Shark PowerDetect™ 2-in-1 Robot Vacuum and Mop with NeverTouch™ Base, Self-Empty, Pet-Friendly, Advanced Edge Cleaning

I have been using this for a couple months. It does a good job of mapping and going where it is supposed to go. It did forget its map once (maybe after an update) but it made a better map the second time. I have to remove it from the dock regularly to clean all off the sensors, in my opinion it is not a low maintenance machine. I do this usually more than once a week if I don’t it will come out of it’s dock spin around and return to the dock. Dog fur often gets stuck where dirt enters the bin, the vacuum does not recognize this as a result it will continue on its path leaving clumps of fur and dirt around the house. It works better if I send it to clean 1 room each outing. From my experience I would not recommend this vacuum to a home with pets, at least not ones that shed. The mopping feature does work. It needs to be sent to one area at a time, it will return to the base for water however by the time it recognizes that it needs water the pad is already dry and has stopped cleaning. Same as with vacuuming I just send it to mop one area at a time. We have laminate and tile so I don’t know how it works on carpet. Overall it is ok for light cleaning. If your floors actually get dirty it is not effective and easier to take care of it yourself.

I BOUGHT THIS ITEM AND MY WIFE IS ALL SMILES

I return it after a few days. I found it to be to complicated to use. The mapping is a pain. Sorry I have used a robot vacuum for years no problem. The app is useless. Sorry I was so excited to buy it, but so disappointed I had to return it.

I got this robot because my previous two from the same brand fell apart within 2–3 months, and the company offered me a free upgrade. Unfortunately, it has turned into another nightmare. The robot worked well at first, but then the water tank on the base failed—only one month in. The base tank suddenly started leaking everywhere even though no one touched or moved it. The water can’t even flow into the robot’s tank properly anymore. I honestly don’t understand how a base water tank can fall apart while the robot is just sitting there. After multiple failures, I’ve completely lost faith in Shark and Ninja products. Think and read the comments carefully before you buy !

We purchased this item and I’m extremely disappointed. For such a high price, I expected much better performance. The vacuum does not clean as well as advertised, navigation is poor, and it constantly misses areas. This is not what you expect from a premium product. What makes the situation even more frustrating is that we cannot return or properly exchange it. Canadian Tire will only allow an exchange for one item of the same price — but we don’t need anything else this expensive, and they will not allow exchanging it for several smaller items. As a result, we’re stuck with a costly product that doesn’t meet our expectations, and we cannot do anything about it. I’m very upset and disappointed with both the product and the overall customer experience.