What is NOMA iQ™?

What is NOMA iQ™?

​NOMA iQ™ is the smart home solution that is simple to use and with DataGuard™ cybersecurity you can trust. Our all-in-one app seamlessly connects a wide range of NOMA iQ™ smart home products. We’ve made it easy to add any NOMA iQ™ product whenever you want, so you can build your smart home at your own pace and with the smart products that are right for you. Current NOMA iQ™ products include light bulbs, wall plugs, power bars, and air purifiers.

How do I create an account?

How do I create an account?

1. Download the NOMA iQ™ app from either the Google Play store or the Apple store.

2. Open the app and you will be prompted to create an account. Input your email, name, and create a password. A confirmation will then be sent to your email.

3. Once you confirm your account through the email link, log into the NOMA iQ™ app where you can then name your Household and enter your postal code (this is optional for weather conditions in your area).

4. Confirm your time zone and you’re ready to go!


How do I reset my password?

How do I reset my password?

1. Click the ‘Menu’ icon at the top left corner of the app

2. Click ‘Account’ and scroll down to click ‘Change Password’

3. Put in your ‘Current Password’, then add your new password, confirm, then hit save.

If you’re logged out and have forgotten your password, click on ‘Reset Password’ on the main screen and follow the prompts by typing in your email address used to sign in. An email will be sent to reset your password. Click on the link in the email to set a new password.


What smart phones or tablets work with the NOMA iQ™ app?

What smart phones or tablets work with the NOMA iQ™ app?

NOMA iQ™ works with any mobile device running iOS 12.5 or higher, or Android 7.1 or higher.

What actions can I take to ensure my NOMA iQ™ products are safe from hacking?

What actions can I take to ensure my NOMA iQ™ products are safe from hacking?

All NOMA iQ products come with built-in DataGuard™ protection supported by Firedome. This technology automatically detects, prevents and responds to any cybersecurity issues. For further security, we recommend setting a strong password for your account and enabling the fingerprint sensor for login (if available on your device).

Warranty Policy

Warranty Policy

All NOMA iQ products come with at least a 1-year warranty. Please check your specific NOMA iQ™ product packaging to confirm the warranty for your specific product.

How do I restore my device to factory settings?

How do I restore my device to factory settings?

1. In the Home page, select the device you want to restore to factory settings

2. Click on the ‘Menu’ icon

3. Scroll down and click on ‘Delete’

4. Click ‘Restore Factory Settings’ (back to pairing mode)

5. After clicking ‘Confirm,’ the device will be removed from the app and return to pairing mode


How do I change my time zone?

How do I change my time zone?

Currently there is no way to change the time zone of your Household.


Why does Bluetooth have to be turned ON to pair devices?

Why does Bluetooth have to be turned ON to pair devices?

Having Bluetooth turned ON allows for a more seamless connection experience when pairing devices. 


How do I delete my account and data from the cloud?

How do I delete my account and data from the cloud?

1. Go into the Menu click ‘Account’

2. Scroll to the bottom, click Delete ‘Account’ and confirm.


How do I check my router settings?

How do I check my router settings?

1. On your mobile device go to Settings > Wi-Fi

2. Look for your Wi-Fi network. If you see two or more networks, one of them may be a 2.4GHz band. 2.4GHz network names may end with 2.4 or 2.4G. (For example: "Home Wi-Fi 2.4GHz“). 5GHz network names may end with 5, 5G.

3. If you don't see any network name associated with 2.4 or 5, you need to log in to your Wi-Fi router. Please refer to your router manual/documentation.


How can I confirm that my iPhone is on a 2.4GHz network?

How can I confirm that my iPhone is on a 2.4GHz network?

1. In the Apple Store, download the app ‘AirPort Utility’

2. In the AirPort Utility app, click on ‘Settings’

3. Turn on ‘Wi-Fi Scanner’  and all the detected networks will appear in the menu.

4. Check the channel:

• Channel 1 – 13 band means you are on 2.4GHz
• Channel 13+ band means you are on 5GHz



How can I confirm that my Android phone is on a 2.4GHz network?

