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Customer Support

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Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Marketing and Promotions

Bonus/Promo Cards, Eflyer Weekly Specials, and Mobile App

Policies

Returns and Exchanges, Privacy Policy, and Terms and Conditions

Products

Product Availability, Store Inventory, Product Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Gift Registry FAQs

Have a question about our gift registry? Find the answers you need here.

Contact Us

If you still need further assistance, please get in touch!

Most Frequently Asked Questions

What is Canadian Tire's price consistency policy?

Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region. 

 

How do I merge a Triangle Rewards® card?

On triangle.com and canadiantire.ca: Sign in using your Triangle ID credentials Go to the “My Account” tab and locate the “Add a card” section Here, you will be able to add a card to your profile and start collecting electronic Canadian Tire Money® instantly! If you’re still having issues merging a Triangle Rewards card to your account, please Contact Us! 

How much does Ship to Home delivery cost?

The cost of Ship to Home depends on the size and weight of your eligible product(s), the distance of the delivery address from your selected store and whether the delivery area is remote (e.g. fly-in community, water crossing, no road access, etc.).

Registered Triangle Rewards Members can enjoy Free Local Shipping on eligible orders above a certain pre-tax order spend at select stores.

Same-Day Delivery costs $9.99 per order.  The delivery cost will be reflected in your order total once you select Same-Day Delivery in your shopping cart.

You can view the estimated shipping fee on any eligible product page by entering your postal code into the Estimated Shipping Fee section of the website by clicking "Enter Postal Code for Eligibility & Fees".  This will calculate an estimated shipping fee for the product that you are currently viewing.  The final shipping fee is based on your full order, which is calculated and displayed during the checkout process.  Please note that products cannot be delivered to all P.O. Boxes at this time.


Are products sold by Canadian Tire backed by warranties?

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products. 


How long will my order be held in store? Can my order’s pick-up date be extended?

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed.

When a Same-Day Delivery attempt is unsuccessful, the order is returned to the store and help for pick up for 3 days.
 
If you cannot pick up your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.