Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
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Love the furniture piece it adds to the room. Fits all my electronics nicely and 42" flatscreen.
After about 5 months of use the fireplace insert started making a rattling noise when the heat option was enabled. Overall the insert is gives off a noise whenever it's on that's noticeable to guests.
I opened up the unit and sprayed WD40 on the moving parts. This helped temporarily but the rattling noise returned.
I'd like to return the insert and try a new one. I think I got a lemon.
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Beautiful rich finish: a touch of class!
11 years ago
I have owned and used this electric fireplace for just over a year now, and it continues to provide flawless daily service. Assembly was not difficult and took a couple of hours working alone. It helps if you've assembled similar units before but the instructions are clear even for a beginner. This fireplace heats our video lounge very nicely, helping with economy as we keep the baseboard heaters at low temperature because we use this room only in the evening. Best of all, it looks fabulous, matching our mahogany furniture perfectly. The flame effect is not quite as realistic as our Dimplex fireplace, but it is very nice and more adjustable with various degrees of brightness in both the flame and ambient firebox light. The dual power for the heater is also a nice feature and the fan is audible but not annoying. The mantle is very solid, holding our heavy, 58 inch plasma TV without difficulty. The only improvement I would suggest would be to tone down the loud beep when using remote control functions. They are loud enough to be heard throughout the house! Fortunately we don't have to hear them except when turning the unit on and off. All in all, a superb value at the sale price!
Yes, I recommend this product.
Helpful?
4 out of 5 stars.
Hardware loose in the box
11 years ago
Good price on sale and very helpful store staff. However, when I got the thing home, all of the hardware was loose in the bottom of the box. Pieces were falling out as I unloaded the large parts. This necessitated sorting and counting many small screws and, yes, there were several screws missing, including many of the knockdown bolts. I had to return to the store for replacements. The staff were wonderfully accommodating; they opened another box and gave me the entire hardware package, treating their action as an exchange for defective merchandise. This saved me a lot of time as I bought the thing on a Friday evening and would have had to wait the entire weekend to deal with the manufacturer. Good Job Store Staff!
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Looks amazing
11 years ago
Took me about two hours to put it together by myself - a couple of pieces are large and awkward to position, but just take your time. Took another hour to set up the receiver, cable box, tv, speakers, dvd player, etc etc. There were no assembly instructions in the box, but I called Greenway at 1-866-253-0447 and they sent a pdf to my email address right away. Looks great in my living room,. beautiful flame effect, I love it.
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Most helpful answers
Q: Does this fireplace have a realistic looking flame?
12 years ago
3 Answers
A: The flame effect looks good and is pleasantly soothing but not the most realistic I've seen. Dimplex fireplaces have the most realistic flame effect in my opinion. I have this Muskoka (Mumford# fireplace in our video lounge, and a Dimplex in our dining room. The Dimplex has a thermostat and more real-looking fire. The Muskoka has 3 heat settings #off-low-high) without thermostat but it does feature separate brightness controls for the flame effect and firebox ambient light. I like both units.
11 years ago
Helpful?
Q: Can you turn the heat off and just use the fireplace as a visual
11 years ago
2 Answers
A: Yes, we use the visual -only in the warm season. It's also quieter because the fan doesn't run.
11 years ago
Helpful?
Q: Does it increase your hydro bill significantly?
11 years ago
2 Answers
A: In BC with the 2914 hydro rates on the first pricing tier it costs $0.105 per hour to operate. So I find it pretty economical at 11 cents an hour given how much heat it gives off.
10 years ago
Helpful?
Q: What are the dimensions of the shelves? Will they accomodate all the stereo equipment, ie: tuner, dvd player etc.
12 years ago
2 Answers
A: Upper internal shelf is about 48 5/8 wide X 15 1/2 deep X 5.5 high.
Side shelves (behind doors) are approx. 10 1/4 wide X 15.5 deep X 10 high.
12 years ago
Helpful?
Q: Is the top shelf high enough to hold an 8 inch high receiver unit for a sound system?
12 years ago
2 Answers
A: No, top shelf opening is 5.5 high.
12 years ago
Helpful?
Q: How do the side compartments open? (i.e. are the doors on the sides made of the flat front pieces of wood, or are they of the front/outside pieces?
12 years ago
2 Answers
A: There are separate doors that swing open on hinges.
12 years ago
Helpful?
Q: Is there a thermostat or does it have high and low settings only?
12 years ago
2 Answers
A: Just high and low settings. Suits my needs, I don't want to use it as a full time heater, only want heat on when occasionally when watching a movie or something.
If using as a heater I would suggest insuring you have a dedicated 120v 15A circuit. I only plan to use occasionally on low setting.
12 years ago
Helpful?
Q: How much assembly is involved for 1 person?
12 years ago
2 Answers
A: Assembly by one person should not be a big challenge. Give yourself at least a couple of hours so you can take your time and do it right.
12 years ago
Helpful?
Q: Il n'y a pas de plan de montage pour ce foyer, où peut-on se le procurer? J'ai fait des recherches sur Internet et je n'ai rien trouvé. Merci
A: Nous avons besoin plus d'information pour répondre à votre question. Veuillez communiquer avec notre département de service à la clientèle au 1-800-565-3356
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