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1 to 5 of 7 Reviews
1 – 5 of 7 Reviews
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5 out of 5 stars.
beauty
8 years ago
Love this fireplace. its so warm and inviting. Made of wood contrition and very nice dark color. The flames can change colors and height. I found that the fan wasn't loud. Gives off great heat. I bought in on clearance and save over $510 off. Im glad I bought it.
Yes, I recommend this product.
Helpful?
3 out of 5 stars.
muskoka auden electric fireplace
9 years ago
I dont have the instructions to put together the tv stand but only for the fireplace. How do i put this together?
No, I do not recommend this product.
Helpful?
Response from GHP Group Inc. Support:
9 years ago
GHP Group Inc. Support
Hello Caraneop,
We are sorry for the inconvenience. Our customer service team will be happy to provide the instructions for this mantle. Please call us Monday through Friday 8:30am-4:30pm CST at 877-447-4768.-GHP Group Customer Service Team
5 out of 5 stars.
Excellent product
9 years ago
This is a great tv stand. Fireplace works well and is very quiet. Lots of storage space. Well made and easy to assemble.
Yes, I recommend this product.
Helpful?
2 out of 5 stars.
Noisy!
9 years ago
Let me state up front, I am not a fan of electric fireplaces. Mostly cause its far more expensive to "heat" with these guys. I would far prefer wood fireplace. Saying that, we did buy one, this one, mainly due to the huge price reduction. Took quite some time to assemble but for the most part not so bad. Once running, you will notice the FANS in these units are loud! Turn up the volume on the TV folks! With such a expensive product (before the price reduction) you would think they would use quieter fans. Sadly not the case. The fire aspect is cool but when the fans are on, its loud. Can't recommend the product on the loud fans alone.
No, I do not recommend this product.
Helpful?
Response from GHP Group Inc. Support:
9 years ago
GHP Group Inc. Support
Hello TrueNorth,
We apologize for the inconvenience of the noise. Our customer service team will be happy to assist you with this. Please call our technicians at 877-447-4768 Monday through Friday 8:30am-4:30pm CST or email us at customerservice@ghpgroupinc.com.-GHP Group Customer Service Team
4 out of 5 stars.
nice
10 years ago
Bought this fireplace.
It is beautiful and fits in the space perfectly!
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 15 Questions
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Most helpful answers
Q: How much weight can it hold? It says up to 65" TV but doesn't specify up to what weight?
9 years ago
2 Answers
A: Hello Mike,
Our units can hold up to a 200 pound TV.-GHP Group Customer Service Team
9 years ago
Helpful?
Q: Asembly Instructions Required
The instructions are just for the electric firebox insert. There are no instructions for how to actually assemble the wooden part - please provide a link asap as I have pieces of this all over my living room and no guide for how to put it together.
9 years ago
2 Answers
A: Hello,
We are sorry about this. We would be happy to assist you with the directions for the mantle. We received your email and will gladly email you the instructions.-GHP Group Customer Service Team
9 years ago
Helpful?
Q: is the color a normal red and yellow flame what is the blue that is showing in the picture ???
9 years ago
2 Answers
A: Hello,
This unit has the option to change the color of the flame along with the color of the logs.-GHP Group Customer Service Team
9 years ago
Helpful?
Q: how can i put this together
I bought this but there was no instructions in the box to assemble the wooden part. I have the manual for the fireplace, a pile of wood and bags of screws but no instructions.
10 years ago
2 Answers
A: The manual included AND featured on this website is only for the firebox insert. There is no manual in the box or online for how to assemble the wooden unit which is beyond infuriating. I'll be returning this in pieces if the store can't find a manual in the other one they have in stock.
9 years ago
Helpful?
Q: Can you use both the log set and the acrylic crystals at the same time?
Mine came assembled with both inside the firebox (some crystals on top of the logs) and I don't want to have to try and take it apart and put back together again. I want to be sure there is no danger leaving them as is.
8 years ago
1 Answer
A: Hello Justme,
Yes, both the acrylic crystals and the log set can be used together.-GHP Group Customer Service Team
8 years ago
Helpful?
Q: Does it come with a remote?
9 years ago
1 Answer
A: Hello,
yes, this unit comes with a remote.-GHP Group Customer Service Team
9 years ago
Helpful?
Q: I dont have the instructions to put together the tv stand but only for the fireplace. How do i put this together?
Its all over my living room please help
9 years ago
1 Answer
A: Hello,
We are sorry to hear this. Our customer Service Team will be happy to assist you. Please call us Monday through Friday 8:30am-4:30pm CST at 877-447-4768.-GHP Group Customer Service Team
9 years ago
Helpful?
Q: What size is the fireplace insert?
9 years ago
1 Answer
A: The Dimensions of the firebox are 26.4"W x 9.5"D x 19"H
9 years ago
Helpful?
Q: Autres couleurs ?
Avez vous un choix de couleurs comme en gris par exemple ?
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