How can I confirm that my Android phone is on a 2.4GHz network?

1. Enter the Phone's ‘Settings’ page

2. Tap ‘Network and Internet’

3. Go into your connected Wi-Fi settings by tapping the settings icon

4. Under ‘Frequency’ you can see what channel your phone is currently detecting.

How do I connect my NOMA iQ™ product to Wi-Fi?

How do I connect my NOMA iQ™ product to Wi-Fi?

1. Make sure your mobile device is running iOS 12.5 or higher / Android 7.1 or higher

2. Verify your network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

3. Install your smart product and make sure Bluetooth is enabled on your mobile device

4. Login to the NOMA iQ™ app, select the “+” symbol on the top right-hand corner

5. Select your smart product and follow the instructions within the app


Why can’t my NOMA iQ™ device connect to the Wi-Fi network?

Why can’t my NOMA iQ™ device connect to the Wi-Fi network?

1. Make sure your mobile device is running iOS 12.5 or higher / Android 7.1 or higher.

2. Verify your network credentials and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

3. Make sure Bluetooth is enabled on your mobile device.

4. Make sure your NOMA iQ™ device is connected to power, turned on, and is in pairing mode.
 
If you’re still having issues, please contact us at www.canadiantire.ca/nomaiq

How do I add or remove smart devices in my NOMA iQ™ system?

How do I add or remove smart devices in my NOMA iQ™ system?

To add a device:
1. Click the ‘+’ sign in the top right corner of the main page of the app

2. The app will then scan for available products to pair – select the product you wish to pair and then input the password for your2.4GHz Wi-Fi network

3. Ensure that your NOMA iQ™ device is powered and in pairing mode (lights are flashing) before proceeding

4. Follow the rest of the instructions via the app for product set-up

To remove a device:
1. In the Home page, select the device you want to remove

2. Scroll down and click on ‘Delete’

3. Click on 'Confirm' and the device is now removed from your account


Are NOMA iQ™ products IFTTT compatible?

Are NOMA iQ™ products IFTTT compatible?

NOMA iQ™ products are not compatible with IFTTT at this time.

Are NOMA iQ™ products HomeKit compatible?

Are NOMA iQ™ products HomeKit compatible?

NOMA iQ™ products are not compatible with HomeKit at this time.

How do I sync Amazon Alexa with the NOMA iQ™ app?

How do I sync Amazon Alexa with the NOMA iQ™ app?

Option 1:

1. Launch the Amazon Alexa App

2. Click on the Menu icon

3. Click on 'Skills & Games'

4. Click the Search icon

5. Search for 'NOMA iQ™'

6. Click on 'Enable to Use'

7. Enter your NOMA iQ™ credentials and tap 'Link Now'

8. Click 'Authorize'

9. Click 'Done'

10. Click 'Discover Devices'


Option 2:

1. Use voice command, “Alexa, discover devices” to find your NOMA iQ™ devices

2. Click 'Set Up Device' to set up your device

3. Click 'Done'

4. The NOMA iQ™ account is now linked to Amazon Alexa
How do I sync Google Assistant with the NOMA iQ™ app?

How do I sync Google Assistant with the NOMA iQ™ app?

1. Launch the Google Home App

2. Tap the “+” button on the top left corner and tap 'Set up device'

3. Tap 'Works with Google' and search for 'NOMA iQ™'

4. Enter your NOMA iQ™ credentials to sign in

5. Tap 'Authorize' to complete the account linking process

6. If successfully integrated, you will see 'NOMA iQ™ is linked'

7. Google Assistant is now synced with the NOMA iQ™ app


What are Experiences?

What are Experiences?

Experiences are a fun and simple way to automate and set routines or schedules for your devices. You can set timers, schedules, and other custom settings. An example of an Experience you can build is to have the Kitchen lights turn off at 10:00pm each weekday evening and call this your “Good Night” experience.

How do I create/edit a new Experience?

How do I create/edit a new Experience?

