Ninja Dual Brew Coffee System with Adjustable Warming Plate

Hi there, Thank you for taking the time to leave a review on the Ninja DualBrew. We sincerely apologize for the difficulty you’ve experienced in locating the water reservoir for your coffee machine. We understand how frustrating this can be, and we appreciate your patience. Please know that we are continually working to improve product availability and make it easier for our customers to find the parts they need. While this particular part is currently unavailable through us, we recommend checking with our authorized retailers, who may have it in stock. We thank you for your patience and understanding at this time. Kind regards, Ninja Kitchen

Hi there, Thank you for taking the time to share your feedback. We’re disappointed to hear about the issues you’ve experienced with your Ninja machine, including leaking, pods producing less than the expected amount, loud noises, excessive steam, and concerns about safety even after running a clean cycle. This is absolutely not the experience we want for our customers, and we understand how frustrating and concerning this must be for you. Please know that your feedback is extremely invaluable to us, and we will share it with the appropriate teams internally to help improve our products. In the meantime, we’d love the opportunity to make things right for you. We recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFP300-Series-Ninja-DualBrew-Pro-Specialty-Coffee-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.

Hi Val, Thank you for taking the time to leave a review. We’re really unhappy that you're experiencing brewing volume issues with your Ninja Coffee System. We understand how frustrating this must be, and we want to help make things right. In the meantime, we recommend referring to our self-help guide link below to troubleshoot the issue you're experiencing: https://support.sharkninja.ca/en-CA/article/CFP300-Series-Ninja-DualBrew-Pro-Specialty-Coffee-System-Troubleshooting-Guide-ca If the issue continues after trying those suggestions, follow the instructions at the end of the guide to reach our support team for further help. Kind regards, Ninja Kitchen CA.