Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
The return policy outlined above may not apply to the product you are currently viewing. For complete details and eligibility, please refer to our Return Policy for exceptions.
49 out of 117 (42%) reviewers recommend this product
Review this product
Select to rate the item with 1 star. This action will open submission form.
Select to rate the item with 2 stars. This action will open submission form.
Select to rate the item with 3 stars. This action will open submission form.
Select to rate the item with 4 stars. This action will open submission form.
Select to rate the item with 5 stars. This action will open submission form.
Adding a review will require a valid email for verification
Filter Reviews
purchase
price
satisfaction
installation
quality
turning
cleaning
returns
Rating
Locale
1 to 5 of 118 Reviews
1 – 5 of 118 Reviews
Sort by
Most Recent
1 out of 5 stars.
jolie mais telement mal pensé
6 years ago
Pourquoi les robinetteries sont aussi mal pensée, j'en reviens pas, c'est qui le génie qui a imaginé ceci, tuyau d'installation bien trop cour. Un mini bris demande de tout enlever évier etc. j’aimerais rencontré quelques concepteur pour leur expliquer c'est quoi de la logique. Cela fait deux robinet de ce type, 1 au de gamme et ça et les problème sont idem Je crois que je vais revenir au vieux robinet, il était laid mais tellement facilea entretenir, les plus gris travaux on change la rondelle point.
Won't rotate and pullout leaks inside. Had some water damaged in the basement. Called Peerless and they wanted a model number. We'll no model number was printed on the product itself..only on the packaging. Called Canadiantire to get a model number but no help there as no stores carry this model. If anyone has a model number for this please post it as an answer to my question under the question in this same area. Thanks.
No, I do not recommend this product.
Helpful?
1 out of 5 stars.
Dont do it, just dont...
8 years ago
I have 2 of these in my house, both have been replaced under warrant at least 4 times each, the stop moving left to right, now Canadian tire has stopped replacing them....
No, I do not recommend this product.
Helpful?
3 out of 5 stars.
more of the same
9 years ago
easy to install, had some of the same problems as other reviewers, major was seizing of the spout, had it apart numerous times. problem is food particles / water etc get pulled inside when hose slides back inside, the metal part corrodes, o ring binds and the spout wont turn, cleaned it out, removed corrosion and works for a while, tried lubing with silicone, soap, Vaseline, 3-4 months back to same - 5 years ago I cleaned again and used hi temp grease to seal the surface and lube the orings - never looked at it again.
Yes, I recommend this product.
Helpful?
3 out of 5 stars.
You Get What You Pay For
9 years ago
In the world of faucets this is on the low end and the performance shows that. It might be fine for occasional use but not practical for daily/constant use.
First thing that happened was similar to other postings here; the swivel function became very difficult. Peerless customer service gave me replacement parts no problem; they are very friendly and helpful.
The second thing was that the hose sprung a slow leak resulting in the obvious; a mess in the cabinet under the sink. Again, replacement was not a problem. They even gave me a whole new soap pump which seemed to have developed a occasional annoying habit of not dispensing soap!
My current issue is that there is a leak from under the housing on the main "post" which I am told is most likely the cartridge. I am sure Peerless will provide a replacement but I feel that in the 3 years I've had it the time may have come to simply replace it with a better quality faucet given that it gets a great deal of use.
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 14 Questions
Sort by
Most helpful answers
Q: need help to solve problem on pull out kitchen faucet?
I bought this peerless pull out kitchen faucet almost a year and very good, but start problem this week when I pull up the handle and water came out just litter, I try hot and cold position and same problem. any help?
Thank you
Tan
16 years ago
5 Answers
A: Tighten the hose connecting to the pull-out faucet head. That tends to loosen over time.
Best to tighten it (but not over tighten) with a pair of pliers on the hose head and the pull-out faucet head in your hand.
13 years ago
Helpful?
Q: How does spray feature work?
Two questions:
1) Does the faucet have two settings, stream and spray?
2) If so, does it automatically reset to one or the other after the water is turned off?
11 years ago
3 Answers
A: This faucet has 2 settings and it automatically goes back to stream when shut off.
9 years ago
Helpful?