To create an Experience:
1. Click the '+' sign to the right of ‘Experiences’ on the home page

2. Pick what device(s) you want to include

3. Pick what you want that device to do

4. Pick what will trigger the experience

5. Give your Experience a name and add a colour if you have a shortcut

To edit an existing Experience:
1. Go to the 'Experiences' tab from the Home page

2. Click the pencil icon next to the Experience you wish to edit.


What are the different Experience triggers?

What are the different Experience triggers?

Specific Time Trigger
Actions will run at the specified time on the specified day.
Example: Lights will turn on at 9pm every weekday.

Countdown Trigger
Actions will run at the end of a countdown which starts when you click the relevant shortcut.
Example: Lights will turn on 5 minutes after pressing the “Lights on” shortcut.

Sunrise/Sunset Trigger
Actions will run at Sunrise or Sunset; whatever time that is, based on location and the time of year. 
Example: Lights will turn on at Sunset. In June, that will be 8pm, in December that will be 4pm.

Shortcut Trigger
Action will execute when the relevant shortcut is clicked. 
Example: Lights will turn on when I press the “Lights on” Shortcut.

Schedule Trigger
Actions will run at the start time on the specified days. At the end time, devices will return to their prior state.
Example: Lights will turn on at 9pm every Friday and revert to what they were before at 12pm the next day.

Note: At the end of a Schedule Experience, included devices will revert to the state they were in when the Experience was created. For best results, please ensure that your devices are in the desired ‘end state’ when you build the Experience. Example: If I want the lights to turn on at 9pm and off at 11pm, the lights should be off when creating the Experience. 


How many Experiences can be set in the NOMA iQ™ app?

How many Experiences can be set in the NOMA iQ™ app?

There is no limit to how many Experiences you can build. All Experiences will be listed on the Experiences tab on the main page in the NOMA iQ™ app. You can also pin your favourite Experiences to the main page in the app for quick and easy access to run the experience at any time. Just select the ‘Add a Shortcut’ toggle when building the Experience to add it to your main page.

How do I create, manage or delete Groups?

How do I create, manage or delete Groups?

1. In the Home page, select one of the devices you want to create a group with

2. Click on the Menu icon

3. Click on 'Device Grouping'

4. Select the devices you want to group and click on 'Confirm'

5. Enter a Group Name

6. Click on 'Save'

7. The Device Group is now created

8. The new group can be found in the Home page


How do I share device control with other users?

How do I share device control with other users?

1. In the Home page, select the Menu icon

2. Click on 'Members', then add member

3. You will be prompted to add a device before sharing. If there are no devices in the Household, you will not able to share.

4. Ask your friend/family member to download the NOMA iQ™ app and sign up for an account

5. Ensure they choose 'Join a Household' 

6. Once they’ve tapped 'Join a Household', return to your NOMA iQ™ app and click 'Next'

7. The devices in the Household are now shared.

If someone shared a device with me but I don’t want to control it, can I remove it from my device list?

If someone shared a device with me but I don’t want to control it, can I remove it from my device list?

If you’re not the Household owner, you can only control the device properties (i.e. Turn ON/OFF, schedule etc.). You cannot delete the device.

How do I install and pair my smart light bulb?

How do I install and pair my smart light bulb?

1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

2. Install your smart light bulb in a light fixture and turn the light fixture ON

3. If the bulb is flashing, continue to step 4. Otherwise set it to pairing mode by cycling the light ON/OFF about 4-5 times with 1-2 second intervals in between ON and OFF.

4. Make sure Bluetooth and Locations Services is enabled on your mobile device

5. In the NOMA iQ™ app, select the '+' symbol on the top right-hand corner to add the device

6. Select the smart light bulb and follow the prompts in the app.


How do I install and pair my smart light strip?

How do I install and pair my smart light strip?

1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

2. Plug in your smart light strip and turn it ON

3. If the light strip is flashing, continue to step 4. Otherwise set it to pairing mode by pressing and holding the power button until it starts flashing.

4. Make sure Bluetooth and Locations Services is enabled on your mobile device

5. In the NOMA iQ™ app, select the “+” symbol on the top right-hand corner to add the device

6. Select the smart light strip and follow the prompts in the app



Can I use the NOMA iQ™ smart bulbs & light strip with smart dimmer switches/plugs?

