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Welcome to the NOMA iQ™ help centre where you can find instructions and information on troubleshooting your NOMA iQ™ products.
Download the NOMA iQ™ App
Download the NOMA iQ™ app from the App Store or Google Play to your mobile device. Launch the app and register using your email address. Create a password, then login to the app or login if you already have an account.
Network & System Requirements
Verify your network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel. No hub required. Mobile device must have iOS 16.0 or higher, or Android 9 or higher operating systems.
Add a Product
Install your smart product and make sure to enable and give permission for Bluetooth and Location Services on your mobile device. In the NOMA iQ™ app, select the "+" symbol in the top right-hand corner. Select your smart product and follow the instructions within the app.
Set Up Your Voice Assistant
Go to the menu at the top left corner of the app and select "Voice Assistants." Choose your voice assistant and follow the instructions.
How to Configure Your Wi-Fi Network and Device for NOMA iQ™
How to Sync Google Assistant with NOMA iQ™
How to Sync Amazon Alexa with NOMA iQ™
How to Create, Edit or Delete a NOMA iQ™ Experience
How to Create, Edit or Delete NOMA iQ™ Device Groupings
NOMA iQ™ works with any mobile device running iOS 16.0 or higher, or Android 9 or higher.
All NOMA iQ™ products come with built-in DataGuard™ protection. This technology automatically detects, prevents, and responds to any cybersecurity issues. For further security, we recommend setting a strong password for your account and enabling the fingerprint sensor for login (if available on your device).
To connect a 2.4 GHz device to a modern router, you usually need to disable Band Steering (the feature that merges 2.4 GHz and 5 GHz into one) or temporarily turn off the 5 GHz band.
Below are the steps for major Canadian network providers:
Rogers (Ignite / Xfinity Gateway)
You can use the Rogers Xfinity app or a web browser to split your Wi-Fi bands.
1. Browser Method: Go to 192.168.0.1 and log in (default: admin/password).
2. Navigate to Gateway > Connection > Wi-Fi.
3. Find your 5 GHz network and select Edit.
4. Toggle the Wireless Network to Disable and save.
5. App Method: In the Rogers Xfinity app, tap Wi-Fi > Wi-Fi details > Edit Wi-Fi settings and toggle Split bands to ON.
Click this link to refer Rogers’ website.
Bell (Giga Hub / Home Hub 4000/3000)
Bell uses "Whole Home Wi-Fi" to manage bands automatically. You must disable this first to see advanced settings.
1. Go to 192.168.2.1 in your browser.
2. Click Manage My Wi-Fi.
3. Turn OFF the toggle for "Let the hub optimize the Wi-Fi" (or "Whole Home Wi-Fi").
4. Click Advanced Settings.
5. Uncheck "Keep a common network name (SSID)".
6. Rename the 5 GHz band (e.g., add "-5G" to the end) and save.
Click this link to refer Bell’s website.
Telus (PureFibre Wi-Fi Hub / Boost Wi-Fi 6)
Telus refers to band steering as SmartSteering.
1. Go to 192.168.1.254 and log in (admin password is on the modem sticker).
2. Select the Wireless Setup tab.
3. Click SmartSteering on the left menu and select Disable.
4. Alternatively, select the 5G / 5GHz frequency and set the Radio to Disable.
5. Save your changes and connect your device to the 2.4 GHz SSID.
TekSavvy (Hitron / SmartRG / CBN)
Most common TekSavvy gateways have "Band Steering" enabled by default.
1. Open any web browser and type the router's gateway IP address into the URL bar (for Hitron/CBN: type 192.168.0.1; for SmartRG: type 192.168.1.1)
2. Log in using the administrator credentials (Username: cusadmin or admin; unique default Wi-Fi password printed on the factory sticker on the back/bottom of the modem).
3. Navigate to Wireless > Basic Settings.
4. Locate the setting called Band Steering, Smart Connect or Manage Wireless Bands Automatically. Toggle this option to Disabled or Off.
5. Go to the 5 GHz Wireless Settings tab.
6. Look for an option labeled Wireless Radio, Enable Wireless, or Enable SSID Broadcast. Toggle the 5 GHz option to Disabled, No, or Off.
7. Click Save Changes or Apply.
Cogeco
Cogeco's modern standard equipment cannot manually split the network names or turn off the 5 GHz band because band steering is permanently locked. Instead, try this workaround:
1. Open the Eero App > Go to Settings > Troubleshooting > My device won’t connect.
2. Select "Temporarily pause 5 GHz".
3. This will turn off the 5 GHz band for 10–15 minutes, giving you a window to pair your smart smoke/CO detector.
Amazon Eero
Eero has a built-in feature specifically for this.
