Oster Texture Select Master Series 3-Speed Blender, Nickel, 800W

Merci d'avoir contacté Oster®. Nous sommes désolés d'apprendre que le mélangeur dégage une odeur de brûlé suivie d'une fumée. Ce n'est certainement pas l'expérience que nous souhaitons vous faire vivre. Ne vous inquiétez pas, nous sommes là pour vous aider. Votre mélangeur Oster® Texture Select Master Series 3-Speed bénéficie d'une garantie de satisfaction de 3 ans. Veuillez cesser de l'utiliser et nous contacter directement pour vous aider à trouver la meilleure solution. Nous attendons de vos nouvelles. Nous vous souhaitons une bonne journée!

Thank you for reaching out to Oster®. We are sorry to hear that the blades of your blender stand too high and a lot of food get trapped underneath and the last time you used the blender, it got overheated and started to smoke. Please know that we appreciate a feedback like this as it serves an important role in improving our products. We want to make sure that we provide quality products that have great value, stylish and will suit your needs. As we are looking for ways to better our product and service, we always ensure that consumers' feedback and concerns are shared with the concerned department.

Your Oster® Texture Select Master Series 3-Speed Blender has a 3-year satisfaction guarantee. Please discontinue using the blender and contact us directly to help you get the best resolution. We look forward to hearing from you. Have a good day!

Thank you for reaching out to Oster. We are sorry to hear that your blender doesn't blend. This is certainly not the experience we want you to have. No worries, we are here to help. If your blender is not working properly, it might be because the unit is not getting enough power from the wall outlet where it is currently plugged in or the wall outlet itself is a non working outlet. To remedy this issue, check if there is no physical damage on its cord and if there's none, try unplugging the blender. Let the unit rest for 3-5 minutes. Afterwards, plug it into a different wall outlet. Do not use it with any extension cords, power strips and power converters or inverters as it may affect the blender's performance. Also, make sure that all parts and accessories are properly inserted. Otherwise, it might cause the product not to work properly. Also, please check some blending tips below. Tip 1: How To Make A Smoothie For smoothies load your blender from liquids to solids. Star with your liquid of yogurt - be sure you have enough to cover the blades. Then add fresh fruits or veggies cut in 3/4 to 1 inch pieces. And, lastly add frozen fruit or ice. Tip 2: How To Make A Smoother Smoothie If you're using a lot of hard fruits and veggies or, a lot of greens in your smoothie, be sure that you pre-blend them with your liquids first - then add in your other frozen ingredients and blend again. Tip 3: High and Low Setting The Low speed is ideal for pureeing, pulse chopping, mixing, whipping, creaming. Use the higher setting for more powerful jobs to Blend and Liquefy, Crush Ice, Make Smoothies, Pulse and Chop, Grind, or Shred. Your Oster® Master Series Blender has a 3-year limited warranty. If this doesn't resolve your issue, we'd like to kindly request that you contact us directly in order to help you get to the best resolution. Have a good day!