FREQUENTLY ASKED QUESTIONS

Please use your order number to check the status of your order here.

Warranties vary based on the type of product. Please view individual product detail pages for warranty information.

Yes, purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition and packaging, and returned with your receipt and issue of Canadian Tire "Money"®. Use our Store Locator to find the store nearest you. See Returns Policy for complete details, including exclusions and exceptions.

If you have forgotten your password, simply click on the Forgot Your Password link, fill in the required fields and choose the SEND PASSWORD button. A new password will be sent to the email address that you provided when you created the account. If you are unable to remember your username or email address, please call Customer Service toll-free at 1-866-746-7287 for assistance.

Fill out the “Please select a pickup location to check inventory” section found on all product detail pages. This will identify all stores in your search area. Select your preferred store from the ones identified and click the “Select Store” button. Once this selection is made, store availability will appear on all product detail pages.

Depending on the vendor, items vary in delivery times.  You will be notified of an estimated ship date within the confirmation email of your online order.

"Orders can be checked two ways:

No. You do not need to have an account to purchase products online, though it does provide additional benefits like access to your previous orders, ability to store your address and credit card information to make future purchases easier and access to your Triangle Rewards information if you are a member of the program.

We have attempted to match our prices on canadiantire.ca with those that you will see in your local store. While we strive for pricing accuracy, market conditions and competitive pressures can cause prices to change. 

We will make every effort to make the product available to you. As long as it is available in our Distribution Centre or from a vendor, you can purchase most items online and we will notify you when it is ready for pickup at your store or ready to be shipped to you.  

No, your Official Sales Receipt will be provided to you when you complete your pick-up transaction at the store. If your order was delivered to your home, the receipt will be provided with your shipping documents.  

Orders can be checked two ways:

If you provide the recipient’s email address, they will be informed when the order is ready for pickup or has shipped. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup or Shipped email.

When you place an order, we retain a preauthorization for the full amount on your credit card until the items are ready for pickup. When an item is ready for pickup, your credit card is charged for that item. Preauthorization is retained on any outstanding items on your order. A Ready for Pickup email will be sent to the email address you provide when a payment is processed and items are ready for pickup.

You can modify your cart at any time prior to payment processing. If you need to cancel your order once it has been placed, follow these steps after signing in to your account: select Account from the top menu and go to Order History; select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. If you do not have an account, please contact Customer Support at 1-866-746-7287 to speak to an agent to cancel the order.

As with purchases made in-store, unopened items in original packaging purchased online may be returned with a receipt within 90 days of purchase and will receive a refund to the original method of payment or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. Exchanges are handled in the same manner as product returns. Valid photo ID may be required to confirm this information. There are some exceptions. Complete details can be found in our Returns Policy.

*Canadian Tire stores in Ontario are not accepting returns during the lockdown. For purchases where the 90-day returns window expires during the lockdown, customers will be given a 15-day extension to return them when stores re-open.

** Please note that due to current restrictions, our stores in Quebec will only be accepting returns of essential goods until the lockdown is lifted.

To make purchases exempt from tax, Canadian Tire requires that documentation be provided at the time of purchase. Since this is not possible in our online environment, we are unable to allow any tax exemptions based on your tax-exempt status.

We include these products as a research tool for customers who may want to purchase the item in-store.

To understand how Canadian Tire handles personal information, read our Privacy Policy.

Canadiantire.ca uses cookies to remember information you gave us so that you don't have to re-enter it each time you visit.

Adding items to your cart is done in simple steps.  

If any of the products within your order are in stock at the time the order is placed, they will be processed immediately and will be ready within our normal processing timelines. Products that are being ordered in from vendors or our Warehouse will be processed as soon as they become available. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. You will receive notification when they are ready for pickup or have been shipped.

Please use your order number to check the status of your order by clicking here.

No, online purchases can only be made with Visa, MasterCard or American Express.

All online transactions require you to pay online.

Sorry, canadiantire.ca only accepts Visa, Master Card and American Express as methods of payment.

We'll send you your Order Is Ready email as soon as your order is ready. Please wait for your Order is Ready email before proceeding to the store to pick up your order. It will include your 4-digit pick-up code and this will be required in order for you to pick up your item(s).

Please use your order number to check the status of your order by signing in to your account or contact Customer Service at 1-866-746-7287

Return your order to your nearest Canadian Tire store for a refund or exchange.

