apps that allow you to control and manage your smart devices. These apps collect personal information during set up and while in use to operate. Different devices may collect different information. For example, a smart light bulb may collect information about the lighting schedule you have set for the connected devices. A smart power bar may collect information about when the device is on or off.

4. When do we ask for your Social Insurance Number (SIN)?

Financial Services

When you apply for products such as a deposit account or GIC, we are required to collect your SIN for reporting purposes under the Income Tax Act.

We may also ask for your SIN for other purposes, however, providing your SIN for other purposes is optional.  Your SIN is used by credit bureaus/consumer reporting agencies to distinguish you from others with a similar name and to provide us with more accurate and timely credit bureau/consumer reporting agency information. We do not treat you differently because you choose not to disclose your SIN for these purposes.


5. When do we need a credit bureau report?

If you are applying for a credit-related product or service through our financial services, we need a credit bureau report on you to determine your credit-worthiness and the appropriateness of granting you credit. We will also continue to obtain credit reports, from time to time, to update your credit-worthiness in order to administer the credit facility or loan.  The credit/consumer reporting system relies on the accuracy and completeness of the information provided to credit bureaus/consumer reporting agencies. As such, during the term of a credit facility or loan, we will collect, use, or share your personal information with the credit bureaus/consumer reporting agencies to support and maintain the integrity of the credit/consumer reporting system.  However, if an account is closed voluntarily with no balance remaining on the account, we will stop providing the related account information to the credit bureaus.


6. How do we obtain your consent to use your personal information?

We obtain your consent in different ways depending on the circumstances and the sensitivity of the information.  Consent may be oral or written, express or implied.   Your express consent (verbal, written or electronic agreement) will generally be obtained to collect, use, or disclose sensitive personal information such as your personal financial information.  We may rely on implied consent to collect, use or disclose your personal information in circumstances where a customer relationship already exists or the purpose of using the personal information is reasonably apparent to you.

We do not knowingly collect, use, or disclose the personal information of minors under the age of 13 without the prior express consent of a parent or guardian.

In certain circumstances, the law permits or requires that we collect, use or share your personal information without your consent.  For example, we may provide your personal information in response to a search warrant, or other legally valid inquiry. We may also provide your personal information to an investigative body in the case of a breach of an agreement or a contravention of law, to realize on security pledged for a loan, or to investigate or prevent loss or harm to persons or property.


7. What information do we need from you?

In order to provide you with products or services, administer your account and provide you with exceptional customer service, there is certain personal information that our Retail Services (for example, Canadian Tire Retail, Mark’s, Canadian Tire Petroleum, FGL and Partsource), Financial Services (for example, Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program may need from you.  The following are some examples of the information that we may need from you and the reasons why this information is needed.

Retail Services

Mark’s has created an online database on marks.com. Customers may register on the database to enable tracking of on-line purchases at www.marks.com. Registration is entirely voluntary, and customers may correct their information or remove themselves from the database at any time. Mark’s may also collect personal information about employees of various companies who are Mark’s corporate clients.  For example, a company may contract with Mark’s to supply all of its employee uniforms.  When the employee of a corporate client makes his or her purchase, Mark’s collects information about the nature of that employee's purchases and may provide that information to the employer.

The Canadian Tire and Party City websites may collect your name, email, postal code, country and phone number in order to provide you with information on upcoming sales.  Mark’s may collect your email address, name, address, city, province, country, postal code, gender, household income and age range in order to provide you with advance notice of upcoming promotions and exclusive offers, news of on-line and in-store special event, information on products and services and notices of contests.  PartSource may collect your name, email and postal code in order to send you a monthly e-newsletter and money saving coupon offers. Our Retail Services may also collect information from you if you choose to provide us with feedback on your customer experience through our customer feedback surveys.

Financial Services

We need your name and address in order to prepare and send you a monthly statement for your card account.

Canadian Tire Bank is also required by law to verify the identity and background of its customers before entering into a business relationship or opening an account.  Canadian Tire Bank uses third parties including credit bureaus/consumer reporting agencies for these purposes and we need your consent to do this.  If you do not provide us with your consent, we cannot enter into a business relationship with you or open an account for you.

