FREQUENTLY ASKED QUESTIONS

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

Canadian Tire will send you a confirmation email letting you know that we have received your order. A follow-up email is sent once your order is ready for pickup.

To add items to your cart, you will first have to select a store to be designated as your order pickup location. Then, click on the "Add to Cart" button.

Simply click on the "Cart" icon found at the top right side of any page for a quick view of your cart. Then, click on the “View Cart” button to get to the shopping cart page, where you can edit the number of items in your cart or remove products from your order.

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase it online and we will notify you when it is ready for pickup at your store.

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Distribution Centre will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup.

If a product is out of stock, we will require more time to have the product sent in from our Distribution Centre or a vendor.

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had in its inventory. You will receive email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.

Yes. If you would like to wait until all of your products are ready for pickup, you can do so. However, once you’ve received notification that all are ready, you must pick them up within 14 days.

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.

Yes. Canadian Tire sends sales flyers and information about exciting events to customers who opt in to receive communication from Canadian Tire. If you are interested in receiving a weekly flyer, please sign up for our eFlyer.

No, online purchases can only be made with Visa, MasterCard or American Express.

No, your Official Sales Receipt will be provided to you when you complete your transaction at the store where you pick up your items. You must bring the Ready for Pickup email with you as proof of purchase. Your Ready for Pickup email contains a copy of your Consumer Agreement and should be retained for your records.

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.

No, you will not be charged additional fees for purchasing online.

All online transactions require you to pay online.

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.

You will be notified by email as soon as your order is ready for pickup. Do not visit the store to pick up your order until you receive this notification.

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287

Return your order to your nearest Canadian Tire store for a refund or exchange.

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.

Yes, you can cancel your entire order or any item from your order. If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, cancelled items will be refunded to your credit card.

Continue to follow up with Customer Service at 1-866-746-7287.

Each store has its own customer service policy in effect. Contact your local store for more details.

No. You do not need to have an account to purchase products online.

Yes. You can place an order for a store in another province and specify who will be picking it up.

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!

Yes, we have attempted to match our prices on canadiantire.ca with those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

We include these products as a research tool for customers who may want to purchase the item in-store.

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.

If you see a "Need more" message, you may still order it from our Distribution Centre. Look for the estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive a Ready for Pickup email when the item arrives. If the “Need more” message does not appear, contact the store to inquire.

To understand how Canadian Tire handles personal information, read our Privacy Policy.

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Online Exclusive products are not available for purchase in stores. They must be purchased online for pickup in stores.

Online Exclusive products are not sold in stores. They are only available for purchase at canadiantire.ca. However, products purchased online must still be picked up in stores.

Yes. When you are purchasing Online Exclusive products, you must first select a store for pickup before adding products to your cart.

Currently, Online Exclusive products are only available for In-Store Pick Up

Yes. Purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. See Returns Policy for complete details, including exclusions and exceptions.

No. There is no restocking fee on Online Exclusive returns.

We will make every effort to make the product available to you. We suggest you check back later to see if the product is available for purchase.

You will find an estimated time of arrival on product detail pages and on the shopping cart and checkout pages. You will receive notification when your order is ready for pickup.

Yes, however, products from your order may be available for pickup at different times. You will receive a Ready for Pickup email as each product becomes available. The estimated availability dates for all products will be shown on your order.

Canadiantire.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all Canadian-issued Visa, American Express and MasterCard cards, and most international Visa, American Express and MasterCard products.

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.

Your credit card will be charged the full amount of your order once it has been processed by us and we have notified you by email that your order is ready for pickup. We will retain credit card preauthorization until items are ready for pickup.

Simply sign in to your account, go to the “Order History” page and click on the “Cancel order” link to cancel the entire order, or click on the “Remove” link to cancel an item from your order. If you cancel your order before it has been processed and you have been notified that it is ready for pickup, your credit card will not be charged. If you cancel your order after it has been processed and you have been notified that your order is ready for pickup, charges to your credit card will be reversed within 24-48 hours. You can also cancel your order by calling Customer Service at 1-866-746-7287.

