Our Commitment to You

We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire "Money"®. When you don't have your receipt, we will offer a receipt look-up. Receipt look-up enables Canadian Tire stores to verify credit or debit card purchases within 90 days of the date of purchase.

*Holiday Returns Policy exceptions:

• Christmas and Halloween décor may be subject to return restrictions. Please contact your local store for details or refer to the returns policy printed on the bottom half of your store receipt.

Returns Policy

Unopened items in original packaging returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.

Valid photo ID may be required to confirm this information.

There are some exceptions to our Returns Policy. These include:

• Returns, exchanges or warranties on an item without a receipt may not be accepted.
• A defective item is subject to the manufacturer's warranty and will be repaired or replaced.
• E-scooters and electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply.
• Auto electronics (backup cameras, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) may only be returned within 14 days. All other rules apply.
• Ink cartridges, media, and memory cards, books, DVDs, CDs, mattresses and portable beds may only be returned if unopened. All other rules apply.
• Live goods must be returned to original store of purchase.
• Special order hard parts and specific application automotive parts must be returned to original store of purchase.
• Bikes cannot be returned. Free tune up within 30 days with proof of purchase.
• The Reusable Balloon Bag cannot be returned unless found defective before use.
• Helium tanks are exchange-only
• Inflated balloons will not be returned if you missed your appointment time
• Outboard motors may only be returned within 30 days and the item must be new, unused, and in its original packaging. Used outboard motors will be repaired, if possible, in accordance with the manufacturer’s warranty at an authorized service centre.
• Tents:
  • 90-day refund or replacement if tent is returned in its unopened original packaging.
  • 7-day replacement if packaging has been opened and tent has defective or missing parts.
  • Repair and parts replacement after 7-day warranty ends (varies by manufacturer)
  • Truck Bed Tents can be returned or exchanged within 30 days of purchase.
• Remington kerosene and propane heaters: If the package is opened, contact the manufacturer for all warranty support issues.

Some products at Canadian Tire are non-refundable and non-exchangeable. These include:

• Gift Cards
• Tinted paint and stain products
• Products cut to length or modified
• Magazines
• Firearms
• Ammunition
• Fireworks
• Clearance, final sale or AS-IS merchandise
• Reusable Value Bags
• All infant & child Car Seats, Booster Seats, and Travel systems
• The Reusable Balloon Bag cannot be returned unless found defective before use.
• Helium tanks – Helium tanks are exchange-only, cannot be refunded
• Balloons that have been inflated
• Automotive trailers (utility, boat, and dump)

Further details are available in store at Customer Service.

Where to Return or Exchange Products

Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.

Exchanges

Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. See our Returns Policy for complete details, including exclusions and exceptions.

Damaged Or Defective Item (Home Delivery)

If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at 1-866-SHOP-CTR (746-7287). It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.

Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.

CANADIAN TIRE REFUND CARDS

Refund Card Terms & Conditons

Canadian Tire Refund Cards may be used towards the purchase of merchandise or services at any Canadian Tire retail store (excludes Canadian Tire gas bars). Return of merchandise purchased with a Refund Card will only be credited to another Refund Card. Cards are not redeemable for cash or gift cards and cannot be used for payment towards any Canadian Tire credit account or Canadian Tire branded credit card. Refund Cards will expire one year after the date of issue (except for those issued in the province of Saskatchewan). After expiry any remaining balance will not be returned to you. You may check the balance remaining and the expiry date of a Refund Card at any Canadian Tire retail store. Any portion of a purchase paid for using a Refund Card balance will not be eligible to earn Canadian Tire Money. Refund Cards cannot be used for on-line purchases. Canadian Tire is not responsible for lost, stolen or cards used without permission. Protect Refund Cards like cash. Canadian Tire reserves the right to change these requirements at any time without notice.