Can I use the NOMA iQ™ smart bulbs & light strip with smart dimmer switches/plugs?

Yes, NOMA iQ™ smart bulbs can be placed in fixtures/lamps that are plugged into smart plugs/switches.

How do I reset the bulb/light strip?

How do I reset the bulb/light strip?

1. In the Home page, select the smart bulb/ light strip you want to restore to factory settings

2. Click on the Settings icon

3. Scroll down and click on Delete Device

4. Select Confirm

5. The device is now removed and in pairing mode 


Can I use the NOMA iQ™ bulbs in ceiling fans?

Can I use the NOMA iQ™ bulbs in ceiling fans?

Yes, smart bulbs can be used in ceiling fans.

Can the NOMA iQ™ bulbs be used outdoors?

Can the NOMA iQ™ bulbs be used outdoors?

The NOMA iQ™ bulbs are recommended for indoor use only.

Can I use NOMA iQ™ bulbs in enclosed fixtures?

Can I use NOMA iQ™ bulbs in enclosed fixtures?

Yes, the NOMA iQ™ bulbs can be used in enclosed fixtures.

How do I adjust the length of the light strip?

How do I adjust the length of the light strip?

Just simply trim the NOMA iQ™ light strip to adjust the length.

How do I put my NOMA iQ™ smart light bulb into pairing mode?

How do I put my NOMA iQ™ smart light bulb into pairing mode?

1. Install your NOMA iQ™ smart light bulb into the fixture you wish to use it in.

2. Turn on the light on for 1 second and off for 1 second, 5 times.

3. Your light bulb will flash on and off to indicate it’s in pairing mode

4. Open the NOMA iQ™ app on your mobile device and click the plus '+' icon at the top right corner of the home screen to pair the device


How do I put my NOMA iQ™ smart light strip into pairing mode?

How do I put my NOMA iQ™ smart light strip into pairing mode?

1. Connect the power cord to the corresponding port on the controller

2. Connect the light strip to the square connector on the controller

3. Plug the power cord into an electrical outlet

4. Press and hold the button on the controller for 3-4 seconds

5. The light strip will flash on and off to indicate that it’s in pairing mode

6. Open the NOMA iQ™ app on your mobile device and click the plus '+' icon at the top right corner of the home screen to pair the device


How do I install and pair my smart power bar/ wall plug/ outdoor plug?

How do I install and pair my smart power bar/ wall plug/ outdoor plug?

1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

2. Plug in your smart power bar and turn it ON

3. If the indicator light is flashing, please skip to step 4. Otherwise, to put the device into pairing mode, press and hold the power button for plugs (reset button for power bar) until the light starts flashing.

4. Make sure Bluetooth and Location Services is enabled on your mobile device

5. In the NOMA iQ™ app, select the “+” symbol on the top right-hand corner to add the device

6. Select the smart power bar/plug and follow the prompts in the app


The power indicator light does not turn on for my wall plug/ outdoor plug. What do I do?

The power indicator light does not turn on for my wall plug/ outdoor plug. What do I do?

1. Unplug the wall plug/outdoor plug for 10 seconds

2. Plug the unit back in and check to see if the power indicator turned on

3. Also try moving the wall plug/ outdoor plug to other outlets to see if the indicator light turns on


What appliances (ex. coffee machine) can be used with the NOMA iQ™ wall plugs and/or power bars?

What appliances (ex. coffee machine) can be used with the NOMA iQ™ wall plugs and/or power bars?

NOMA iQ™ wall plugs and smart power bars can be used with lamps/lights, coffee makers, device chargers, fans, and any device or appliance that falls within the power/load rating.


What can be used with my outdoor plug (ex. Holiday lights)?

What can be used with my outdoor plug (ex. Holiday lights)?

NOMA iQ™ outdoor plugs can be used for devices such as lights, Christmas lights, and other devices that may benefit from being on a schedule. Make sure the device that’s being plugged in adheres to the maximum load rating specifications: 15 A, 125 V AC/ 60 Hz, 1875 W max.


Can I use the NOMA iQ™ wall plug and/or power bar to dim and brighten my lights?