Loyalty Program

If you choose to enroll in one of our Loyalty Programs, the Canadian Tire Corporation, Limited and its family of companies may require your name, age, year of birth, email address, address, postal code, and phone number to complete your enrollment and to provide you with the benefits of the Loyalty Program that you have selected. The information collected will be used to authenticate your identity when you login to your Loyalty Program account. If you choose to opt into email marketing through your Loyalty Program account, the contact information that you provide may also be used to communicate with you about personalized offers, promotions, information, and services associated with your Loyalty Program account.


8. Does Canadian Tire use automated decision-making practices?

Automated decision-making involves the use of technology to make a decision with limited or no human involvement. The Canadian Tire Corporation, Limited and its family of companies may use automated decision-making as a part of our day-to-day operations to assist us in making our business decisions. For more information about our use of automated decision-making practices, please contact the Privacy Office (see contact information in question 18 below).


9. Why do we record our calls?

Your customer experience is important to us which is why we train our customer service representatives on an ongoing basis.  It is important for us to understand how our representatives are handling your questions and concerns.  As such, if you have a telephone conversation with our representatives, we may monitor the call for training and quality control purposes.  Please be aware, certain calls may be recorded for record keeping purposes.  For example, your call may be recorded when you apply for a product or service or authorize us to activate or enrol you in a product or service by phone. We will inform you before proceeding with the call if it will be monitored or recorded for these purposes.


10. Why do we use video surveillance?

Many of our retail stores, including Canadian Tire, Mark’s, PartSource, FGL and Canadian Tire Gas Bars are equipped with surveillance cameras.  These cameras are in place for your safety as a customer, as well as for the safety of our employees and to protect us against shoplifting or vandalism. The video surveillance technology in use is not equipped with facial recognition technology. While Canadian Tire stores are independently owned and operated by Associate Dealers, the Corporation and the Dealers have mutually agreed to prohibit the use of facial recognition technology in Canadian Tire stores.

Stores using video surveillance post signage to notify you that cameras are in use. The information on our video systems that record your image are typically kept for a short period of time before they are overwritten with new information or deleted.  They are only shared with appropriate third parties under circumstances where Canadian Tire is required or authorized by law to do so.


11. What are “cookies” and what information is collected online?

In general, you can visit our websites without telling us who you are or submitting any personal information. However, we collect the IP (Internet protocol) addresses of all visitors to our websites and other related information such as page requests, browser type, operating system and average time spent on our websites. We use this information to help us understand our website activity, and to monitor and improve our websites.

Cookies are small text files that contain a unique identifier which is placed on your computer when you visit a website.  When you visit a website, the website saves the file with a matching identifier.  When you revisit the site days or weeks later, the site can recognize you by matching the cookie on your computer with the matching identifier in its database.   We use cookies on the pages on our websites where you are prompted to log in or that are customizable. These cookies may let us know who you are and will provide us and our service providers with information (such as your language choice) that we use to personalize our websites in accordance with your preferences. You may set your browser to notify you when you receive a cookie or to not accept certain cookies. However, if you decide not to accept cookies from our websites, you may not be able to take advantage of all of the features of our websites.

We may also use a technology called "tracer tags", “pixels” or "web beacons". This technology allows us to understand which pages you visit on our website or what email communications you receive and open.  For example, the information we collect through this technology may include the first date and time you open our email, and whether you click any links included in our email. This information helps us optimize and tailor our websites and marketing communications for you and others.

We may offer you the opportunity to engage with our content on or through third-party social networking websites, plug-ins and applications. When you engage with our content on or through third-party social networking websites, plug-ins and applications, you may allow us to have access to certain information associated with your social media account (e.g., name, username, email address, profile picture, gender) to deliver the content or as part of the operation of the website, plug-in or application. When you provide information from your social media account, we may use this information to personalize your experience on our websites and on the third-party social networking websites, platforms, plug-ins and applications, and to provide you with other products or services you may request.


