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Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Left
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Composite_or_Mixed
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Left
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Left
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Right
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Left
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Front_Three_Fourths_Angled_Left
Tineco Pure One S11 EX Cordless Multi-Surface Smart Stick Vacuum incl 2 Batteries For Total Run Time of 80 Minutes Bottom_Plunge
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Quebec residents: For information on maintenance and repair click here.

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Product Details

The Tineco Pure One S11 EX cordless multi-surface smart stick vacuum offers powerful cleaning with ultimate convenience. The lightweight stick vacuum comes with 2 batteries for a total run time of 80 minutes, providing extended cleaning power and the ability to tackle multiple surfaces in your home without interruption. Its cordless, stick design allows you to easily reach under furniture and other tight areas. The smart sensor technology automatically adjusts suction power when moving between different surfaces for optimized cleaning results on hard floors and carpets. With its long-lasting battery life and smart sensor technology, the Tineco Pure One S11 EX delivers thorough, hassle-free cleaning for all your home's surfaces.

  • Smart, Powerful Cleaning for the Whole Home - The Tineco s11 Pure One Smart Cordless Stick Vacuum is equipped with a 450W motor that drives up to 130W of powerful suction on all floor types

  • Smarter = Cleaner - iLoop™ Smart Sensor Technology takes the guesswork out of cleaning by detecting dirt, dust, and other debris on your floors. Suction automatically adjusts to your mess

  • Cleaning comes to life on the smart iLoop™ display. The ring on the LED screen changes from red to blue when the floor is clean

  • Comes with 2 batteries each with a run time of up to 40 minutes with a total run time of 80 minutes, thanks to battery optimization from iLoop™ Smart Sensor Technology

  • Easily converts into a lightweight handvac to clean above floor surfaces, upholstery, auto interiors, and more

  • 4 stage F=fully sealed HEPA filtration filters up to 99.7% of all allergens, releasing cleaner air into your home as you vacuum

  • Vacuum for short bursts with trigger mode or use the trigger lock for continuous power to vacuum larger areas

  • The Multi-tasker brush features 5 LED lights to illuminate your cleaning path in dimly lit areas

  • The included Mini Power Brush grabs dirt and debris from upholstery, auto interiors, stairs, and more. PURE ONE S11 EX also includes a Crevice Tool, 2-in-1 Dusting Brush, Hair Cleaning Tool, 2 Filters, a Filter Cleaning Tool for additional cleaning power, and 2 Detachable Batteries for additional cleaning time. Also a Wall Mounted Dock, and Charging Adpater

Part Number VS112400CA
Vacuum Type Stick Vacuum
Floor Surface All Floor Types, Area Rug, Carpet, Hard Floor, Tile
Accessories List Floor Brush, 2-in-1 Dusting and Crevice Tool, Crevice Tool, Upholstery Tool, Wall Mount Storage Hook
Advanced Features HEPA Filter, Light Sensor, Reuseable Filter, Vacuum Bagless
Battery Technology Lithium-Ion
Battery Voltage 22 V
Battery Max Run Time (min) 80 min
Wand Material Plastic
Assembled Height (in) 43.58 in
Assembled Length (in) 10 3/8 in
Assembled Width (in) 8.70 in
Assembled Weight (lb) 5.7 lb
Package Height (in) 5.98 in
Package Width (in) 11.81 in
Package Depth (in) 29.45 in
Package Weight (lb) 5.73 lb
Warranty:
  • This product carries a 2 year repair only warranty redeemable at any Canadian Tire store.
Online Ordering
  • Pick Up is free at most stores (some stores require a minimum order value before tax)
  • Shipping fee is based on size and weight of products and distance from address to store
  • Same-Day Delivery costs $9.99 per order
  • Online Ordering Information
Returns
  • Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
  • Some products are non-refundable and non-exchangeable
  • The return policy outlined above may not apply to the product you are currently viewing. For complete details and eligibility, please refer to our Return Policy for exceptions.

