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I bought 2.5 year ago. It runs well and than water taste aweful and smells bad. Done all remedies but not worth it. Called customer service and they accepted its manufacturing problem. So they told me to return to the store but store refuse to return as it out of warranty.
No, I do not recommend this product.
Originally posted on ghpgroupinc.com
Response from ghpgroupinc.com:
5 years ago
Digital Communications
Thank you for the review. Please contact our Customer Service Team again for alternate solutions. Thanks. -GHP
1 out of 5 stars.
Dead on arrival
5 years ago
Pump is not working from the start. I even called their technical support which basically told me to return this unit to store. I wasted an 11 dollar cleaning kit on this. This model should be recalled.
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
Très satisfaite
6 years ago
Fonctionne très bien seule chose coule pas très vite mais c’est un détail je suis vraiment satisfaite
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Q: after a power failure cooler came back on but will not produce cold water only room temp, what could possibly be the problem and is it fixable?
7 years ago
2 Answers
A: Hello Colin321, we are terribly sorry to hear you experienced an issue with this water cooler! Our Technical Support Team would be happy to assist you with assessing and resolving the problem! Just reach out by phone at 877-447-4768 or email here: http://www.ghpgroupinc.com/CTUS.html - GHP Group Customer Support
7 years ago
Helpful?
Q: What if power goes out, does it still function?
I assume it's totally dependent on power.
9 years ago
2 Answers
A: No, it needs household power to run like 99% of everything else in your house.
8 years ago
Helpful?
Q: Bonjour, je voulais savoir comment netoyer ma machine a eau vitapur avec pompe ???
A: Bonjour Raph456,
Etape 1 verifiez que vous utilisez une bouteille d eau compatible avec votre distributeur .
Cet appareil est compatible avec 3,4 ou 5 gallons ( 12 , 15 , 19 litre ) de bouteille d eau.
Apres cela referez vous aux differentes etapes dans votre manual a la page 7.
Vous pouvez vous contacter au 877 447 4768 ou nous ecrit au http://www.ghpgroupinc.com/CTUS.html
si vous avez d autres preoccupations.
Merci
Q: What is the modal number and why is it not listed for easier research?
7 years ago
1 Answer
A: Hello Jackieblu, the model number is VWD1066BLS. - GHP Group Customer Support
7 years ago
Helpful?
Q: Does this unit have a self cleaning option?
7 years ago
1 Answer
A: Hello Chilled498, this water cooler does not clean itself. the is a cleaning procedure, which is outlined in the manual. - GHP Group Customer Support
7 years ago
Helpful?
Q: Nettoyage à faire comment
Comment nettoyer l'intérieur ?
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