12. Why do we share your information?

We may need to transfer your personal information in order to provide you with the products and services you have requested.  The following are examples of why our Retail Services (Canadian Tire stores, Mark’s, FGL and PartSource), Financial Services (Canadian Tire Financial Services Limited and Canadian Tire Bank) and Loyalty Program need to share your information.

We may share your information with parties such as ad networks, social media and other advertising companies and platforms to serve more relevant advertisements on our websites and apps and on other websites or apps and to better understand our customers.  For some partners, we may provide a hashed version of your email address or other non-sensitive information to the platform provider for such purposes.

We may also need to share your personal information with affiliates and/or service providers such as credit bureaus/consumer reporting agencies, data storage providers, data and payment processors, credit card printers, cheque printers, claims processors, collection agencies, statement producers and mailing houses (i.e., to mail your statement; to provide any necessary legal communications) in order to provide certain services to you.  We limit the information we share to only what is required to perform the service.  We do not necessarily share your personal information with each and every type of company listed above. The personal information we share with other companies will depend on the products and services you are receiving.

Designated employees may collect, use, and exchange personal information with other financial institutions and other entities as permitted by law, such as investigative bodies and law enforcement.

There is a close relationship between Canadian Tire Financial Services Limited and Canadian Tire Bank, as such sharing is necessary between these entities in order to provide services to you. For example, Canadian Tire Financial Services Limited operates a call centre that provides call centre services to Canadian Tire Bank. 

For residents of Quebec, Canadian Tire assesses personal information that is being transferred outside of Quebec to ensure that the information receives adequate protection. We will also notify you if your personal information may be transferred outside of Quebec to the extent possible, except as otherwise required or permitted by applicable law.

13.  How can you opt-out of receiving marketing?

You may decide that you do not want your personal information used or shared for marketing purposes.  If this is the case, you may always withdraw or refuse your consent at any time by contacting us using the information set out in Section 15 below, or by clicking on the unsubscribe link in our email communications. We will process your request as soon as possible but it may not be in time to remove you from promotions already in progress.  Please remember that even if you have opted out of receiving marketing communications, we may still contact you for non-marketing purposes such as fraud, collections, account maintenance and transactional and/or operational purposes.


14. Why do we contact you for feedback and reviews?

We may occasionally contact you to request feedback on our performance.  For example, you may be contacted with a request to complete a customer satisfaction survey, provide a product review or rate an experience.

There may also be circumstances where we might ask you to assist us and our community of customers by contributing content for our websites.  This can include writing a product review, answering a product question asked by another customer or allowing us to share a photo from a social media post that uses one of our hashtags or tags us or our products.  These requests are voluntary, you never have to provide feedback, answer questions or allow us to re-post a photo if you don’t want to.

15.  Do you retain my payment card number when I receive an e-receipt?

When a purchase is made at one of our stores you may receive the option to receive an electronic copy of your receipt. If you consent to receiving an electronic copy of your receipt, an e-receipt will be emailed to the email address that you provide at the time of purchase. To enhance our customer experience, a process has been implemented at our stores to link the email address that you provide to the payment card used during the transaction. Once the email address and payment card information are linked in our system, you will receive an e-receipt for every transaction that you make at our stores with the linked payment card.

To ensure the security of your information, a non-related unique number (a “token”) is assigned to the payment card and is retained in a secure system within Canadian Tire Bank as a record of your payment. Only the last four digits of your payment card number is retained in our systems to support the record of payment. We do not retain the full payment card number in any of our systems. Please also note that customer name, CVC or PIN associated with non-Canadian Tire issued credit cards are not stored in our systems.

16.  How can I request that you delete the personal information that you have about me?

You may contact the Privacy Office as outlined in question 17 to request that your personal information be deleted from our records. It is important to note that in accordance with applicable legislation, we may be obligated to retain your information for a prescribed amount of time. As such, it may not be possible for us to immediately remove the personal information that we have about you from our records.


17. How can you review and/or obtain copies of the personal information we have about you?

You can request access to your personal information stored by us. 

Your request must be submitted in writing to: 

Canadian Tire

2180 Yonge Street

P.O. Box 770 Station K

Toronto, ON

M4P 2V8 Re: Privacy Office

Once we receive your written request, our goal is to respond to your request within thirty (30) days of receipt.  If, for some reason, we are unable to respond to your request within this time frame, we will contact you and explain the reason for delay.

