Sunbeam King Size Moist/Dry Heating Pad

Hello, and thank you for sharing your feedback about the Sunbeam King Size Heating Pad. We’re very sorry to hear about the issues you’ve experienced with air pockets and reduced temperature settings. That’s certainly not the level of comfort or quality we want for our customers, especially from a product that’s meant to help you relax and find relief. We appreciate you taking the time to explain the problem in detail, your comments about the trapped air and the limited heat settings are very helpful. We’ll be forwarding this feedback to our product team for review as we continue working to improve design and functionality. Please reach out to us directly, as we’d like the opportunity to make this right and assist with a solution. Thank you again for your honest feedback and for being a Sunbeam customer. Your experience helps us ensure we continue to deliver products that meet our customers’ expectations for comfort and quality. If you have any more feedback, please reach out to us via our Contact Us form on our website. We’re available Mon.-Fri. 9am - 5pm Eastern Time. Thank you! Sunbeam® Consumer Care

Thank you for reaching out to Sunbeam®. We are sorry to hear that the Sunbeam® King Size Heating Pad's switch is defective. That is certainly not the experience we want you to have. Our heating pads have a 5-year limited warranty and we would love nothing more than to correct this issue and restore your faith in Sunbeam®, as we have been manufacturing high-quality products for decades and we expect them to last. Please discontinue use and contact us directly or fill in the "Contact Us" link provided below so we can determine the best resolution. We look forward to hearing from you. Have a great day! https://www.sunbeam.com/support/contact-us