Our Commitment To You
We will attempt to give you a refund or exchange on every item purchased at any Canadian Tire store when you bring in your original receipt and issued Canadian Tire ‘Money’®. When you don’t have your receipt, we will offer a receipt look-up*.
What is Canadian Tire's return policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Click on the tabs below for a list of exceptions and exclusions to our returns policy.
Returns and exchanges may vary according to region due to government restrictions. LEARN MORE
Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 15-day extension to return them when stores re-open.
Please note that due to current restrictions, our stores in Quebec will only be accepting returns of essential goods until the lockdown is lifted.
Returns and exchanges may vary according to region due to government restrictions. LEARN MORE
Valid photo ID may be required.
Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 15-day extension to return them when stores re-open.
Please note that due to current restrictions, our stores in Quebec will only be accepting returns of essential goods until the lockdown is lifted.
Where can I return or exchange a product I purchased in store?
Products can be returned or exchanged at any Canadian Tire store within 90 days of purchase. Use our Store Locator to find the store nearest you.
Exchanges
Exchanges are handled in the same manner as product returns. To exchange a product, simply bring it to any Canadian Tire store within 90 days of purchase, in its original condition and packaging, with your receipt and issue of Canadian Tire "Money"®. Click on the tabs below for a list of exceptions and exclusions to our returns policy. Use our Store Locator to find the store nearest you.
* Canadian Tire stores can verify purchases made using credit, debit or with the My Canadian Tire ‘Money’ loyalty program within 90 days after the date of purchase.
** Less the value of any Canadian Tire ‘Money’ or other benefit given at the time of the original purchase.
Are there any exceptions to the return policy?
Are there any exceptions to the return policy?
There are some exceptions to our Returns Policy. These include:
· Returns, exchanges or warranties on an item without a receipt may not be accepted.
· A defective item is subject to the manufacturer’s warranty and will be repaired or replaced.
· Electronics (home audio & video, personal audio & video, cameras & accessories, communications) may only be returned within 30 days. All other rules apply.
· Auto electronics (backup cameras, code readers, Bluetooth, car audio, GPS, inverters, portable DVD, remote starters, satellite radio) and bike racks may only be returned within 14 days. All other rules apply.
· Ink cartridges, media, memory cards, books, DVDs, CDs, mattresses, and portable beds may only be returned if unopened. All other rules apply.
· Live goods must be returned to the original store of purchase.
· Special order hard parts and specific application automotive parts must be returned to the original store of purchase.
· Special order hard parts and specific application automotive parts must be returned to the original store of purchase.· Bikes cannot be returned. Free tune up within 30 days with proof of purchase.
· Tire Chains may only be returned if unopened and never mounted/installed
· Tire Chains may only be returned if unopened and never mounted/installed
Are there any items that cannot be return at Canadian Tire?
Are there any items that cannot be return at Canadian Tire?
Some products at Canadian Tire are non-refundable and non-exchangeable. These include:
· Gift Cards
· Hockey Cards· Tinted paint and stain products
· Products cut to length or modified
· Magazines
· Firearms
· Ammunition
· Fireworks
· Clearance or final sale merchandise
· Inflated Balloons
Further details are available in store at Customer Service.
PRODUCT WARRANTIES / PRODUCT RECALLS
Which products have been recalled?
Which products have been recalled?
For a complete, up-to-date list of consumer goods carried by Canadian Tire that have been recalled, please use this link.
Products sold by Canadian Tire are backed by warranties.
Products sold by Canadian Tire are backed by warranties.
We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products.
Contact us
By Email:
Complete this email form >
By Phone:
By Email:
Complete this email form >
By Phone:
Online Customer Support:
1-866-SHOP-CTR
(1-866-746-7287)
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
Canadian Tire Roadside Assistance:
1-888-727-7478
Options MasterCard:
1-800-459-6415
Triangle Rewards:
1-800-226-8473
By Mail:
PO Box 2000, Station Main
Welland, ON L3B 5S3