There may be times where the law permits us to refuse your request to access your personal information.  For example, if providing access to your personal information would reveal confidential commercial or proprietary information or personal information about someone else (and we are unable to separate your data), we may be unable to fulfill your request.

If we refuse access to your personal information, we will contact you directly.  If you wish, you may then choose to file a complaint with the Privacy Commissioner of Canada. 


18. How can you ask further questions?

If you have further questions or concerns regarding our privacy policies or procedures, or if you would like to review, verify or amend your personal information, please do not hesitate to contact us.
 
You may contact us:   

• by calling our Customer Relationship Contact Centre at 1-866-846-5841
• by email at privacyinquiries@ctfs.com
• by mail at 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 - Re:  Privacy Office

If your questions, concerns and complaints have not been resolved to your satisfaction or if you have further questions, you can contact Canadian Tire's Chief Privacy Officer by mail at:  Chief Privacy Officer c/o Canadian Tire Corporation, Limited, 2180 Yonge Street, P.O. Box 770, Station K, Toronto, ON M4P 2V8 or by email at privacyoffice@cantire.com. 

CUSTOMER SERVICE ACCESSIBILITY POLICY

Providing Goods and Services to People with Disabilities

Who is Canadian Tire?

For purposes of this Customer Service Accessibility Policy, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Bank, Canadian Tire Services Limited, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Ltd. (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum, PartSource, Padinox Inc. and CT Real Estate Investment Trust (REIT).  Canadian Tire also includes any successors or subsidiaries of the above-listed companies.1 

Our Commitment

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.  People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.

Communication

When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability. 

We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.

Telephone Services

We are committed to providing fully accessible telephone services to our customers.  We will train employees to communicate with customers over the telephone in clear and plain language.

Assistive Devices 

We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services.  We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.

We will also ensure that our employees know how to use assistive devices that are available in various locations for customers use.

Service Animals

We welcome persons with disabilities who are accompanied by service animals.  Service animals are allowed on the parts of our premises that are open to the public. 

If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services.

We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.

Support Persons

Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person.  At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises. 

Notice of Temporary Disruption in Service

We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities.  This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.

This notice will be placed on the store’s website and at all public entrances and at the point of disruption.  This notice will be provided in accessible formats as required.

Training 

We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of Canadian Tire, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures. 

Training must be completed during the employee orientation process.

Training will include:

• A review of the applicable accessibility legislation and the requirements of the Customer Service Standard. 
• How to interact and communicate with people with various types of disabilities.
• How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
• How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
• What to do if a person with a disability is having difficulty in accessing our goods and services. 
• Canadian Tire’s policies, practices and procedures governing the provision of goods or services to people with disabilities.

Training records will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided and their names.

Feedback Process

 
The ultimate goal of Canadian Tire is to meet and surpass customer expectations while serving customers with disabilities.  Comments on our services regarding how well those expectations are being met are welcome and appreciated.

 
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty.  All feedback will be directed to the store manager.  We will make all reasonable efforts to address concerns or complaints promptly.

Click here to obtain a copy of the Customer Feedback Form. 
 

Availability of Accessible Customer Service Documents

We will, upon request, provide documentation in an alternate format to any person.  Requests for accessible customer service documents should be made to the store manager or supervisor on duty.  If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.

Scope

This policy applies to the provision of goods and services at all Canadian Tire locations and addresses the Customer Service requirements.  As a reflection of our commitment to the principles of accessible customer service, all efforts will be made to apply these accessible customer service principles to the provision of goods and services in other Canadian Jurisdictions.

Modifications to This or Other Policies

We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no change will be made to this policy before considering the impact on people with disabilities.

 
Any policy of Canadian Tire that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.

Questions About This Policy

This policy exists to achieve service excellence to customers with disabilities.  If anyone has a question about the policy, or if the purpose of a policy is not understood, please speak with the store manager or supervisor on duty, who will escalate your question or concern accordingly.