1. Open the Eero App > Go to Settings > Troubleshooting > My device won’t connect.
2. Select "Temporarily pause 5 GHz".
3. This will turn off the 5 GHz band for 10–15 minutes, giving you a window to pair your smart smoke/CO detector.
Shaw (BlueCurve Gateway)
Since Shaw is now part of Rogers, most users use the Rogers Xfinity (formerly BlueCurve) app.
1. Open the app and go to Wi-Fi > Wi-Fi details > Edit Wi-Fi settings.
2. Select "Use different names and passwords for 2.4 GHz and 5 GHz Wi-Fi".
3. Change the name of the 5 GHz band so your phone can distinguish the 2.4 GHz network.
Videotron (Helix FI Gateway)
The Helix system is based on the same platform as Rogers Ignite.
1. Open the Helix Fi app.
2. Navigate to Wi-Fi > Wi-Fi details > Edit Wi-Fi.
3. Select the option to separate the bands or temporarily pause the 5 GHz signal if available under troubleshooting.
For all other network providers or third-party routers, please contact your internet service provider directly for assistance with isolating your 2.4 GHz band.
Note: After you successfully pair your smart smoke detector, you can usually re-enable the 5 GHz band or turn Band Steering back on. The detector will continue to be "remembered" on the 2.4 GHz band.
If you’re still having issues, please contact us at info@nomaiq.com
1. Install your NOMA iQ™ smart light bulb into the fixture you wish to use it in.
2. Turn on the light on for 1 second and off for 1 second, 5 times.
3. Your light bulb will flash on and off to indicate it’s in pairing mode
4. Open the NOMA iQ™ app on your mobile device and click the plus ‘+’ icon at the top right corner of the home screen to pair the device
1. Connect the power cord to the corresponding port on the controller
2. Connect the light strip to the square connector on the controller
3. Plug the power cord into an electrical outlet
4. Press and hold the button on the controller for 3-4 seconds
5. The light strip will flash on and off to indicate that it’s in pairing mode
6. Open the NOMA iQ™ app on your mobile device and click the plus ‘+’ icon at the top right corner of the home screen to pair the device
· Plug in your dehumidifier and turn it on
· Press and hold both the “MODE” and “FAN” button until the display on the control panel shows “P2” indicating that the device is in pairing mode
· Make sure Bluetooth and Location Services is enabled on your mobile device
· In the NOMA iQ™ app, select the ‘+’ symbol on the top right-hand corner to add the device
· Select the dehumidifier and follow the prompts in the app
· For further troubleshooting, please refer to the manual
· Continuous: the dehumidifier will operate continuously. The Fan Speed can be adjusted. The Desired Humidity cannot be adjusted. The LED display will show the room humidity level.
· Manual Set: the dehumidifier will operate at the selected fan speed and desired humidity. If the humidity level of the room is higher than the desired humidity setting, the compressor will turn on. If the humidity level of the room is lower than the desired humidity setting, the compressor will turn off.
· Turn off the dehumidifier
· Dust the side grille with a soft brush or the dusting attachment of your vacuum cleaner.
· Note: Have an authorized service technician clean and service the interior coils of your product annually.
Water Bucket:
· Every few weeks, rinse the inside of the water bucket with a mild detergent to avoid growth of mould, mildew and bacteria.
To empty your dehumidifier:
· Grasp the bucket sides and slide back to remove the bucket from dehumidifier
· Grasp the handle and bottom of the bucket to lift bucket
· Pour water through opening into a sink or tub
· Snap down the handle and reinstall the bucket
Note: If the Empty Bucket light comes on the dehumidifier will not operate. Empty or adjust bucket.
· You will need a surface strong enough to support the dehumidifier when its bucket is full of water
· Keep all outside doors, windows and other openings closed when you are operating the dehumidifier. Humid outdoor air will increase the dehumidifier’s workload.
· Install the dehumidifier in an area where the temperature will not fall close to 38°F or 3.3°C. Lower temperatures will cause performance to drop.
· Do not block the louvres of the unit.
Never operate this dehumidifier in an area that is likely to accumulate standing water. If this condition develops, for your safety disconnect the power supply before stepping into the water.
Yes.
Yes.
Dual Spectrum means that the light has two modes and is capable of providing the necessary spectrum for the growing stage along with the flowering stage.