Continue to follow up with Customer Service at 1-866-746-7287.

Each store has its own customer service policy in effect. Please contact your local store where the order was placed for more details.

Yes. You can place an order for a store in another province and specify who will be picking it up.

If you provide the recipient’s email address, they will be informed when the order is ready for pickup. If you do not provide an email address, it will be your responsibility to contact them when the order is ready and provide them with the Ready for Pickup email. If you are providing the recipient’s email address, please make sure you have their permission to provide it to us.

Not all items sold in stores currently appear online, but we add products on a regular basis, so visit us often!

Online Exclusive products are not available for purchase in stores. They must be purchased online for in-store pickup of ship to home.

Yes. Purchases can be returned to any Canadian Tire store within 90 days of purchase. Product must be in its original condition as well as packaging and returned with your receipt and issue of Canadian Tire "Money"®. See Returns Policy for complete details, including exclusions and exceptions.

Yes, however, products from your order may be available for pickup at different times. You will receive a Ready for Pickup or Shipped email as each product becomes available. The estimated availability dates for all products will be shown on your order.

Depending on the vendor, items vary in delivery times.  You will be notified of an estimated ship date within the confirmation email of your online order.

"Orders can be checked two ways:

"Orders can be checked two ways:

Canadiantire.ca accepts the Canadian Tire Card, Options® MasterCard® Card, all Canadian-issued Visa, American Express and MasterCard cards, and most international Visa, American Express and MasterCard products.

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.

Your credit card will be charged the full amount of your order once it has been processed by us and we have notified you by email that your order is ready for pickup. We will retain credit card preauthorization until items are ready for pickup.

Simply sign in to your account, go to the “Order History” page and click on the “Cancel order” link to cancel the entire order, or click on the “Remove” link to cancel an item from your order. If you cancel your order before it has been processed and you have been notified that it is ready for pickup, your credit card will not be charged. If you cancel your order after it has been processed and you have been notified that your order is ready for pickup, charges to your credit card will be reversed within 24-48 hours. You can also cancel your order by calling Customer Service at 1-866-746-7287.

If products are in stock, your order will be processed within 4 hours. Orders are usually processed within the next 4 business hours. Upon completion of order processing, you will be notified via email that it is ready for pickup.

Do not proceed to store until you have received a Ready for Pickup email.

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode with your smartphone. The store may require you to present a photo ID.

If you have been designated to pick up an order for someone else, please bring a printed copy of the Ready for Pickup email to the store or show the email and barcode with your smartphone. The store may require you to present a photo ID.

Your order will be held at the store you designated for pickup for 5 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.

To check the status of your order please visit, visit canadiantire.ca and either sign into your account or click on 'Order Status' and enter your order number and email address. Alternatively, call Customer Service at 1-866-746-7287 if you have any questions.

When selecting automotive parts for your vehicle, please ensure that you have addressed all sizing, quality and other requirements for such parts to meet your vehicle's Original Equipment requirements. We strongly encourage you to take the time to review your vehicle's specific information and/or consult one of our trained automotive professionals for assistance in selecting the appropriate parts for your vehicle prior to making any purchase decision.

No. Taxes are charged at the time of purchase, based on the provincial tax laws in each province. All prices quoted are payable in Canadian Dollars.

A core charge, sometimes called a casting charge, is a form of deposit you pay on a car part until returning your old part. If you do not have the old part with you at the time of purchase of the new part, you must pay the core charge. That charge is refunded to you when you return the old part. Like a bottle deposit, the charge is designed to encourage recycling.

Certain remanufactured parts such as alternators, starters, CV shafts, brake calipers, and distributors contain a "core" or recyclable component. When you purchase any of these parts, a core charge will be added to the purchase.

Exchange the old part at the time of purchase OR bring the old/original part, in the replacement part's box, along with your purchase receipt to any Canadian Tire store within 90 days of purchasing the replacement part.

An environmental fee is a fee that is collected to help fund the disposal and recycling of household products that fall under provincial waste management regulations. This fee finances the collection, recycling, reuse or, when that is not possible, disposal of in the most environmentally-friendly way. In Quebec, Bill 60 legislation requires that advertised product prices include environmental fees and core charges. On canadiantire.ca, Quebec customers will see their store's environmental fees and core charges clearly displayed in the Total Price.

