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Overall Rating
1.7
2 out of 11 (18%) reviewers recommend this product
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1 to 5 of 11 Reviews
1 – 5 of 11 Reviews
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4 out of 5 stars.
Great for what it is
12 years ago
We bought 2 of these last year for our wedding, and will be buying a back up this week, as our wedding is coming up. I am extremely disappointed with the reviews for this tent- it seems most negative reviewers are setting it up in the wind, or incorrectly. For example, one person complains of having two legs on, and the tent bending while attaching a third. If they followed the directions, they would know you attach HALF of ALL the legs first, then the remainder. If you are setting it up in windy conditions, have somebody support it! ANY tent is a sail until you tie it down. Regardless, I set this tent up alone, for the first time in the rain, and it worked great.
KNOW WHAT THIS TENT IS- a temporary sun shelter at less than half the cost of more expensive options. It is vulnerable to even moderate winds, so it is absolutely necessary to tie this tent town. Once tied however it is reliably stable. Its first week straight our tent was subjected to rain storm after rain storm (little wind though) and it held. We have used one tent as a deck shelter all summer, and it has held against wind and rain, though you need to appropriately support it for the wind. On its own, it will not stand up well to winds stronger than 30 km (though, we just returned from the wedding site, where this tent still stood and two others had collapsed, so it is better than many alternatives). Yes, the metal is cheap, and the fabric is cheap, but we bought a cheap tent, so that should have been obvious.
Follow the directions, tie it down, and be mindful of the wind, and you have a very cost effective solution that wont break the bank should anything go wrong.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
6 years ago
Sunjoy Product Expert
Hello RabidBeaver, thank you so much for sharing your shopping experience with us. Your satisfaction Burke Sun Sheltert is a huge compliment to us. If you have any question or concern, please contact us at 1-866-578-6569 or visit our website at www.sunjoyonline.com
1 out of 5 stars.
Don't Make the Mistake of Buying This
12 years ago
As soon as we opened the box and unpacked the parts we could see that this was probably not going to work out. Then, during the assembly, our suspicions were confirmed. It is a poorly designed, wobbly, piece of junk. We put it together to the point of tying it down to secure it and realized that the whole thing was going to blow over at the first small breeze. So we disassembled the whole thing, put it back in the box and got rid of it.
Don't waste your time or money on this piece of junk.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
7 years ago
Sunjoy Product Expert
Dear Valued Customer, , we are happy that you took time to let us know about your experience with your gazebo. We are very upset about such experience and that our products did not meet your expectations. We will discuss more on the issues you have with your gazebo. Please call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you!
1 out of 5 stars.
Burke Sun Shelter
12 years ago
Do not buy. This unit will not last in any wind conditions. I had the unit up for one week and all the plastic joints cracked.
I inquired about replacing the joints from SUNJOY Industries but it is too costly for shipping and parts. Shipping to Canada is $45. There will be a 30 minute wait to get through to speak to someone at SUNJOY.
Poor Q*A. CAnadian Tire should not continue to sell these units.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
7 years ago
Sunjoy Product Expert
Dear Valued Customer, we thank you for taking time to share your insight about the unit. We recommend to take off the canopy or take down the gazebo during inclement weather condition. If you have questions or concerns, feel free to contact us at 1-866-578-6569 or you may visit us at www.sunjoyonline.com. We are open 24/7.
1 out of 5 stars.
Easily Mangled
12 years ago
We had a little bit of rain and wind, and it destroyed it!!!
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
7 years ago
Sunjoy Product Expert
Hi Irateme, we thank you for taking time to share your insight about the unit. We recommend to take off the canopy or take down the gazebo during inclement weather condition. If you have questions or concerns, feel free to contact us at 1-866-578-6569 or you may visit us at www.sunjoyonline.com. We are open 24/7.
2 out of 5 stars.
I gave it the benefit of the doubt...
12 years ago
and now I wish I hadn't.
My husband came home with this shelter when the one I had originally chosen was out of stock. I looked up the reviews and immediately instructed him to return it the next day as I didn't want the hassle of setting it up, then having to box it back up if it was a piece of junk. Unfortunately that was exactly what happened.
Out of desperation for some shade in a freak hot-spell in northern BC I reluctantly decided to put it up. At first, I seriously questioned all of the negative reviews, as setup was a breeze and it looked like it would be relatively easy to get it up on my own. That was until I got to the step where you put the legs on the "durable" steel frame. HA! I don't know how on earth they thought the flimsy steel they used to be at all durable! Once I had the third leg on, a small breeze came through and the two assembled legs shifted and buckled, bending at the top and snapping the plastic connectors. Right then I understood what a previous reviewer had mentioned about it being comparable to setting it up with play-doh & straws. I do not believe this shelter would survive a big gust of wind whatsoever. I would not waste the $99.99 on it nor would I at the sale price of $79.99. I am very disappointed I didn't go with my gut and listen to the reviews.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
7 years ago
Sunjoy Product Expert
Dear MamaPidge83, , we are happy that you took time to let us know about your experience with your gazebo. We are very upset about such experience and that our products did not meet your expectations. We will discuss more on the issues you have with your gazebo. Please call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you!
Start typing your question and we'll check if it was already asked and answered.
1 - 8 of 8 Questions
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Most helpful answers
Q: can you get netting for the gazebo?
12 years ago
3 Answers
A: Hi Valued Customer, For your inquiry, we would suggest to give us a call. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
6 years ago
Helpful?
Q: How many minutes to put up and take down?
level of difficulty to set up and strike down on a scale of 1-10?
12 years ago
3 Answers
A: Hi Gita, It depends on how many people that will assemble the unit. This unit is just easy to assemble. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
6 years ago
Helpful?
Q: Can I order replacement parts for this shelter?
13 years ago
3 Answers
A: Hi Bonvanie, You may call the customer service at 1-877-483-6759 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: Can the gazebo be secured to a deck?
12 years ago
2 Answers
A: Hi Valued Customer, Yes it can. You just need to have wood lag screws if you will secure it in a wooden deck or Top-con Screws if you will secure it in a concrete deck. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
A: Cher client estimé, bonne question, ce sera 22 livres pour la capacité de poids du gazebo. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à appeler le service à la clientèle au 1-877-483-6759. Je vous remercie.
Q: fire retardant
Does it comply with the fire retardant code: CAN/ULC-S109-M/ NFPA701
Thank you!
13 years ago
2 Answers
A: Dear valued customer, Unfortunately, we would not recommend to put any heat source under the gazebo as it will damage the paint and or catch fire. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
6 years ago
Helpful?
Q: Is 10x10 the distance from pole to pole?
...or is it the size of the canopy?
13 years ago
2 Answers
A: Hi Jay, In regards to your question, Yes, the 10x10 ft measurement is referring to the post to post of the gazebo. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-877-483-6759. Thank you.
6 years ago
Helpful?
Q: Ours did not come with set-up instructions. Is there anywhere to find them? I looked online but nothing came up.
6 years ago
1 Answer
A: Dear valued customer, You may call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com for us to provide you with the assembly instructions or manual. We are more than happy and willing to assist you with such matter. Thank you.
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