Can I use the NOMA iQ™ wall plug and/or power bar to dim and brighten my lights?

The NOMA iQ™ wall plug and power bar can only be used to turn on/off lights but not dim/brighten lights.


How do I put my NOMA iQ™ smart wall plug into pairing mode?

How do I put my NOMA iQ™ smart wall plug into pairing mode?

1. Plug your NOMA iQ™  smart wall plug into an electrical outlet

2. Press and hold the power button on the side of the plug for 3-5 seconds

3. The power button will flash on and off to indicate the device is in pairing mode

4. Open the NOMA iQ™  app on your mobile device and click the plus (+) icon at the top right corner of the home screen to pair the device


How do I put my NOMA iQ™ smart outdoor plug into pairing mode?

How do I put my NOMA iQ™ smart outdoor plug into pairing mode?

1. Plug your NOMA iQ™ smart outdoor plug into an electrical outlet

2. Press and hold the power button for 3-5 seconds

3. The indicator light will flash on and off to indicate the device is in pairing mode

4. Open the NOMA iQ™ app on your mobile device and click the plus (+) icon at the top right corner of the home screen to pair the device


How do I put my NOMA iQ™ smart power bar into pairing mode?

How do I put my NOMA iQ™ smart power bar into pairing mode?

1. Plug your NOMA iQ™ smart power bar into an electrical outlet

2. Press the switch to turn on the power bar and the power indicator light will also illuminate

3. Press and hold the reset button for 3-5 seconds

4. The indicator light will flash on and off to indicate the device is in pairing mode

5. Open the NOMA iQ™ app on your mobile device and click the plus (+) icon at the top right corner of the home screen to pair the device


How do I install and pair my smart air purifier?

How do I install and pair my smart air purifier?

1. Verify your Wi-Fi network and ensure your mobile device is connected to a 2.4 GHz Wi-Fi channel

2. Plug in your smart air purifier and turn it ON

3. Press and hold the power and Wi-Fi button until you hear 5 consecutive slow beeps to put it into pairing mode

4. Make sure Bluetooth and Location Services is enabled on your mobile device

5. In the NOMA iQ™ app, select the '+' symbol on the top right-hand corner to add the device

6. Select the air purifier and follow the prompts in the app

7. For further troubleshooting, please refer to the manual


How do I put my NOMA iQ™ smart air purifier into pairing mode?

How do I put my NOMA iQ™ smart air purifier into pairing mode?

1. Plug your NOMA iQ™ smart air purifier into an electrical outlet

2. Press and hold the power and Wi-Fi buttons simultaneously until you hear 5 beeps

3. The Connected icon will flash on and off to indicate the device is in pairing mode

4. Open the NOMA iQ™ app on your mobile device and click the plus '+' icon at the top right corner of the home screen to pair the device


Why do you collect my personal information?

Why do you collect my personal information?

Personal information is collected by NOMA iQ™ products in order to provide you with products or services and offer certain device functionality. Personal information is also collected to maintain your account, provide you with support services and third-party integrations such as with Amazon Alexa and Google Home. Please review the Privacy Notice for NOMA iQT™ Products and the Canadian Tire Privacy Charter for additional information. 


Can I limit the data I share?

Can I limit the data I share?

Certain information we request, such as your postal code, is optional. If you choose not to provide us with optional information you may not be able to use all device functionality. You may also be required to permit the sharing of personal information with third parties such as Amazon and Google if you wish to integrate your NOMA iQ™ Product with those services.  

What happens if I delete my account?

What happens if I delete my account?

If you delete your NOMA iQ™ account, you will no longer be able to use all features of your NOMA iQ™ Product and your account data will be deleted. The device will still function, but it will no longer connect with the NOMA iQ™ mobile app or other connected devices. 

How do I delete my data?

How do I delete my data?

​In order to delete the data associated with your account and your NOMA iQ™ Product(s) you will need to delete your account. Follow the instructions for account deletion. Navigate to the ‘Menu’ and click ‘Account,’ then click on ‘Delete Account’ at the very bottom and confirm the request.