¹ Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees.  Canadian Tire gas bars are operated under license by independent retailers.  As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own customer service accessibility policies that are consistent with this Policy.

Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy.  Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.

CANADIAN TIRE TEXT MESSAGING TERMS & CONDITIONS

Terms & Conditions

Canadian Tire Corporation, Limited (“Canadian Tire”) offers text messaging programs which allow you to take advantage of special offers and learn about promotions and events happening at Canadian Tire. These messages are sent to your mobile device via text message. By participating in any of our text messaging programs you are agreeing to receive automated text marketing messages at the phone number you provide at opt-in. Message frequency will vary.

More information on each program and their short code numbers and opt in messages are as follows:

Users can opt-in and register for the text messaging program by texting the designated opt-in message to the Short Code Numbers listed above. Users can opt-out of receiving text messages from a Short Code Number at any time by texting “STOP” to the applicable Short Code Number. You may continue receive operational text messages from us, such as, account updates, appointment reminders or communications related to your purchases. Users can get help or additional information at any time by texting “HELP” or “INFO” to the applicable Short Code Number.

Canadian Tire does not charge you to participate in the program, however standard message and data rates may apply based on your existing wireless plan for sending and receiving text messages. If any charges apply, they are billed by and payable to your wireless service provider by you. Check with your wireless service provider if you have questions about your service plan.

If you have any questions, please contact Canadian Tire by visiting the Contact Us page on this website. You may be required to provide your mobile phone number for account verification purposes and to support your inquiry.

Canadian Tire will not be liable for any delays in the receipt of any text messages connected with this program, as delivery of text messages is subject to effective transmission from your wireless service provider/network operator. Not all mobile devices may be supported and our messages may not be deliverable in all areas.

Privacy Notice

Canadian Tire respects your privacy. Your mobile phone number will be used to administer the text messaging program and send you text messages with offers and tips from Canadian Tire. For more information regarding the collection, use, disclosure and treatment of your personal information, please refer to the Canadian Tire Privacy Policy tab at the top of this page.

MULTI-YEAR ACCESSIBILITY PLAN 

Last Updated April 2025

Who is Canadian Tire?

For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Services Limited, Canadian Tire Bank, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Limited (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum and PartSource.  Canadian Tire also includes any successors or subsidiaries of the above-listed companies.[1]

Background

The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025.  To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces. 

Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.  In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.

The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.  

The following accessibility standards are applicable to Canadian Tire under the IASR:

1.       General Requirements

2.       Information and Communications

3.       Employment

4.       Design of Public Spaces

In accordance with the IASR, Canadian Tire will:

·         Establish, review and update this Accessibility Plan

·         Post this Accessibility Plan on Canadian Tire’s public website at www.canadiantire.ca

·         Provide this Accessibility Plan in an accessible format, upon request

·         Review and update this Accessibility Plan at least once every 5 years

Purpose

The purpose of this Accessibility Plan is to outline Canadian Tire’s strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.

Integrated Accessibility Standards Regulation

General Requirements

Training

Commitment:

We are committed to implementing a process to ensure that all employees, volunteers, third party contractors who provide goods, services and facilities on behalf of Canadian Tire, and persons participating in the development and approval of Canadian Tire’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.

Planned Action:

In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization’s policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities.  Training will be provided in a way that best suits the individual’s actual duties.

Since January 1, 2015 wee complete the required training of our employees, volunteers, persons who participate in developing the organization’s policies and other staff members.  In order to meet this obligation, we:

·         Develop appropriate training content.

·         Deliver training to employees, volunteers and others required to participate.

·         Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.

·         Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.

Self-Service Kiosks

Commitment:

We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. 

Actions Taken:

Should we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities.  We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.

Information and Communication Standards

Commitment:

We are committed to making company information and communications accessible to persons with disabilities.  We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.

Actions Taken:

1.       Emergency Procedure, Plans or Public Safety Information

Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

2.       Accessible Websites and Web Content

In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, is accessible, we are continually working to improve our digital assets and aim for all our digital properties to be WCAG 2.0 AA compliant.:

3.       Feedback

Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service desk) or by speaking directly with a manager on duty. 