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Ratings
Vacuum TypeStick VacuumStick VacuumStick VacuumStick VacuumStick Vacuum
Floor SurfaceAll Floor Types, Area Rug, Carpet, Hard Floor, TileArea Rug, Carpet, Hard Floor, TileArea Rug, Carpet, Hard Floor, TileArea Rug, Carpet, Hard Floor, TileArea Rug, Carpet, Hard Floor, Tile
Accessories ListFloor Brush, 2-in-1 Dusting and Crevice Tool, Crevice Tool, Upholstery Tool, Wall Mount Storage Hook2-in-1 Pet Dusting Brush, Crevice Tool, Wall Mount Storage Hook2-in-1 Pet Dusting Brush, Crevice Tool2-in-1 Dusting and Crevice Tool, Crevice ToolFloor Brush, HEPA Cartridge Filter, Crevice Tool, Dusting Brush

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Reviews

Rating Snapshot

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66 reviews with 5 stars.
25 reviews with 4 stars.
7 reviews with 3 stars.
5 reviews with 2 stars.
7 reviews with 1 star.

Overall Rating

4.3
26 out of 36 (72%) reviewers recommend this product

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1 to 5 of 110 Reviews.
1 – 5 of 110 Reviews

Poor longevity, and so-so support

2 months ago
I bought this vacuum and like many others who reported the motor dying, it happened to me. The warranty had just expired. I contacted support and they said they were unable to help. I provided a video and they said they never received it. At least it lasted 2 years. But you would think spending so much money on a product that it would last longer. I give it two stars because of poor longevity and unsatisfactory support response. Don't tell me you didn't get the video when I know it was sent. I do NOT recommend buying Tineco.

No, I do not recommend this product.

  • Review video 1
Helpful?
Response from Tineco support:
2 months ago
Tineco support
Dear Stan F,

Thank you for acknowledging that the vacuum lasted for 2 years, though we are truly sorry to hear that your overall experience ended in frustration. We sincerely apologize for the inconvenience caused by the motor issue and the unsatisfactory interaction with our support team. We take your feedback very seriously and are committed to using it to continuously improve our products and customer service.

Based on your description, the motor failed shortly after the warranty expired, and there was a miscommunication regarding the video evidence you provided to our support team. We understand how disappointing it is when a significant investment doesn’t offer the longevity expected, and we regret the poor handling of your support case.

Your vacuum comes with a 2-year warranty service. While we understand the warranty period has recently passed, we still want to do our best to assist you.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Please mention this review when you contact us so we can find a positive solution for you.

Sincerely,
Tineco Customer Service Team

2 1/2 years later the motor dies

5 months ago
Didn't want central vac in the new home, decided try out this new way of vacuuming. $500 tax in. A chat with their customer service live chat, they opened a file to be reviewed a week ago. Looks like all im getting is a discount for another. Not happy at all especially with the care we took of it, cleaning filters with shop-vac every 3rd use. Probably used this unit once a week at most, no pets 80% hardwood. Very disappointed knowing at they end of 3yrs i will have given Tineco close to $1,000 and still have only one vacuum if i use their upgrade rebate. I wish its worth the money, but almost 40% of the reviews are not 5 star now.
Helpful?
Response from Tineco support:
5 months ago
Tineco support
Dear Alan,

We are deeply sorry to hear about your disappointment with our product and the service you have received. We understand that your experience has not met your expectations, and we sincerely apologize for this. Please be assured that we take your feedback very seriously and will use it to improve our products and services.

Based on your description, it seems that the main issues are related to the overall value of the product, the frequency of filter cleaning, and the customer service experience regarding your concerns. We understand the importance of feeling confident in your purchase and the need for a reliable vacuum.

For optimal performance, we recommend charging the battery after each use and cleaning the filter as needed. This will help maintain the best suction and extend the life of your vacuum. Although you’ve mentioned cleaning the filters every third use, it’s essential to ensure that the vacuum is maintained correctly for the best results.

We would like to assist you further and ensure that your concerns are addressed. Please know that we offer a two-year warranty on our products, and our customer service team is always ready to help. You can reach out to us at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are committed to resolving your issues and improving your experience with our brand.

Thank you for your understanding, and we hope to have the opportunity to restore your confidence in our brand.

Best regards,
Tineco Customer Service Team

Don’t buy

a year ago
I have had this vacuum for a couple of years now. Do not buy it unless you have only flooring and not an ounce of carpet. Also, don’t buy it if you walk outside in winter and MIGHT bring in gravel. I vacuum at least three times a week with two pets and two kids. It does not take hair off of carpet well or furniture. Trying to vacuum in winter with gravel, it picks it up in the power head (sometimes) and then shoots it on the floor. Or it will not pick up the mini rocks and when you go over it, it will grind it into the floor and scratch it. This is honestly such a bad vacuum, I would not recommend it. The only reason I gave it 2 stars is because it does an okay job picking up hair on vinyl plank. That’s the only pro. It has two batteries which is convenient. It normally takes me both batteries to vacuum the whole house (3700 square feet). In the end, I would not recommend.