Dual Spectrum means that the light has two modes and is capable of providing the necessary spectrum for the growing stage along with the flowering stage.
The light modes are Growing and Flowering. The Growing mode produces light focused in the blue spectrum and is used by plants during their growing and vegetative periods. The Flowering mode produces light focused in the red spectrum, which will help encourage flowering and fruiting of your plants.
1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi network.
2. Install your smart grow light bulb in a light fixture and turn the light fixture ON.
3. If the bulb is flashing, continue to step 4. Otherwise set it to pairing mode by cycling the light ON/OFF about 4-5 times with 1-2 second intervals in between ON and OFF.
4. Make sure Bluetooth® and Locations Services are enabled on your mobile device.
5. In the NOMA iQ™ app, select the (+) symbol on the top right hand corner to add the device.
6. Select the smart grow light bulb and follow the prompts in the app.
1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi network.
2. Plug your smart grow light into an outlet and turn the light switch ON.
3. If the light is flashing, continue to step 4. Otherwise set it to pairing mode by cycling the switch ON/OFF about 4-5 times with 1-2 second intervals in between ON and OFF.
4. Make sure Bluetooth® and Locations Services are enabled on your mobile device.
5. In the NOMA iQ™ app, select the (+) symbol on the top right hand corner to add the device.
6. Select the smart grow light and follow the prompts in the app.
You can connect up to 7 units together. Maximum length should be 5' (1.5 m) or less.
The A19 bulb has a beam angle of 150 degrees, while the BR30 has a beam angle of 110 degrees. A beam angle of a lamp is the angle at which the light is distributed or emitted.
Yes, the A19/BR30 bulbs can be used in regular household lamps if they're used for plants.
The colour of the light has an amber/pink look to it.
The light colour temperature is 2200 Kelvins.
A BTU is a British Thermal Unit, and it's a measure of how much energy your air conditioner uses to remove heat from your home in one hour.
Using the NOMA iQ™ app, you can control the Temperature Settings, Fan Speed and Swing of your Portable AC.
Using the NOMA iQ™ app, you can control the Temperature Settings and Fan Speed Settings of your Window AC.
Yes, you can pair multiple ACs to your mobile app. You can create a Group and add your ACs to the Group in order to control multiple ACs at a time.
NOMA iQ™ app allows you to create automated schedules or routines through a feature called Experiences. You can configure Experiences to run your ACs during your desired custom schedules (ex: every weekday from 11:00 p.m. to 7:00 a.m.) with the desired AC settings (Temperature, Fan Speed, etc.).
Yes, you can pair your ACs to Google Assistant and Amazon Alexa and control the ACs using your voice.
To pair your ACs to these Voice Assistants, open the NOMA iQ™ app, click on the Voice Assistants option in the Menu on the top left corner and follow the instructions in the app.
Once paired, you can control your ACs using your voice.
In the event of a power outage, the device will automatically restart to its original state once power is restored.
The highest temperature that can be set is 30°C (86°F), and the lowest temperature that can be set is 16°C (60°F).
Please refer to the User Manual for instructions on how to store your portable air conditioner unit.
1. Drain the water completely. See "Draining the Air Conditioner“ in User Manual.
2. Run the air conditioner set to Fan Only for approximately 12 hours to dry the air conditioner.
3. Unplug the air conditioner.
4. Remove the flexible exhaust hose and store with the air conditioner in a clean, dry area. See "Installation Instructions".
5. Remove the window kit and store with the air conditioner in a clean, dry area. See "Installation Instructions".
6. Remove the filter and clean. See "Cleaning the Air Filter".
7. Clean the outside of the air conditioner. See "Cleaning the Outside".
8. Reinstall the filter.
9. Remove the batteries and store the remote control with the air conditioner upright in a clean, dry area.
Check the filter every 2 weeks to see if it needs cleaning.
Note: Do not operate the air conditioner without a filter in place.
1. Turn off the air conditioner.
2. Open the upper and lower back panels. Grasp the centre of the filter and pull it up and out.
3. Clean the air filter with a vacuum cleaner. If the air filter is very dirty, clean it in warm water with a mild detergent. Do not clean the air filter or use any chemical cleaner in the dishwasher. Thoroughly air dry the filter before replacement to ensure maximum efficiency.
4. Install the air filter back into the air conditioner and close the upper and lower back panels.
SACC stands for Seasonal Adjusted Cooling Capacity and is the standard for portable air conditioners. It is a rating in BTU/hour that represents the weighted average performance of a portable AC in a number of test conditions, some of which may be more extreme than the average use case, which is then adjusted to account for the effect of infiltration air and duct heat transfer.
