Tineco Pure One S15 PET EX Smart Cordless Stick Vacuum

Thank you for taking the time to share your thoughts on the Tineco stick vacuum. We understand that you had high expectations, especially considering the cost of the product, and we’re genuinely sorry to hear that it has not lived up to your standards.

Based on your description, it seems that you’ve encountered issues with the suction power, particularly when vacuuming area rugs, and the beater bar stalling. Additionally, you’ve noted that the vacuum can miss small particles of dirt even at maximum power, and you find the product to be quite heavy.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

If these steps do not resolve the issue, we would love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to ensuring that every one of our customers has a positive experience with our products, and we’re here to help make that happen.

We understand that your time and investment are valuable, and we appreciate your patience as we work to address these concerns. We’re continuously striving to improve our products based on customer feedback, and your input is crucial in this process.

Once again, we apologize for the inconvenience and disappointment you’ve experienced. We hope to have the opportunity to restore your confidence in our brand and products.

Thanks for the amazing review! We’re thrilled you love the ease of use, dust pickup, and hardwood performance, especially at the sale price. We’re always striving to improve. Contact us anytime!

Thank you for reaching out to us and sharing your feedback. We’re sorry to hear about the difficulty you’ve encountered in finding replacement parts for your vacuum, specifically the bush that wears out and affects the vacuum’s effectiveness. Based on your description, it seems that the availability of replacement parts is a significant concern for you, and we understand how frustrating it can be when you can’t find the necessary components to maintain your product.

For optimal performance, we recommend regular maintenance such as charging the battery after each use and cleaning the filter as needed. This will help ensure the best suction and use time for your vacuum.

We’d like to assure you that we stand behind the quality of our products and offer a two-year warranty for your vacuum. If you are experiencing issues with your vacuum or need assistance with finding replacement parts, please reach out to our customer service team at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We will do our best to help you find a solution, including looking into the availability of the replacement brush you need.

We value your feedback and are committed to improving our products and services to better meet the needs of our customers. We appreciate your understanding and patience in this matter.

Thank you for your stellar review! We’re thrilled to hear that our vacuum not only met but exceeded your expectations. Your trust in our brand is invaluable, and we’re delighted to know that you’re pleased with your purchase. We’re committed to ensuring the longevity and reliability of our products. If you ever encounter any issues or have questions, feel free to reach out to us at any time.