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6 out of 13 (46%) reviewers recommend this product
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1 to 5 of 21 Reviews
1 – 5 of 21 Reviews
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5 out of 5 stars.
Roof panels chips and holes
3 years ago
I have mine for almost two years and the roof panels are very chipped from a hail storm. Is there a way to get replacement panels.
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
Shelter / Gazebo
4 years ago
Easy setup, more than sufficient space. Well designed
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear valued customer, Thank you for giving us 5 stars on our product! Your satisfaction is a huge compliment to us and hope you enjoy it for more seasons to come. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
2 out of 5 stars.
Bayside Sunshelter
4 years ago
Product had a damaged corner on one roof panel sent a email with pics to company but still no reply.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Hello Rodney. thank you for your feedback and we apologize for the problem you have occured. Please keep in touch with us at our customer service mailbox canadianservice@sunjoygroup.com. Thank you.
4 out of 5 stars.
(Mostly) well designed; excellent assembly, great value
4 years ago
Just finished assembling it two days ago. It is a well thought out and implemented gazebo. The one design flaw is the front gutter, which doesn't have a drain anywhere so I can see it being a breeding ground for mosquitos. Everything else about it is great.
Some reviewers have commented about missing holes, but I can't help wondering if they just put a piece in the wrong way. Everything was there and there were plenty of spare fasteners if you mangled or lost one. There were a couple of places where the pictures could have been clearer about parts direction, but if you paid attention to the steps the clues were all there, There aren't many options for gazebos that slope in one direction only but this one meets or exceeds my expectations. A couple of parts - one roof panel and one gable - were mildly damaged in transit, but it did not affect assembly or function so that's a <shrug>. I'm a serious do-it-yourself 'er and I considered building a gazebo myself, but I doubt I could have done better than this.
Yes, I recommend this product.
Helpful?
4 out of 5 stars.
Very pleased of the outcome
4 years ago
Easy to install but not a perfect fit front of gazebo is about 6 ‘6 ‘’ I just pass under it perfectly
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1 - 10 of 40 Questions
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Most helpful answers
Q: How long is the warrentee for the polycarbonate panels? The last gazebo I bought from you the polycarbate panels only lasted 2 years with the UV protected face out, now the gazebo is useless because the panels are not replaceable, yes I’ve searched sunjoy
7 years ago
3 Answers
A: Dear valued customer, In regards to your question, you may call the customer service at 1-877-483-6759 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: can you tell me the size and thickness of the roof panels, can it be replaced with clear polycarbonate?
4 years ago
2 Answers
A: Hi very thin metal roof ! Tried to contact company to have middle section to make a see through roof but did not get answer to buy extra parts yet 5/8 thick 5 feet long by 47 inches
4 years ago
Helpful?
Q: Is the total height adjustable.? Under my eaves I only have 230 cm
6 years ago
2 Answers
A: If it was a small difference I would probably cut the legs shorter to fit. I have the same problem and will cut mine about an inch shorter to fit under the eaves...
6 years ago
Helpful?
Q: I know this question has been asked but on the gazebo manual it says the wall height is 8 ft but on the pkg it says 94.5 inches. We only have a a total of 95.5 inches to set it under the eaves against the wall and set on the deck. what is the total height
7 years ago
2 Answers
A: Hi Joanne, In regards to your question, it will be 6.57 ft for the height of the curtains. Should you have any other questions or concerns, please don't hesitate to call our customer service at 1-877-483-6759. Thank you.
6 years ago
Helpful?
Q: Can I buy this product without the netting? The zippers are absolute garbage, and I get them custom made with quality zippers instead
7 years ago
2 Answers
A: Dear valued customer, Unfortunately, the whole gazebo come with the curtains and mosquito nettings already. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: Is the roof a solid metal panels besides the skylight or are they the lean panels.
7 years ago
2 Answers
A: Hi Cliff, Good question, the 4 roof panels on the side it is made of steel. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
A: Bonjour Lili, Bonne question, les matériaux utilisés sur le toit sont l'acier et l'aluminium. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à appeler le service à la clientèle au 1-877-483-6759. Je vous remercie.
Q: what is the height of the high side that goes against the house?
the only height noted is 94.5 inches. is that at the low side or high side that goes against the house?
7 years ago
2 Answers
A: Dear valued customer, Good question, Yes, the 94.5 inches is the height of the back part of the gazebo that goes against the house. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
6 years ago
Helpful?
Q: Without opening the boxes that are at another location can you tell me what tools would be required to take to town to build it for my mom?
7 years ago
2 Answers
A: Dear valued customer, Good question, the tools needed for you to assemble the gazebo would hammer, screwdriver, drill, ladder, and 4 people. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
6 years ago
Helpful?
Q: Is the gazebo screened on 4 sides or only on 3?
7 years ago
2 Answers
A: Hi Joni, Good question, the mosquito netting is only for the 3 sides of the gazebo and does not include the back where you fasten to the wall. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
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