Previously, portable ACs were rated similarly to other styles of air conditioners using the ASHRAE standard. As there is a difference between stationary and portable units, SACC was introduced to better reflect the energy efficiency of each model. While the SACC BTUs are lower than the previous ASHRAE BTUs, the models remain unchanged.
1. Fan: Only the fan runs without cooling. The fan speed can be adjusted from low, medium and high.
2. Dry: Dries the room to reduce the humidity. The AC automatically selects the temperature and low fan speed.
3. Cool: Cools to reduce the room temperature. The fan speed can be adjusted from low, medium or high.
It is entirely normal for your air conditioning unit to produce a little bit of water during routine functioning. This water is stored in the portable AC’s water tank. If you notice water dripping out of your portable AC, please ensure that the drain plugs are properly sealed/plugged.
1. Initial Setup
When the device is first plugged in, the display will show “77” indicating that the unit is in pairing mode (if it is not displaying “77”, please go to step 5). In order to pair the device, please enable and give permission for Locations Services and Bluetooth on your mobile device. In the NOMA iQ app, select the “+” symbol in the top right hand corner. Select the device and follow the instructions within the app.
2. Pre-Connected Network
If any pre-connected WiFi network is found, the device will connect automatically and the device status in the NOMA qi app will be updated.
3. No Pre-Connected Network
If no pre-connected WiFi network is found, make sure the device is in pairing mode (see step 5). Once connected, the device status in the NOMA iQ app will be updated.
4. No Network Found
If no WiFi network is found after 5 minutes during the pairing process, the WiFi function will automatically turn off and the display will show the room temperature. The unit can still be used with the control panel or remote control.
5. Reset WiFi Connection/Pairing Mode
To reset your WiFi connection or to set the device to pairing mode, press the "SWING" button on the remote control 6 times (each press will yield a beep). Wait 2 seconds for the display on the control panel to show "77" indicating that the device is in pairing mode. In order to pair the device, please enable and give permission for Locations Services and Bluetooth on your mobile device. In the NOMA iQ app, select the “+” symbol in the top right hand corner. Select the device and follow the instructions within the app.
6. No Cloud Connection
If the Cloud is down or WiFi signal drops, the device cannot connect to the cloud; the device status in the NOMA iQ app will show as offline.
7. Power Cycle or Outage
Once a connection has already been established, in the event of a power outage, the unit will restart once power is restored. If the unit is unplugged, plug the device back in and the device will connect to the pre-connected network. If the device has not been paired, upon power up it will go to Initial Setup (see Step 1).
NOTE: While the device is in pairing mode and the display shows “77”, the control panel display, buttons and LEDs will be inoperative for 5 minutes if unpaired. Please pair the device as mentioned in step 1, or if the device is to be used without smart control, please use the remote to control the device while ensuring it’s pointed at the receiver. After 5 minutes if unpaired, the display will show the room temperature and the device can be controlled by remote control or control panel.
*KEEP REMOTE IN A SECURE LOCATION AS IT’S REQUIRED FOR PAIRING.
It is recommended to store the window air conditioner indoors during the winter.
Check the filter every 2 weeks to see whether it needs cleaning.
NOTE: Do not operate the air conditioner without the filter in place.
1. Turn off the air conditioner.
2. Open the front panel. Grasp the centre of the filter and pull up and out.
3. Use a vacuum cleaner to clean the air filter. If the air filter is very dirty, wash it in warm water with a mild detergent. Do not wash the air filter in the dishwasher or use any chemical cleaners. Air dry the filter completely before replacing to ensure maximum efficiency.
4. Replace the air filter back into the air conditioner, and close the front panel.
Please refer to the User Manual for instructions.
1. Run the air conditioner set to Fan Only for approximately 12 hours to dry the air conditioner.
2. Unplug the air conditioner.
3. Remove all accessories and store with the air conditioner in a clean, dry area. See "Installation Instructions“ in User Manual.
4. Remove the filter and clean. See "Cleaning the Air Filter".
5. Clean the air conditioner. See "Cleaning the Front Panel".
6. Reinstall the filter.
7. Remove the batteries and store the remote control with the air conditioner upright in a clean, dry area.
The 10,000 and 12,000 BTU units have the same dimensions. The unit’s exterior dimensions are L x W x D 18 7/8 x 21 7/8 x 14 9/16"
(48 x 55.5 x 37 cm). The window dimensions should be at least larger than L x W: 18 7/8 x 21 7/8" (48 x 55.5 cm).