4.       Accessible Formats and Communication Supports

Where a request for an accessible format or for communication supports is received, we will:

·         Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.

·         Provide the requested information in a timely manner.

·         Provide the information at regular cost (if any).

Employment Standards

Commitment:

We are committed to fair and accessible employment practices that attract and retain employees with disabilities.  This includes providing accessibility across all stages of the employment cycle.

Actions Taken:

The following measures were implemented effective January 1, 2012:

1.       Workplace Emergency Response Information

In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information are provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability.  These individualized emergency response plans are:

·         Communicated to the employees’ respective manager and Safety personnel, where the employees’ consent has been obtained and on an as needed basis.

·         Reviewed and assessed on an ongoing and regular basis to ensure that accessibility issues are addressed.

2.       Recruitment General

We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process.  This will include:

·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.

·         Specifying that accommodation is available for applicants with disabilities on job postings.

3.       Recruitment, Assessment and Selection

We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment/selection process.  This will include:

·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.

·         If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs.

4.       Notice to Successful Applicants

When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities.  This will include:

·         A review and, as necessary, modification of existing recruitment policies, procedures and processes.

·         Inclusion of notification of Canadian Tire’s policy on accommodating employees with disabilities in offer of employment letters.

5.       Informing Employees of Supports

We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability.  This will include:

·         Informing current employees and new hires of Canadian Tire’s policies supporting employees with disabilities.

·         Providing information under this section as soon as practicable after the new employee begins employment.

·         Keeping employees up to date on changes to existing policies on job accommodations with respect to disability.

6.       Accessible Formats and Communication Supports for Employees

Where an employee with a disability so requests it, we will provide or arrange for provision of suitable accessible formats and communication supports for:

·         Information that is needed in order to perform the employee’s job.

·         Information that is generally available to employees in the workplace.

In order to meet this obligation, we will consult with the requesting employee to determine the suitability of an accessible format or communication support.

7.       Documented Individual Accommodation Plans/Return to Work Process

Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.

We will review and assess the existing processes to ensure that they include a method for the development of documented individual accommodation plans for employees with a disability, if such plans are required.

We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:

·         The manner in which the employee requesting accommodation can participate in the development of the plan.

·         The means by which the employee is assessed on an individual basis.

·         The manner in which we can request an evaluation by an outside medical or other expert, at Canadian Tire’s expense to assist us in determining if and how accommodation can be achieved.

·         The steps taken to protect the privacy of the employee’s personal information.

·         The frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done.

·         If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.

·         The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.

·         If individual accommodation plans are established, ensure that they include:

§  Individualized workplace emergency response information.

§  Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:

·         Information that is needed in order to perform the employee’s job.

·         Information that is generally available to employees in the workplace.

·         Any other accommodation that is to be provided to the employee.

8.       Performance Management, Career Development and Redeployment

We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:

·         When using our performance management process in respect of employees with disabilities;

·         When providing career development and advancement to our employees with disabilities;

·         When redeploying employees with disabilities.

In order to meet this obligation, we will review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR.

Design of Public Spaces Standards

Commitment:

We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces. 

Actions Taken:

Canadian Tire has procedures in place to prevent service disruptions to the accessible parts of our public spaces. In the event of a disruption, we provide notice of the reason for the disruption, the anticipated duration of the disruption and a description of alternative facilities or services that are available.

We have processes and procedures to maintain our public spaces. In order to meet our obligation, we review and update the processes and procedures and make updates as needed to meet compliance with the IASR.

For more information

For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact Canadian Tire by any of the following means:

By telephone:                   English: 1-800-387-8803
French: 1-800-565-3356

By email:                              customerservice@cantire.com

By regular mail:                 Please forward your comments & questions to the following address:

PO Box 2000, Station Main
Welland, ON
L3B 5S3

[1] Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees.  Canadian Tire gas bars are operated under license by independent retailers.  As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.