If products are in stock, your order will be processed within 4 hours. Orders are usually processed within the next 4 business hours. Upon completion of order processing, you will be notified via email that it is ready for pickup.

Do not proceed to store until you have received a Ready for Pickup email.

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode with your smartphone. The store may require you to present a photo ID.

If you have been designated to pick up an order for someone else, please bring a printed copy of the Ready for Pickup email to the store or show the email and barcode with your smartphone. The store may require you to present a photo ID.

Your order will be held at the store you designated for pickup for 14 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.

To check the status of your order please visit, visit canadiantire.ca and either sign into your account or click on 'Order Status' and enter your order number and email address. Alternatively, call Customer Service at 1-866-746-7287 if you have any questions.

When selecting automotive parts for your vehicle, please ensure that you have addressed all sizing, quality and other requirements for such parts to meet your vehicle's Original Equipment requirements. We strongly encourage you to take the time to review your vehicle's specific information and/or consult one of our trained automotive professionals for assistance in selecting the appropriate parts for your vehicle prior to making any purchase decision.

No. Taxes are charged at the time of purchase, based on the provincial tax laws in each province. All prices quoted are payable in Canadian Dollars.

A core charge, sometimes called a casting charge, is a form of deposit you pay on a car part until returning your old part. If you do not have the old part with you at the time of purchase of the new part, you must pay the core charge. That charge is refunded to you when you return the old part. Like a bottle deposit, the charge is designed to encourage recycling.

Certain remanufactured parts such as alternators, starters, CV shafts, brake calipers, and distributors contain a "core" or recyclable component. When you purchase any of these parts, a core charge will be added to the purchase.

Exchange the old part at the time of purchase OR bring the old/original part, in the replacement part's box, along with your purchase receipt to any Canadian Tire store within 90 days of purchasing the replacement part.

An environmental fee is a fee that is collected to help fund the disposal and recycling of household products. This fee helps ensure that these products are collected, recycled, reused or, when that is not possible, disposed of in the most environmentally-friendly way. In Quebec, Bill 60 legislation requires that advertised product prices include environmental fees and core charges. On canadiantire.ca, Quebec customers will see their store's environmental fees and core charges clearly displayed in the Total Price.

The app is available on Apple iPhone, BlackBerry and Android smartphones.

There is no cost for the app; it is available to download for free from iPhone, BlackBerry and Android app stores. Data charges may apply from your mobile provider based on your rate plan.

Visit the app store for the specific device you are using from your mobile device:

Once you have downloaded the app to your device, click on the Canadian Tire app icon to launch. Browsing products and the flyer work very similarly to the mobile website. Users can select the departments, categories and subcategories they are interested in browsing. Users can also type words into the search box to find what they are looking for. The app also allows users visiting a store to scan the barcode on a product to quickly access product information such as detailed features, pricing, ratings and reviews, plus store availability. This is done by selecting the scan functionality within the app. The user can then use the device camera to "scan" the barcode and find the product information. The scanning experience is slightly different on each device. When using a BlackBerry, the user will have to actually snap a picture of the barcode while in the 'scan' part of the app. This may take a few tries to get used to. iPhone and Android users will be able to hover over the barcode and gently move the device until they get a successful read. It is also important to note that the ability to read barcodes is only available on devices that have autofocus functionality on the camera.

The current store is shown at the top of the app. Click on this area to select a different store.

No, at this time users can only read product reviews that have already been posted.

To locate the nearest store, the app can use the GPS location of the device. The user does not need to select the city or enter a postal code. The app will ask the user's permission to use the device's GPS location information. If users do not grant permission to allow access to the GPS functionality, they can alternatively select a store by entering a postal code or browse by province and city to find the location they are looking for.

The product barcode scanning feature works only on devices with autofocus built into the camera functionality. Older smartphones may not be able to access this functionality. If the barcode is not clear on the product packaging, users may also type in the complete barcode UPC numbers to access the product information.

