FoodSaver Compact Vacuum Sealing Appliance

Hello Grace,

Thank you for reaching out to us with your feedback on our Compact Space Saving Vacuum Sealer. We're truly sorry to hear that the unit did not meet your expectations and that it failed to power up. We understand how disappointing this must have been, especially after many years of reliable performance with your previous FoodSaver.

We value your feedback and it will be forwarded to the appropriate department for further review.

If you require assistance, please do not hesitate to get in touch with us directly. You can do so via the 'Contact Us' form on our official website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
FoodSaver® Consumer Care

Hello. Thank you for sharing your feedback regarding the FoodSaver Compact Vacuum Sealing Appliance.

We’re very sorry to hear that your unit stopped working after such a short time, this is certainly not the experience we want for our consumers.

We recommend reaching out to us directly with more information regarding the issue that you are facing so we can review your situation and provide a solution. We’ll also be forwarding your feedback to our product team for review as we continue to improve our products.

We sincerely apologize for the frustration this has caused and appreciate you taking the time to let us know.

If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
Foodsaver® Consumer Care

Hello Judy🌸,
Thank you for sharing your feedback with us 🙏. We’re glad to hear that your FoodSaver Compact Vacuum Sealing Appliance is working well and getting the job done for you!
We appreciate your feedback and are here if you need further support anytime. Please do not hesitate to reach us via our official "Contact Us" website. We’re available Mon.-Fri. 9am -5pm Eastern Time.
Thank you
Have a nice day!
FoodSaver Consumer Care Team

Hello. Thank you for sharing your experience and we are sorry to hear your FoodSaver Compact Vacuum Sealing Appliance did not work, that is not the experience we want for you at all.

Here are a few troubleshooting steps that may help:

- Check the gasket of the machine. If it is damaged or dirty, the unit may not vacuum or seal properly. Clean any food materials from the gasket. For a removable gasket, try removing, flipping it over, reinserting it, and testing the unit again.
- Ensure the open end of the bag is placed entirely inside the vacuum channel. The bag’s edge should not extend beyond this channel. Also, avoid creating your own side seams, FoodSaver bags are manufactured with sealed side seams designed for proper vacuuming.
- Test the bag for leaks by sealing it with a small amount of air inside, submerging it in water, and applying pressure. If you see bubbles, the bag has a leak and should be replaced.
- If vacuum sealing moist foods, we recommend pre-freezing them for 1–2 hours. Excess liquid can interfere with the vacuum process and may cause permanent damage to the unit.

If these steps don’t resolve the issue, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time.

Thank you!
Foodsaver® Consumer Care

Hello Bibi,

Thank you for leaving a review on our Compact Space Saving Vacuum Sealer. We're really sorry to hear that the product did not meet your expectations and that you felt that it was difficult to handle. If the bags retain air even after vacuuming, please check the bags for leaks. To do so, seal the bag with some air in it, submerge it in water and apply pressure. Bubbles indicate a leak; if the bag has a leak, a new bag is needed.

Regarding the vacuuming of moist or wet foods, it may be necessary to pre-freeze moist food items to prevent moisture from compromising an effective vacuum/seal. These items include meats, fish, poultry, soft fruits, and blanched vegetables. We recommend pre-freezing meats and other moist foods for 1-2 hours before vacuum sealing. Excess liquids from moist foods can cause the unit not to vacuum and permanent damage may occur.

The troubleshooting steps above may help in resolving issue you are facing. We appreciate your feedback and we will forward it to our product teams for review.

If you require assistance or you have more feedback, please reach out to us directly. You can do so using the 'Contact Us' form on our official website. We are available from 9am- 5pm Eastern Time.

Thank you!
FoodSaver Consumer Care.