Greenworks 24V Lithium Ion Replacement Battery

Hello Mike - Thank you for your feedback! We do apologize for the existing wait times. With the spring season here, so is our busiest season. Our Customer Care team is doing our best to operate under existing COVID guidelines as well. Rest assured, someone will be in contact with you soon. Your continued patience is greatly appreciated by our team. In the meantime, the overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life.

Hello Marpa - Thank you for taking the time to review this product. We are very sorry to hear about this experience! Our team would be happy to assist you with this issue and answer any questions/concerns you may have. Please visit our website and send us an email using the customer contact form located on our website or give us a call at 1-888-909-6757 (1-888-90WORKS).

Hello farmer lady, Thank you for your review. We are sorry to hear about the experience you have encountered with this battery. The overall battery life is dependent on many factors such as where they have been stored, charged, and handled. When the battery will not be in use, we suggest storing it indoors, in a cool dry area - away from direct sunlight. Leave the charger unplugged and the battery disconnected from the charger unless it needs charging. It is recommended to store the battery with a full charge, and if it is being stored for a period where no use is expected, to check on the charge every couple of months. If you notice the charge has dropped, we advise charging the battery back up to full before returning it to its safe storage place. Following these steps will ensure you receive the most of the battery life. If the battery has been stored with little to no charge for a long period of time, the battery will go into recovery mode, which will take 24 hrs to recharge. This helps enhance the life of the battery. Once it is fully charged, the next charge will return to standard charging. Since we are unsure what the issue is with your battery, we suggest contacting our customer support center at 1-888-909-6757 (1-888-90WORKS) or send us an email on info@greenworkstools.com and one of our representatives will be able to go through some trouble shooting options with you. If necessary, we can also discuss the warranty process and what your next step would be. We look forward to hearing from you.