My Canadian Tire is an online profile. When you register for an online account, you can:

You can select to use our Forgot Your Password feature. From the Sign In screen, click on the "Forgot Your Password" link. Enter your email address and click on "Send Password". You will receive an email with a temporary password that you will be able to change the next time you are logged in. You may also call Customer Service toll-free at 1-866-746-7287.

There is no expiry date set for your password. However, you may wish to change your password from time to time. To do so, sign in to your account and then click on the "Account" icon at the top right of the page. Select "My Profile" in the left navigation. Choose the "Click here to change My Password" link and follow the instructions.

Yes. We have attempted to match our online prices to those that you will see in your local store. We strive for pricing accuracy, but market conditions and competitive pressures can cause prices to change. Online pricing and product selection may differ from your local store.

A Promo Card is a reward of predetermined value issued as an incentive to make a purchase during a specific event.

Promo Cards can be redeemed on your next in-store purchase at Canadian Tire, within the specified timeframe. The card is not redeemable for cash and may only be redeemed for merchandise at Canadian Tire retail stores. Applicable taxes will be charged on the total transaction value before deducting the card value. One card per transaction and customer. The card cannot be combined with any other offer. The card may only be used on a subsequent purchase. The card must accompany returns.

Promo Cards cannot be used to purchase gift cards. They are not redeemable online or at Canadian Tire gas bars and cannot be applied as payment towards any Canadian Tire credit account.

Yes. Promo Cards usually have a short expiry date in which they can be redeemed.

The store in question had at least one item available at the time we received their inventory information.

The store in question did not have this item at the time their inventory information was transferred to us. However, the product may be available in our Distribution Centre. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. We suggest you call the store to confirm availability.

This item is not part of the day-to-day assortment at the store in question, but the store can order it for you. Please call the store for full details.

At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.

No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.

If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.

Checking inventory in larger urban centres may require a longer processing time. To refine your city search, we suggest you use, for example, "North York" or "Etobicoke" instead of "Toronto". Processing time is also affected by the traffic on our site and your computer's connection speed. If you've narrowed your search and the function is still slow, we recommend that you try again later or contact our Customer Service by e-mail or by phone at 1-866-746-7287.

Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.

Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. It is best to call your local store to check the earliest availability date.

No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, we receive inventory information from our stores across Canada once a day and inventory changes during the day are not reflected in the information provided.

Simply enter your email address in the field found at the bottom of the Home Page (in the footer section).

Every weekly e-mail has a link that allows you to unsubscribe. Simply click on the link, then type in your e-mail address and click on "Unsubscribe".

Yes, cards are available in all participating stores. Customers can also download the Triangle™ Mobile App on their smart device to register their card or create an account.

You can collect electronic Canadian Tire Money® by showing your Triangle Mobile App, Triangle Rewards card, or key fob upon checkout, or by simply paying with a Triangle branded Mastercard at Canadian Tire, Sport Chek, Gas+/Essence+ locations across Canada as well as online at CanadianTire.ca, Marks.com, SportChek.ca & Atmosphere.ca and participating Mark’s/L’Équipeur & Atmosphere stores and Gas+/Essence+ locations across Canada. It’s an easier way to collect your Canadian Tire Money. You must be a member in the program in order to collect and redeem Canadian Tire Money. To become a member you’ll need to register (see below). Redemption is not available through online properties.

No, it’s not a credit card – it’s a rewards card and it lets you collect and redeem Canadian Tire Money® at Canadian Tire, Sport Chek and participating Mark’s/L’Équipeur, Atmosphere stores. You can also collect and redeem using the Triangle™ Mobile App. Members are also able to collect at Gas+/Essence+ locations.

Membership is open to all individuals who are residents of Canada and who are of the age of majority in their province or territory of residence.

Registering for the Triangle Rewards Program allows you to:

Customers can collect Canadian Tire Money at Canadian Tire, Sport Chek, Gas+/Essence+ locations and participating Mark’s/L’Équipeur, Atmosphere stores. Customers can redeem at Canadian Tire, Sport Chek and participating Mark's/L'Equipeur and Atmosphere stores. Click here for a list of participating Mark’s/L’Equipeur and Atmosphere locations.