A Bonus or Promo Card is a reward of predetermined value issued as an incentive to make a purchase during a specific event.

Bonus/Promo cards can be redeemed on your next in-store purchase at Canadian Tire, within the specifid timeframe. The Bonus/Promo Card is not redeemable for cash and may only be redeemed for merchandise at Canadian Tire retail stores. Bonus/Promo cards must be presented and surrendered at time of use. Applicable taxes will be charged on the total transaction value before deducting the bonus/promo card value. One bonus/promo card per customer per transaction. Bonus/Promo cards cannot be used on purchases of hunting and fishing licenses, select services, previous purchases, gift cards and auto service labour including any associated fees. Bonus/Promo cards cannot be used at Mark’s, PitStop, Gas+ locations or for online or phone purchases or payments on a Canadian Tire account. Bonus/Promo cards cannot be combined with any other offer. Bonus/Promo cards cannot be applied to qualifying purchase. Upon return of the qualifying purchase, bonus/promo card must be surrendered or the bonus/promo card amount will be deducted from the refund amount. 

Bonus/Promo Cards cannot be used to purchase gift cards. They are not redeemable online or at Canadian Tire gas bars and cannot be applied as payment towards any Canadian Tire credit account.

Yes, Promo Cards usually have a short expiry date in which they can be redeemed. Bonus cards however, do not expire.

The store in question had at least one item available at the time we received their inventory information.

The store in question did not have this item at the time their inventory information was transferred to us. However, the product may be available in our Distribution Centre. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. We suggest you call the store to confirm availability.

This item is not part of the day-to-day assortment at the store in question, but the store can order it for you. Please call the store for full details.

At any time, you may change your current store inventory search by clicking on the “Check Other Stores” link on the inventory section found on all product detail pages. Simply enter a new address, city or postal code, click on the “Find Stores” button on the left side and a new set of stores will be listed below, based on your new criteria.

No. Once you've selected which store you want to check, you can close the window and navigate to another product. The store availability for each product you view will be shown automatically. Should you want other stores, simply click on the “Check Other Stores” link and enter another province, city or postal code.

If you checked inventory in a larger urban centre, the list of stores may be presented in alphabetical order on more than one page. Click on the page numbers at the bottom of the list, or on the "previous/next" arrows to see more stores. If you do not see page numbers in the results, we suggest you go back to the list of cities and find yours under another label, e.g., instead of "Richmond", you could look under "Vancouver Region" or "Vancouver". Alternatively, you can always enter the postal code of your home/office/cottage, etc.

Checking inventory in larger urban centres may require a longer processing time. To refine your city search, we suggest you use, for example, "North York" or "Etobicoke" instead of "Toronto". Processing time is also affected by the traffic on our site and your computer's connection speed. If you've narrowed your search and the function is still slow, we recommend that you try again later or contact our Customer Service by e-mail or by phone at 1-866-746-7287.

Yes. We encourage you to call ahead to confirm the price and availability of the product you're interested in.

Once in a while, distribution problems may occur and a number of stores in a region may be out of stock on a particular item. An estimated time of arrival can be found on product detail pages and on the shopping cart and checkout pages. It is best to call your local store to check the earliest availability date.

No. Although great care is taken in keeping the information on this website current, changes may occur without notice. Typically, we receive inventory information from our stores across Canada once a day and inventory changes during the day are not reflected in the information provided.

Simply enter your email address in the field found at the bottom of the Home Page (in the footer section).

Every weekly e-mail has a link that allows you to unsubscribe. Simply click on the link, then type in your e-mail address and click on "Unsubscribe".

You can collect electronic Canadian Tire Money® by showing your Triangle Mobile App, Triangle Rewards card, or key fob upon checkout, or by simply paying with a Triangle branded Mastercard at Canadian Tire, Sport Chek, Gas+/Essence+ , Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey locations across Canada as well as online at CanadianTire.ca, Marks.com, SportChek.ca & Atmosphere.ca and participating Mark’s/L’Équipeur & Sports Experts stores and Gas+/Essence+ locations across Canada. It’s an easier way to collect your Canadian Tire Money. You must be a member in the program in order to collect and redeem Canadian Tire Money. To become a member you’ll need to register (see below). Redemption is not available through online properties.