Q: Why does the Peerless single kitchen faucet spout out cold water at the top of the tap. This does not happen when I run the hot water.
Why does my faucet not move side to side from one sink to the next. It will not budge.
12 years ago
3 Answers
A: "Best advice would be to buy a better quality faucet and save the long term aggravation.
This model Peerless (825-4004) uses a cartridge with a twin ceramic plate seal inline but perpendicular to flow. these plates need to be perfectly parallel and have even pressure applied to function optimally, however the cartridge is torqued in place with a nut/helical screw arrangement causing asymmetrical loading on the plates.
Because of this the unit is prone to premature wear of the plates on the cold water side eventually leading to a persistent leak at the faucet head. It is also common for these units to leak inside the faucet body, which eventually leads to corrosion and seizing of the faucet armature to the point that it will no longer pivot from sink to sink.
Expect to get two years (maximum) out of a cartridge.
Customer service at Peerless/Delta Canada is excellent, but the Canadian number is not on the website (it is 1-800-567-3300). Unfortunately the best they can do is replace the worn cartridge free of charge. That will get you another couple of years of use which is only prolonging the inevitable - replacement.
I've not had the internal leak issue but I've read that they will replace the unit if this happens.
11 years ago
Helpful?
Q: Where can I get a new hose for the peerless faucet
I do not want to take the faucet out as all I need is the hose assembly. Where can I purchase the hose?
I live 68 miles from Grande Prairie and do not drive and I need my kitchen sink badly
13 years ago
3 Answers
A: Masco info
1-888-278-6340
350 South Edgeware Rd., St. Thomas, Ontario
(probably too late, but for the next person...)
12 years ago
Helpful?
Q: Is there any way to repair a faucet that is binding in the body of the faucet and will not move freely from one side to the other?
16 years ago
3 Answers
A: Contact Peerless.
http://www.peerlessfaucet.com/customer-support/index.html
The unit is either poorly designed or poorly manufactered or both. Peerless will likely send you a replacement which will last you another 2 - 3 years before it shows it's true colours as a lemon.
I really thought that I had bought a great product when I bought this unit. Was soely disappointed.
13 years ago
Helpful?
Q: Where do you purchase parts
The airator disintegrated and it appears this mechanism is not available from store
18 years ago
3 Answers
A: "Best advice would be to buy a better quality faucet and save the long term aggravation.
This model Peerless (825-4004) uses a cartridge with a twin ceramic plate seal inline but perpendicular to flow. these plates need to be perfectly parallel and have even pressure applied to function optimally, however the cartridge is torqued in place with a nut/helical screw arrangement causing asymmetrical loading on the plates.
Because of this the unit is prone to premature wear of the plates on the cold water side eventually leading to a persistent leak at the faucet head. It is also common for these units to leak inside the faucet body, which eventually leads to corrosion and seizing of the faucet armature to the point that it will no longer pivot from sink to sink.
Expect to get two years (maximum) out of a cartridge.
Customer service at Peerless/Delta Canada is excellent, but the Canadian number is not on the website (it is 1-800-567-3300). Unfortunately the best they can do is replace the worn cartridge free of charge. That will get you another couple of years of use which is only prolonging the inevitable - replacement.
I've not had the internal leak issue but I've read that they will replace the unit if this happens.
11 years ago
Helpful?
Q: Where can I download the installation instructions that were not included with the product?
15 years ago
2 Answers
A: Possibly through MASCO Canada who's website will link you to: http://www.peerlessfaucet.com/customer-support/index.html
13 years ago
Helpful?
Q: Can you hook up a dishwasher to this faucet?
16 years ago
2 Answers
A: no this cannot be used to hook up to a protable dishwasher...I did it after being told by the company it would viold warranty...the part that the adapter screws on is plastic threads..they didn't hold and blew the hose off...so I then glued the dishwasher adapter in...then as the hot water comes into the tap nozzle it soften the plastic insert and nozzle flies apart and you have water everywhere....after my own personal test...very good tap....no good for dishwasher
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Canadian Tire Privacy Charter
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Targeting Cookies
Allow
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Performance Cookies
Allow
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, the aggregated data will not include your visit.
Functional Cookies
Allow
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.