FoodSaver Vacuum Sealer & Food Preservation System, w/ Zipper Bags & Seal Rolls, Satin

Hello Linda!
Thank you for reaching out, and we’re sorry to hear the unit isn’t working as expected. We understand how disappointing that is, especially with a new purchase. If you experience any issues with the return or need help troubleshooting, please don’t hesitate to reach out to our official website's "Contact Us" page. We’re available Monday through Friday from 9 AM – 5 PM ET.

Have a nice day!
FoodSaver Consumer Care Tem

Hello. Thank you for sharing your feedback on the FoodSaver Vacuum Sealer & Food Preservation System.

We’re very sorry to hear that the unit didn’t work as expected, we understand how frustrating that must have been, especially on first use.

It sounds like there may have been a malfunction with the unit or a setup issue, as the vacuum and seal functions should operate independently. Some tips that can sometimes help include:

- Ensuring the lid is fully closed and latched before pressing the buttons.
- Using compatible FoodSaver bags and ensuring they are positioned correctly in the sealing area.
- Checking the unit is plugged in properly and that the power source is working.

If the steps do not work, returning it to the retailer for a replacement or refund is the right step. We appreciate you taking the time to share your experience and are sorry for the inconvenience this caused.

If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
Foodsaver® Consumer Care

Hello Nancy,

Thank you for reaching out to us with your feedback on our Vacuum Sealer & Food Preservation System. We are sorry to hear about the issues you have encountered with your FoodSaver unit. We understand how frustrating it can be when a product stops working, especially after minimal use.

We do require proof of purchase to determine warranty eligibility and to confirm that the product was purchased from an authorized retailer. This helps us ensure that all warranty claims are handled properly and that customers receive the support they’re entitled to. For your convenience, information about warranty requirements and authorized retailers is available on our website.

We appreciate your feedback and will continue to use it to improve our products and services.

If you still need assistance, please feel free to reach out via the 'Contact Us' form on our official website. We are available Monday through Friday, from 9 AM to 5 PM Eastern Time.

Thank you again,
FoodSaver® Consumer Care

Hello Jeff!
Thank you for sharing your experience with the FoodSaver Vacuum Sealer & Food Preservation System. I’m sorry to hear that the vacuum hose stopped working after only a few uses, and that the unit no longer functions after a year with light use. I understand how disappointing that is, especially when you expect long‑term reliability.
Here are a few troubleshooting steps that may help:
1. Check the vacuum hose connection
Make sure the hose is firmly inserted into both the accessory port and the handheld attachment. Even a slight looseness can stop suction.
2. Inspect the hose for blockages
Look for moisture, food particles, or debris inside the hose. A quick rinse and full dry can sometimes restore suction.
3. Clean the gasket and sealing area
Wipe the gasket and the vacuum channel to remove crumbs or residue that may prevent proper suction.
4. Try sealing without the hose
This helps determine whether the issue is with the hose or the main unit.
5. Allow the unit to cool
If the machine was used several times in a row, the motor may need a short rest before it can pull a vacuum again.

If you’ve tried these steps and the issue continues, please contact us directly via our official website, so we can assist you further. We want to make sure you have a FoodSaver system that works the way it should.

Have a good day!
FoodSaver Consumer Care Team