CANADIAN TIRE AUTO SERVICE TERMS AND CONDITIONS

Canadian Tire Repair Authorization

I hereby authorize you and your employees to carry out the repair work described in the Repair Order and to purchase on my account any parts and materials necessary to carry out repair work subject to the estimate attached (if applicable) or an estimate which I later approve (whether in writing, orally or by electronic communication). I hereby authorize you and your employees to operate the vehicle listed above in connection with the repair work, including operation for the purposes of testing, inspection or delivery. I HEREBY RELEASE AND FOREVER DISCHARGE YOU AND EACH OF YOUR EMPLOYEES FROM ANY LOSSES I MAY SUFFER RELATING TO DAMAGE TO OR LOSS OF MY VEHICLE AND/OR ANY ITEMS CONTAINED THEREIN THAT ARE CAUSED BY CIRCUMSTANCES BEYOND YOUR CONTROL. I acknowledge that, upon the completion of the repair work authorized hereby, you will have a lien pursuant to applicable repair and storage lien legislation and that you may register that lien and seize, at your discretion and at my sole cost and expense, the vehicle for non-payment of any invoice issued for such repair work. By replying “Approved” (or an equivalent statement of approval) I acknowledge and agree to the terms and conditions above and to those below. 

Privacy Terms

Canadian Tire Corporation, Limited, its affiliates, associate dealers and service providers (“CTC” or ‘our”) collect and use the personal information provided by you to fulfill this contract. CTC may also collect and use your information to administer the delivery of [and market] warranties, products, services and loyalty programs to you and to analyze your relationship with us. Please visit www.canadiantire.ca for details on CTC’s privacy policy. If you do not wish for your information to be kept in our database, please contact CTC’s Corporate Customer Relations at 1-866-846-5841 or via email at https://ctfs.com/ContactUs/.

Limited Warranty Terms

Warranties applicable only when product is installed at a Canadian Tire Automotive Service Centre, otherwise warranties may vary. Warranty not available for commercial use, a minimum labour warranty of 100 days / 5500 km applies to parts installed unless otherwise stated. Parts Warranty starts on the completion date shown on the customer invoice.

CTC warrants those items set out on the invoice according to the applicable limited warranty terms set forth below. The vehicle referred to is the one described on the reverse side of the invoice. Presentation of this document is required to validate the applicable limited warranty, the terms which appear below.

Tire Storage Terms

Storage term: Tires will be stored up to a maximum of 8 months from Invoice date OR until customer requests to have Tires removed from the storage location for any reason, at which point the storage term will end. Canadian Tire is not responsible for unclaimed tires at expiration of storage term. Tires left beyond 30 days of term expiration date will be disposed of without any liability or obligation to customer. Payment is deemed to be acceptance of these terms by customer.

Parts Message:

All parts are new unless otherwise stated

Additional Provisions

There are no other warranties issued by CTC other than those set out above. TO THE FULLEST EXTENT ALLOWED BY LAW, THE LIMITED WARRANTIES AND REMEDIES SET FORTH ON THIS INVOICE ARE EXCLUSIVE AND IN LIEU OF AL OTHER WARRANTIES OR CONDITIONS, EXRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTIABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THESE LIMITED WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. The above-referenced limited warranties do not apply to (i) parts that are not purchased from the CTC shops and/or installed by the CTC shop or (ii) damage due to misuse, abuse or neglect.

UNDER NO CIRCMSTANCES WILL CTC BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES. INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE, ANTICIPATED PROFITS OR BUSINESS (EVEN IF CTC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF ANY BREACH OF ANY AGREEMENT BETWEEN US OR ANY DUTY OWED TO YOU BY CTC.

With respect to the replacement of any part covered by the above-referenced limited warranties, the CTC shop must restore the entire system to which a warranted part(s) relates to its proper operating condition. If you do not authorize all of the work required to do so, including, without limitation the installation of other needed parts, you will receive non-installed and non-warranted replacement part(s) as applicable.

If your warranted part requires replacement under the terms of the applicable limited warranty, bring your vehicle and this document in any CTC location in Canada offering and warranted part or service.