No, I do not recommend this product.

Helpful?
Response from Tineco support:
a year ago
Tineco support
We apologize for your disappointing experience with our product. We value your feedback and are committed to using it to improve our products and services.

Based on your description, it seems that you encountered issues with the vacuum’s performance on carpets, its ability to pick up hair from carpets and furniture, and its handling of gravel during winter. We understand these issues can be frustrating and we apologize for the inconvenience caused.

For optimal performance, we recommend that you charge the battery after each use and clean the filter as needed. Doing this will give you the most suction and longest use time.

We’d love to assist you further. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). We are here to help and will do our best to resolve your issue.

Thank you for taking the time to share your feedback, and we hope to have the opportunity to improve your experience with our brand.

Tineco pure one s11

a year ago
Amazing suction! I use it everyday for about 5 minutes to clean up Husky fur and crumbs. Not too heavy to use
Helpful?

Parts no available

a year ago
I lost the filter holder (don't know how) and it's sold out. So I can't use my vacuum anymore. I actually loved it, but now I can't use it.

No, I do not recommend this product.

Helpful?
Response from Tineco support:
a year ago
Tineco support
Dear Valued Customer,

Thank you for taking the time to share your feedback with us. We are delighted to hear that you actually loved our vacuum. However, we are truly sorry to hear about the issue you have encountered with the filter holder. We take your feedback very seriously and will use it to continuously improve our products and services.

Based on your description, it seems that you lost the filter holder and it is currently sold out, which has rendered your vacuum unusable. We understand how frustrating this can be and apologize for any inconvenience this has caused you.

We’d love to assist you further and resolve this issue as quickly as possible. Please reach out to our customer service at support@tineco.com, via chat on our website, or by phone at 1-855-292-8864 (Mon-Fri: 8 AM - 8 PM CST). Alternatively, please provide us with your contact information so we can reach out to you directly.

Thank you again for your understanding and support. We are committed to providing high-quality products and services to all our customers and hope to resolve your issue as soon as possible.

Best regards,
Tineco Customer Service Team
1 – 5 of 110 Reviews

Questions

1 - 5 of 5 Questions

Q: Can the battery be charged with adapter, at a receptacle away from docking station?

2 years ago
5 Answers
  • A: No. Battery requires the dock to charge. Of note...you do get two batteries...to have one on charge while your using the other. Doesn't help if you take the device away from premises with dock/charger.
    2 years ago
    Helpful?

Q: Does the power head swivel?

2 years ago
4 Answers
  • A: Hi Jan Mac - Great question! Yes, the brush head on Pure One S11 EX can swivel side to side for easy maneuverability.
    2 years ago
    Helpful?

Q: why do you need to mount the docking station

2 years ago
3 Answers
  • A: Hi Linda - You absolutely don't have to mount the charging dock. The product can charge in the charging dock off the wall- it's included for your convenience if you want to install it.
    2 years ago
    Helpful?

Q: Est ce qu'il aspire beaucoup

2 years ago
Translate with Google
2 Answers
  • A: Salut Diane – Pure One S11 EX a beaucoup de puissance d’ aspiration pour être efficace sur les sols durs, les tapis et les moquettes. Un moteur de 450W et une puissance d’ aspiration de 130W est amplement suffisant pour la plupart des travaux de nettoyage. Ses capteurs intelligents ajustent la puissance d’ aspiration en fonction de ce qui est nécessaire afin que vous utilisiez toujours la quantité exacte d’ aspiration pour nettoyer votre emplacement.
    2 years ago
    Helpful?
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Q: has anyone had issues connecting to the vacuum to the app?

2 years ago
1 Answer
  • A: Hi June - we're sorry to hear that you've had troubles connecting to the app with your S11 EX. If you would like assistance connecting to the app via Wi-Fi for comprehensive cleaning reports, filter status reminders and more, please contact our customer service. They can be reached via email or chat function through our website or call us Mon-Fri: 8 AM - 8 PM at: 1-855-292-8864 Thank you for being a valued Tineco customer.
    2 years ago
    Helpful?

4 Stars And Above