Yes, it's normal for water to be dripping outside.
The filter can be found in the front panel.
The highest temperature that can be set is 30°C (86°F), and the lowest temperature that can be set is 16°C (60°F).
The serial number can be found on a label on the window AC unit. The label is located on the top of the AC unit.
In the event of a power outage, the device will automatically restart to its original state once power is restored.
1. Fan: Only the fan runs without cooling. The fan speed can be adjusted from low, medium and high.
2. Dry: Dries the room to reduce the humidity. The AC automatically selects the temperature and low fan speed.
3. Cool: Cools to reduce the room temperature. The fan speed can be adjusted from low, medium or high.
4. Eco: Eco cools the room while saving energy. This mode slowly runs your AC compressor, which reduces the pressure in the condenser and allows the motor to consume less energy to run the unit.
When the device is plugged in, the WiFi LED will flash slowly indicating that the unit is in pairing mode. In order to pair the device, please enable and give permission for Locations Services and Bluetooth on your mobile device. In the NOMA iQ app, select the “+” symbol in the top right hand corner. Select the device and follow the instructions within the app.
2. Pre-Connected Network
If any pre-connected WiFi network is found, the device will connect automatically and the WiFi LED will remain lit.
3. No Pre-Connected Network
If no pre-connected WiFi network is found, make sure the device is in pairing mode (see step 5). Once connected, the WiFi LED will remain lit.
4. No Network Found
If no WiFi network is found after 5 minutes during the pairing process, the WiFi function will automatically turn off and the WiFi LED will turn off. The unit can still be used with the control panel or remote control.
5. Reset WiFi Connection/Pairing Mode
To reset your WiFi connection or to set the device to pairing mode, press and hold the "CONNECT" icon on the control panel until the WiFi LED starts flashing indicating that the device is in pairing mode. In order to pair the device, please enable and give permission for Locations Services and Bluetooth on your mobile device. In the NOMA iQ app, select the “+” symbol in the top right hand corner. Select the device and follow the instructions within the app.
6. No Cloud Connection
If the Cloud is down or WiFi signal drops, the device cannot connect to the cloud; the WiFi LED will turn off.
7. Power Cycle or Outage
Once a connection has already been established, in the event of a power outage, the unit will restart once power is restored. If the unit is unplugged, plug the device back in and the device will connect to the pre-connected network. If the device has not been paired, upon power up it will go to Initial Setup (see Step 1).
If not in pairing mode, press and hold the power/reset button for 5 seconds until it flashes slowly. Then release the button and the sensor will enter pairing mode. To pair the device, please enable and give permission for Location Services and Bluetooth on your mobile device. In the NOMA iQ™ app, select the “+” symbol in the top right-hand corner. Select the device and follow the instructions within the app. Please ensure that notifications are turned on in the NOMA iQ™ app in the device settings.
When selecting your mounting location, ensure the surface area is clean. During the mounting process, ensure the metal contacts on the probe are facing downwards. Remove the holder from the main body. Select your location and mount the holder using the included screw and wall anchor or using the adhesive mount. Once installed, insert the main body and plug in the probe. Once the main body has been placed in its intended location, place the probe where a potential leak may occur.
Window/Door Sensor:
When selecting your mounting location, ensure the surface area is clean. During the mounting process, ensure that both the main and secondary sensors are aligned correctly. Use the alignment lines indicated on the main and secondary sensors. The sensors must be placed as close together as possible for them to work optimally. Before final assembly, please ensure you’re receiving notifications with the sensors roughly in place while opening and closing the window/door. Place the included adhesive tape on the back of the main and secondary sensors. Select your location and mount the main and secondary sensors. Once mounted, please ensure the sensor is working as intended. When the window/door is opened or closed, the LED on the sensor will momentarily light up and you should receive a notification on your mobile phone (please ensure notifications are turned on in the NOMA iQ™ app in the device settings).
Window/Door Sensor:
Remove the front cover from the casing, then press and hold the power/reset button for 5 seconds until it flashes rapidly. To pair the device, please enable and give permission for Location Services and Bluetooth on your mobile device. In the NOMA iQ™ app, select the “+” symbol in the top right-hand corner. Select the device and follow the instructions within the app.
Water Leak Sensor:
Remove the holder from the main body. Twist the top half of the sensor in a counterclockwise rotation. Remove the spent battery and place 1x CR2-3V battery into the battery compartment, correctly observing the polarity indications (+/-). Replace the top half of the sensor by rotating it clockwise.