Stores in Ontario

If the work or parts listed on this invoice were performed by a CTC shop located in Ontario, the Consumer Protection Act, 2002 provides you with rights in relation to having a motor vehicle repaired. Among other things, you have a right to a written estimate. A repairer may not charge an amount that is more than ten (10) per cent above that estimate. If you have waived your right to an estimate, the repairer must have your authorization of the maximum amount that you will pay for the repairs. The repairer may not charge more than the maximum amount you authorized. In either case, the repairer may not charge for any work you did not authorize.

If you have concerns about the work or repairs performed by the repairer or about your rights or duties under the Consumer Protection Act, 2002, you should contact the Ministry of Consumer and Business Services.

Stores in Manitoba

If the work or parts listed on this invoice were performed by a CTC shop located in Manitoba, you have rights and protections under The Consumer Protection Act when it comes to motor vehicle work and repairs.

A written estimate for repairs that cost more than $100 must have been given to you unless you declined to receive a written estimate, and you specifically authorized the maximum amount that you would pay for the work or repairs, and the cost charged for the work or repairs did not exceed your authorized maximum amount.

You cannot be charged a fee for an estimate unless you were told about the fee and agreed to pay it.

You cannot be charged for work or repairs you did not authorize.

You cannot be charged more than the total of the estimate plus 10% of that estimate up to a maximum of $100.

If you have concerns about the work performed or repairs done by the repairer or about your rights under The Consumer Protection Act and your responsibilities as a consumer, you should contact the Consumer Protection Office at 204-945-3800 or toll-free at 1-800-782-0067.

No one may ask you to or make you waive or limit your rights under the Motor Vehicle Work and Repairs Part of The Consumer Protection Act.

Shop Supplies are calculated at a rate of 10% of labour sales.

PAPER CANADIAN TIRE MONEY

Can I earn paper Canadian Tire ‘Money’®?

We no longer issue paper CT Money, but you can earn electronic CT Money by scanning a Triangle Rewards card or paying with a Triangle credit card. You must be a member in the program to collect and redeem your electronic  CT Money. To become a member, you’ll need to register at Triangle Rewards or on the Triangle app.


Can I redeem paper Canadian Tire ‘Money’®? 

Yes, you can redeem paper CT Money at all Canadian Tire stores.


Where can I learn more about paper Canadian Tire ‘Money’® Rewards Program Terms and Conditions?

The full Terms and Conditions for the Canadian Tire ‘Money’ Rewards Program can be found here.

CANADIAN TIRE GIFT CARD TERMS AND CONDITIONS

Canadian Tire gift cards are redeemable for merchandise and services at Canadian Tire retail stores or gas bars. Cards may not be exchanged for cash or applied as payment on any Canadian Tire credit account. In Quebec only, cards with a value of $5 or under may be exchanged for cash. Gift cards have no expiry date and are non-refundable. Canadian Tire gift cards earn Canadian Tire Money when redeemed. Canadian Tire Money is not earned on the purchase of gift cards. Gift cards cannot be used for online purchases or the purchase of other gift cards. You may check the balance remaining on a Canadian Tire gift card at any Canadian Tire retail store. Protect gift cards like cash. Canadian Tire is not responsible for replacing the value on a gift card if it is lost, stolen, destroyed, damaged or used without your knowledge or consent.
 
 

REFUND CARD TERMS & CONDITIONS

Canadian Tire Refund Cards may be used towards the purchase of merchandise or services at any Canadian Tire retail store (excludes Canadian Tire gas bars).  Return of merchandise purchased with a Refund Card will only be credited to another Refund Card. Cards are not redeemable for cash or gift cards and cannot be used for payment towards any Canadian Tire credit account or Canadian Tire branded credit card. Refund Cards will expire one year after the date of issue (except for those issued in the province of Saskatchewan).  After expiry any remaining balance will not be returned to you.  You may check the balance remaining and the expiry date of a Refund Card at any Canadian Tire retail store.  Any portion of a purchase paid for using a Refund Card balance will not be eligible to earn Canadian Tire Money. Refund Cards cannot be used for on-line purchases.  Canadian Tire is not responsible for lost, stolen or cards used without permission.  Protect Refund Cards like cash.  Canadian Tire reserves the right to change these requirements at any time without notice.