Yes, the base rate at which customers collect Canadian Tire Money at Canadian Tire stores is the same at Sport Chek and participating Mark’s/L’Équipeur and Atmosphere stores. 

No. Customers must register their Triangle Rewards card before they can start collecting or redeeming their Canadian Tire Money. Triangle™ Credit Cards customers are automatically registered in the program so they can begin redeeming immediately. You can register on Triangle.com or by using the Triangle Mobile App. 

Triangle Mastercard: 5 cents per litre back in Canadian Tire Money on all fuel types.

No, we have changed the name of the My Canadian Tire Money® program to Triangle Rewards so customers can continue to use their My Canadian Tire Money Card. If the customer would like the new Triangle card, they can merge their old account to their new account at Triangle.com or through the Triangle Mobile App.

If a customer would like a physical card they can call customer service at 1-800-226-8473 and a card will be sent to them with the same number as their Triangle Mobile App. 

Customers can change their address on the Triangle Mobile App or through Triangle.com. For lost or stolen cards customers can call customer service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm.

Each Triangle Rewards account can only be held by one person, however, family members can collect together as a household with up to two additional key fobs or by using the Triangle™ Mobile App. Alternatively, Triangle Mastercard and Triangle World Elite Mastercard cardholders can request supplementary credit cards for family members.

Yes, customers can close their account at any time. There is no fee for closing an account, but they will lose any Canadian Tire Money® that they have collected. If a customer would like to cancel an account they should call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm. Please note that if you have a Triangle branded credit card and close your Triangle Rewards account, you will also be closing your credit card account. 

Transfers are at the discretion of Canadian Tire. To request a transfer of Canadian Tire Money®, members can call customer service at 1-800-226-8473 Monday to Friday, 8:00 am to 8:00 pm (EST). Both customers must have registered Triangle Rewards accounts. 

If your card is lost or stolen you should immediately call customer service at 1-800-226-8473 to let us know. Otherwise, you might not be able to recover any Canadian Tire Money® that could be redeemed by a person presenting your lost or stolen card. In the interim, you can use the telephone number provided upon registration at time of purchase, or use the Triangle Mobile App.

Simply show your Triangle Rewards™ VIP card when paying for your auto parts or service to collect the 5x bonus. Be sure to log in to your My Offers hub on the Triangle™ Mobile App or triangle.com to activate your exclusive offers. 

No. Customers with an Options Mastercard were automatically enrolled in the My Canadian Tire Money Program. We have changed the name of this program to Triangle Rewards so no action is required. The name of the Options Mastercard is changing to the Triangle™ Mastercard®. Some customers will receive their redesigned Triangle Mastercard beginning in April, while others will be sent a redesigned Triangle Mastercard when their Options Mastercard expires. 

For more information, customers can call the Canadian Tire Bank call center at 1-800-459-6415

Click  here 

Gas Advantage Mastercard® cardholders already collect an attractive discount on their fuel purchases at Canadian Tire Gas+/Essence+. These customers have chosen to participate in this program versus collecting Canadian Tire Money.

To apply online, visit Triangle.com. To apply in-store, visit any Canadian Tire, Sport Chek or participating Mark’s/L’Équipeur or Atmosphere locations. Apply by phone (excludes Quebec ) 1-800-961-1151

There is no annual fee associated with the Triangle Mastercard or Triangle World Elite Mastercard. It’s an opportunity to collect Canadian Tire Money everywhere you shop, and earn 4% back (pre-tax) in Canadian Tire Money on qualifying purchases at in-store and online at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Atmosphere. You can also collect Canadian Tire Money at Partsource and Gas+/Essence+. This way, you can redeem for your favourite products even faster.

Yes! Bonuses – like our exclusive e-mail offers, flyer offers and Triangle Rewards Days – are in addition to the 4% back in Canadian Tire Money that you collect every day on qualifying at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Partsource and Atmosphere locations.