Window/Door Sensor:
Push the button while holding the main sensor and slide the casing upward. Remove the spent battery and place 1x CR123A-3V battery into the battery compartment, correctly observing the polarity indications (+/-). Replace the battery compartment cover.
1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel.
2. Install the ceiling fan and power it on from the switch. Ensure that the ceiling fan and light are responding to the remote control.
3. Press and hold the power and light buttons on the remote simultaneously for 5 seconds, until you hear the fan beep twice.
4. Once the fan beeps twice, it can be added to the NOMA iQ™ app. Make sure Bluetooth and location services are enabled on your mobile device.
5. In the NOMA iQ™ app, select the ‘+’ symbol on the top right-hand corner and select 'Add New Device.'
6. Select the ceiling fan and light and follow the prompts in the app.
For further troubleshooting, please refer to the manual.
1. Plug in your NOMA iQ™ smart ceiling fan and light into an electrical outlet.
2. Press and hold the power and light buttons on the remote simultaneously for 5 seconds, until you hear the fan beep twice.
3. Once the fan beeps twice, it can be added to the NOMA iQ™ app.
Yes, your ceiling fan's direction can be controlled by voice commands. You can find this guidance in the NOMA iQ™ app as well.
Your ceiling fan's direction can be changed by the respective buttons on the remote, controls in the NOMA iQ™ app, and by using voice assistant commands.
a. Verify your Wi-Fi network and ensure your phone is connected to a 2.4 GHz Wi-Fi channel.
b. Make sure Bluetooth and Locations Services are enabled on your mobile device.
c. Ensure that the Smoke/CO Alarm is powered (batteries OR hardwired).
d. Press the TEST/SILENCE button 3 times in quick succession (within two seconds), and the LED will flash indicating it’s in pairing mode.
e. The alarm will say "Ready to Pair". Once the LED begins flashing rapidly, the alarm can be added in the NOMA iQ app.
f. In the NOMA iQ™ app, select the ‘+’ button in the top-right corner and select ‘Add New Device’.
g. On the next screen, select ‘Choose from a List’.
h. Select the smart Smoke/CO detector. If the LED on device is flashing rapidly, select ‘Light is Flashing Fast’ button and follow the prompts in the app.
This smart detector relies strictly on 2.4GHz Wi-Fi technology. This device does not have a Bluetooth radio; hence it doesn’t support Bluetooth-based onboarding.
Furthermore, if you are using a dual-band Wi-Fi network with combined bands, your smartphone would force the detector to connect to the faster 5GHz band of your router. Since the detector cannot connect to 5GHz band, the communication chain breaks, and the onboarding fails.
Yes, your smart Smoke/CO detector will still detect events and sound its alarm even if your Wi-Fi is down or the internet is disconnected.
The smart Smoke/CO detector will automatically search for and reconnect to your Wi-Fi network once the signal is back online. You generally do not need to reset or re-pair the device after a brief outage or a router reboot.
This device only supports 2.4 GHz Wi-Fi networks. It is not compatible with the 5 GHz band. If you have trouble pairing, you may need to temporarily disable the 5 GHz band in your router settings. See below for more ISP (Internet Service provider) specific details.
To connect a 2.4 GHz device to a modern router, you usually need to disable Band Steering (the feature that merges 2.4 GHz and 5 GHz into one) or temporarily turn off the 5 GHz band.
Below are the steps for major Canadian network providers:
Rogers (Ignite / Xfinity Gateway)
You can use the Rogers Xfinity app or a web browser to split your Wi-Fi bands.
1. Browser Method: Go to 192.168.0.1 and log in (default: admin/password).
2. Navigate to Gateway > Connection > Wi-Fi.
3. Find your 5 GHz network and select Edit.
4. Toggle the Wireless Network to Disable and save.
5. App Method: In the Rogers Xfinity app, tap Wi-Fi > Wi-Fi details > Edit Wi-Fi settings and toggle Split bands to ON.
Click this link to refer Rogers’ website.
Bell (Giga Hub / Home Hub 4000/3000)
Bell uses "Whole Home Wi-Fi" to manage bands automatically. You must disable this first to see advanced settings.
1. Go to 192.168.2.1 in your browser.
2. Click Manage My Wi-Fi.
3. Turn OFF the toggle for "Let the hub optimize the Wi-Fi" (or "Whole Home Wi-Fi").
4. Click Advanced Settings.
5. Uncheck "Keep a common network name (SSID)".
6. Rename the 5 GHz band (e.g., add "-5G" to the end) and save.
Click this link to refer Bell’s website.
