We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.
We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire "Money"®. When you don't have your receipt, we will offer a receipt look-up. Receipt look-up enables Canadian Tire stores to verify credit or debit card purchases within 90 days of the date of purchase.
Unopened items in original packaging returned with a receipt within 90 days of purchase will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange.
Valid photo ID may be required to confirm this information.
Further details are available in store at Customer Service.
Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. See our Returns Policy for complete details, including exclusions and exceptions.
For a complete, up-to-date list of consumer goods carried by Canadian Tire that have been recalled, please use this link.
Products sold by Canadian Tire are backed by warranties.
We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.
If you receive an item that is damaged or defective upon arrival, please call our Online Customer Service Department immediately at 1-866-SHOP-CTR (746-7287). It is important that you contact us before returning the item, so that we may assist you with return shipping charges. If you do not contact us prior to shipping the item back to us, you are responsible for all return shipping charges.
Before you call, please have your order number available. Please be prepared with a detailed description of the damage or defect before contacting us.
Refund Card Terms & Conditons
Canadian Tire Refund Cards may be used towards the purchase of merchandise or services at any Canadian Tire retail store (excludes Canadian Tire gas bars). Return of merchandise purchased with a Refund Card will only be credited to another Refund Card. Cards are not redeemable for cash or gift cards and cannot be used for payment towards any Canadian Tire credit account or Canadian Tire branded credit card. Refund Cards will expire one year after the date of issue (except for those issued in the province of Saskatchewan). After expiry any remaining balance will not be returned to you. You may check the balance remaining and the expiry date of a Refund Card at any Canadian Tire retail store. Any portion of a purchase paid for using a Refund Card balance will not be eligible to earn Canadian Tire Money. Refund Cards cannot be used for on-line purchases. Canadian Tire is not responsible for lost, stolen or cards used without permission. Protect Refund Cards like cash. Canadian Tire reserves the right to change these requirements at any time without notice.