Nope, it’s not a credit card, it’s a rewards card! Our Triangle Rewards card lets you collect and redeem Canadian Tire Money® at Canadian Tire, Sport Chek, Mark’s/L’Équipeur, Atmosphere, Sports Rousseau, Hockey Experts, L’Entrepôt du Hockey and participating Sports Experts stores. You can also collect and redeem using the Triangle™ App. Members are also able to collect at Gas+/Essence+ and participating Husky locations.

Membership is open to anyone who lives in Canada and is the age of majority in their province or territory of residence.

You can collect Canadian Tire Money at Canadian Tire, Sport Chek, Gas+/Essence+ locations, Atmosphere, Sports Rousseau, L’Entrepôt du Hockey, Hockey Experts, Mark’s/L’Équipeur, and participating Sports Experts stores. Redeem your CT Money at Canadian Tire, Sport Chek, Mark's/L'Equipeur, Hockey Expert, L’Entrepôt du Hockey, Sports Rousseau, and participating Sports Experts stores. Click here for a list of participating Sports Experts locations.

No. You will need to register your Triangle Rewards card before you can start redeeming your CT Money. Triangle™ credit cardmembers are automatically registered in the program so they can begin redeeming immediately. You can register on Triangle.com or by using the Triangle App

We have changed the name of the My Canadian Tire Money® program to Triangle Rewards. You can continue to use your My Canadian Tire Money Card, but if you would like a new Triangle Rewards card, you can merge your old account to your new account on Triangle.com or through the Triangle App.

Physical cards are not mailed out when a digital Triangle Rewards card is created. If you’d like a physical rewards card and key fob, please give us a call at 1-866-SHOP-CTR or 1-800-226-8473 for more help.  

You can change your address by logging into Triangle.com or by calling Customer Service. Customers can also call Customer Service to report a lost or stolen card. To reach customer service, call 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST).

Each Triangle Rewards account can only be held by one person, however, family members can collect together as a household with up to two additional key fobs or by using the Triangle™ App. Alternatively, Triangle credit cardholders can request supplementary credit cards for family members.

Yes, customers can close their account at any time. There is no fee for closing an account, but they will lose any Canadian Tire Money® that they have collected. If a customer would like to cancel an account they should call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). Please note that if you have a Triangle branded credit card and close your Triangle Rewards account, you will also be closing your credit card account. 

Transfers are at the discretion of Canadian Tire. To request a transfer of Canadian Tire Money®, please call Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST). Remember, both members must have a registered Triangle Rewards account in order to transfer. 

If your card is lost or stolen you should immediately Customer Service at 1-800-226-8473 Monday to Friday 8:00 am to 9:00 pm (EST) and Saturday and Sunday 9:00 am to 5:00 pm (EST) to let us know. Otherwise, you might not be able to recover any Canadian Tire Money® that could be redeemed by a person presenting your lost or stolen card. In the meantime, you can use the telephone number provided upon registration at time of purchase, or use the Triangle App.

No. All our Options Mastercard cardmembers are automatically enrolled in the My Canadian Tire Money Program. We have simply changed the name of this program to Triangle Rewards. The name of our Options Mastercard has also changed to the Triangle™ Mastercard®. You will be sent a redesigned Triangle Mastercard when your Options Mastercard expires.

For more information, customers can call the Canadian Tire Bank call center at 1-800-459-6415

Click  here 

To apply online, visit Triangle.com. To apply in-store, visit any Canadian Tire, Sport Chek, Mark’s/L’Équipeur, Atmosphere or participating Sports Experts locations

There is no annual fee associated with the Triangle Mastercard or Triangle World Elite Mastercard. It’s an opportunity to collect Canadian Tire Money everywhere you shop, and earn 4% back (pre-tax) in Canadian Tire Money on qualifying purchases in-store and online at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Atmosphere, Hockey Experts, Sports Rousseau, L'Entrepôt du Hockey, Party City and participating Sports Experts stores. You can also collect Canadian Tire Money at Partsource and Gas+/Essence+. This way, you can redeem for your favourite products even faster.

Yes! Bonuses, like our exclusive e-mail offers, flyer offers and Triangle Bonus Day events, are in addition to the 4% back in Canadian Tire Money that you collect every day on qualifying purchases at Canadian Tire, Mark’s/L’Équipeur, Sport Chek, Atmosphere, Hockey Experts, Sports Rousseau, L'Entrepôt du Hockey, Party City and participating Sports Experts stores.