Telus (PureFibre Wi-Fi Hub / Boost Wi-Fi 6)
Telus refers to band steering as SmartSteering.
1. Go to 192.168.1.254 and log in (admin password is on the modem sticker).
2. Select the Wireless Setup tab.
3. Click SmartSteering on the left menu and select Disable.
4. Alternatively, select the 5G / 5GHz frequency and set the Radio to Disable.
5. Save your changes and connect your device to the 2.4 GHz SSID.
TekSavvy (Hitron / SmartRG / CBN)
Most common TekSavvy gateways have "Band Steering" enabled by default.
1. Open any web browser and type the router's gateway IP address into the URL bar (for Hitron/CBN: type 192.168.0.1; for SmartRG: type 192.168.1.1)
2. Log in using the administrator credentials (Username: cusadmin or admin; unique default Wi-Fi password printed on the factory sticker on the back/bottom of the modem).
3. Navigate to Wireless > Basic Settings.
4. Locate the setting called Band Steering, Smart Connect or Manage Wireless Bands Automatically. Toggle this option to Disabled or Off.
5. Go to the 5 GHz Wireless Settings tab.
6. Look for an option labeled Wireless Radio, Enable Wireless, or Enable SSID Broadcast. Toggle the 5 GHz option to Disabled, No, or Off.
7. Click Save Changes or Apply.
Cogeco
Cogeco's modern standard equipment cannot manually split the network names or turn off the 5 GHz band because band steering is permanently locked. Instead, try this workaround:
1. Open the Eero App > Go to Settings > Troubleshooting > My device won’t connect.
2. Select "Temporarily pause 5 GHz".
3. This will turn off the 5 GHz band for 10–15 minutes, giving you a window to pair your smart smoke/CO detector.
Amazon Eero
Eero has a built-in feature specifically for this.
1. Open the Eero App > Go to Settings > Troubleshooting > My device won’t connect.
2. Select "Temporarily pause 5 GHz".
3. This will turn off the 5 GHz band for 10–15 minutes, giving you a window to pair your smart smoke/CO detector.
Shaw (BlueCurve Gateway)
Since Shaw is now part of Rogers, most users use the Rogers Xfinity (formerly BlueCurve) app.
1. Open the app and go to Wi-Fi > Wi-Fi details > Edit Wi-Fi settings.
2. Select "Use different names and passwords for 2.4 GHz and 5 GHz Wi-Fi".
3. Change the name of the 5 GHz band so your phone can distinguish the 2.4 GHz network.
Videotron (Helix FI Gateway)
The Helix system is based on the same platform as Rogers Ignite.
1. Open the Helix Fi app.
2. Navigate to Wi-Fi > Wi-Fi details > Edit Wi-Fi.
3. Select the option to separate the bands or temporarily pause the 5 GHz signal if available under troubleshooting.
For all other network providers or third-party routers, please contact your internet service provider directly for assistance with isolating your 2.4 GHz band.
Note: After you successfully pair your smart smoke detector, you can usually re-enable the 5 GHz band or turn Band Steering back on. The detector will continue to be "remembered" on the 2.4 GHz band.
No, NOMA iQ Smart Smoke/CO detectors do not support Amazon Alexa or Google Assistant integration.
Yes, NOMA iQ app allows you to add multiple Members to your household account. All members, including the owner, can access the device and receive notifications. Make sure you have the relevant notifications turned on for timely updates.
Yes, you will receive notifications on your smartphone anywhere you have an internet connection.
To ensure you receive all notifications in a timely manner, enable notifications for NOMA iQ in your phone’s settings as well as notifications for smoke detector within NOMA iQ’s settings.
To clear the saved Wi-Fi network settings from your NOMA iQ Smart smoke and CO detector (often needed when changing routers, switching Wi-Fi passwords, or troubleshooting connectivity issues), you must perform a factory network reset.
a. Quickly press the TEST/SILENCE button 5 times within a 3-second window.
b. The green LED will begin to flash slowly, signaling that the device has initiated the network log-out process.
c. While the green light is flashing slowly, press the TEST/SILENCE button one more time. The device will beep once, confirming the unit has successfully disconnected from your old Wi-Fi network.
d. Now, open the NOMA iQ app, select the device, go to Settings and Delete the device from your account for a clean reset.
Nuisance alarms can be silenced directly on the unit by pressing the central TEST/SILENCE button, which activates a 5–8-minute hush mode. While the mobile app sends alerts, remote silencing of live smoke or CO alarms is restricted for safety.
If the alarm continues to chirp after a battery change, it is likely due to residual power, low-quality batteries, or an expired unit. You can resolve the issue by holding the test button for 30 seconds while disconnected to clear memory, using fresh batteries, or checking the 10-year expiration date.
Emergency Alarms
• Smoke Detected: 3 long beeps followed by the voice alert "Fire!". Red LED flashes rapidly in sync with the beeps.
• Carbon Monoxide (CO) Detected: 4 quick beeps followed by the voice alert "Warning! Carbon Monoxide”. Red LED flashes rapidly in sync with the beeps.
Everyday Status
• Normal Standby (Hardwired): Green LED stays on continuously to show it has steady power.
• Normal Standby (Battery): Green LED flashes once every 40 seconds.
• Silenced Mode: Red LED flashes once every 8 seconds.
Maintenance Alerts
If your alarm is chirping once and/or flashing a Yellow LED once every 40 seconds, look at these patterns to identify the issue:
a. voice message "Low battery": The internal backup battery is weak. Replace the entire unit soon.
b. voice message "Smoke sensor error": Clean the vents with a soft vacuum brush. Replace the unit if it continues.
c. voice message "CO sensor error": Press the button once to reset. Replace the unit if it continues
d. voice message "End of life": The 10-year sensor life span is over. Dispose of and replace the unit immediately.
Yes, but only the hardwired units can be interconnected. Battery powered units and wireless units cannot be interconnected with hardwired, wireless or other battery powered units.
Yes, but only with other hardwired systems. Approved models like Kidde (FireX Smoke Series, Combination & Low-Profile Series, P4010 Smart Series) can be interconnected.
Nuisance or "false" alarms are usually triggered by combustion particles from cooking or high humidity/steam from your shower. Since this detector uses a highly sensitive optical sensor, it can mistake thick moisture or heavy cooking grease for actual smoke. To temporarily silence a false alarm, press the large TEST/SILENCE button once. The unit will mute for 8 minutes, and the Red LED will flash once every 8 seconds. Open windows or use a fan to clear the air during this time.
Do not assume it is a false alarm. Carbon monoxide (CO) is a completely invisible, odorless, and tasteless gas. You cannot see, smell, or taste it. If your alarm is sounding, you must treat it as a real emergency immediately, even if everything looks normal.
When the unit reaches the end of its operational lifespan (10 years), it will alarm one audible chirp followed immediately by the voice message "End of life". The Yellow LED on the front of the device will flash twice every 40 seconds.
National Fire Protection Association (NFPA) recommends installing a combination alarm in every room and on every level of the home, including basements.
Placement By Room & Level: Sleeping Areas (one in every bedroom), Hallways (one alarm within 21 feet of each bedroom door), Kitchen (at least 10 feet away from stoves, ovens, or furnaces).
Ceiling vs. Wall Mounting: Ceiling mounting is highly preferred in standard homes, positioned at least 6 feet above the floor level. If mounting on ceiling, place the alarm as close to the center of the room as possible. If mounting on a wall, use an inside wall.
Both Android and iOS platforms require location permissions during the onboarding of a smart home device. This is mandated by the mobile operating system, not the NOMA iQ™ app. Location services help ensure precise device discovery by enhancing Bluetooth and Wi-Fi detection.
Call Us
For the quickest service, reach us at 1-844-586-4662 between 8 a.m. to 9 p.m. EST.
Online Chat
Chat with a customer representative online using the live chat feature between 8 a.m. to 9 p.m. EST. A representative will respond as soon as possible.
Disclaimers:
Apple App Store, iPhone are trademarks of Apple Inc., registered in the U.S. and other countries.
The Bluetooth® word mark and logos are registered trademarks owned by Bluetooth SIG, Inc. and any use of such marks by Shenzhen Hs Joint Technology Co., Ltd. Is under licence. Other trademarks and trade names are those of their respective owners.
Google Play, Google Home and Android are registered trademarks of Google LLC
Amazon, Alexa and all related logos are trademarks of Amazon.com, Inc. or its affiliates.
All other trademarks are the property of their respective owners
A simple and convenient solution for those who are new to smart home with added depth of control for more advanced users. With DataGuard™ cybersecurity built into all NOMA iQ™ products, you can enjoy your smart home with confidence.
A simple and convenient solution for those who are new to smart home with added depth of control for more advanced users. With DataGuard™ cybersecurity built into all NOMA iQ™ products, you can enjoy your smart home with confidence.

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