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Overall Rating
4.6
18 out of 19 (95%) reviewers recommend this product
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1 to 5 of 19 Reviews
1 – 5 of 19 Reviews
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5 out of 5 stars.
Outdoor Fireplace Needing a cover
2 years ago
Hey there, I LOVE my outdoor fireplace. It completes my yard. The fall is going to be great out here in the snow! Or should I store it with a cover? Where can I get the exact cover for this model? This is the model I have
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
2 years ago
Sunjoy Product Expert
Dear customer, thank you for choosing our product. Your satisfaction of our product is a huge compliment to us. If you have any question or concern during use, please contact us at 1-877-483-6759 or canadianservice@sunjoygroup.com.
1 out of 5 stars.
Beau, mais pas résistant
5 years ago
Nous avons acheté ce foyer et après deux étés d'utilisation le fond n'a pas résisté, et ce, malgré que nous avons toujours mis la toile et vider son contenu régulièrement. La première année il était super. Nous avons réparé le fond et l'année suivante c'est la section arrière qui n'a pas résisté. Très déçue pour le prix
Salut Manon, Merci d'avoir porté cette situation à notre attention et nous sommes vraiment désolés d'entendre votre expérience avec le foyer. Mais nous l'apprécions grandement pour nous avoir informés de cette question afin de nous permettre de mieux nous améliorer en tant qu'entreprise et de fournir une meilleure qualité de nos produits à nos clients. Si vous avez d'autres questions ou préoccupations, n'hésitez pas à appeler le service à la clientèle au 1-877-483-6759. Je vous remercie.
5 out of 5 stars.
Beautiful
9 years ago
Just love it. Just a nice size to sit around by the pool
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
6 years ago
Sunjoy Product Expert
Dear Valued Customer, We really appreciate for the 5 star rating with our product. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
3 out of 5 stars.
great
10 years ago
I honestly loved the look of this, sadly after a year of wear and tear outdoors, the hinges have rusts terribly.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
6 years ago
Sunjoy Product Expert
Dear Valued Customer, We are sorry to hear about what you've experienced with regards to the product. But we greatly appreciate it for letting us know about this matter in order for us to better improve as a company and provide a better quality of our products to our customers. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-877-483-6759. Thank you.
5 out of 5 stars.
Beautiful
10 years ago
I was so pleased with the look of this. It makes the whole yard.
Yes, I recommend this product.
Helpful?
Response from Sunjoy Product Expert:
6 years ago
Sunjoy Product Expert
Dear Valued Customer, We really appreciate for the 5 star rating with our product. If you have some questions or concerns you can call us at 1-877-483-6759. Thank you!
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 23 Questions
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Most helpful answers
Q: is there a cover available for this item?
11 years ago
3 Answers
A: Dear Valued Customer, we are glad you asked! This unit doesn't have a cover. Should you have more questions or concerns, please call 1-877-483-6759. Thank you!
6 years ago
Helpful?
Q: De quelle couleur est le foyer d'extérieur For Living Bedford, autant l'acier que les pierres?
Est rosé ou gris?
A: Cher client, merci de votre demande! La couleur de l'unité est marron. Pour plus de questions et demandes de renseignements, veuillez composer le 1 877 483-6759.
Q: Disponibilité du produit
Est-ce que ce produit sera de nouveau disponible ou il est discontinué? Car c'est indiqué que plus aucun magasin ne l'offre et que l'article a été supprimé.
A: Cher client, Malheureusement, la cheminée a déjà été marquée comme article abandonné et nous ne la produisons plus. Si vous avez des questions ou des préoccupations, n'hésitez pas à appeler le service à la clientèle au 1-877-483-6759. Je vous remercie.
Q: Est-ce normal qu'après seulement un feu la peinture du panneau arrière s'est toute effritée ?
Nous pensions que le fait de payer un foyer ce prix qu'il résisterait un certain temps, donc si la peinture s'enlève dès qu'on fait un feu, la rouille commencera rapidement.
A: Cher client, nous sommes heureux que vous ayez demandé! Oui, c'est normal et c'est à cause de la chaleur. Si vous avez d'autres questions ou préoccupations, appelez le 1-877-483-6759.
A: Cher client, nous sommes heureux que vous ayez demandé! Ce foyer extérieur est destiné à une utilisation extérieure uniquement. Ne pas utiliser sur les terrasses en bois. Si vous avez d'autres questions ou préoccupations, veuillez composer le 1 877 483-6759.
Q: Site internet de la compagnie
Bonjour! J'ai acheté un foyer Bedford l'an passé et la base s'effrite. Au magasin on m'a recommandé de communiquer avec la compagnie, mais je ne trouve pas leur site internet. Pourriez-vous me le fournir SVP?
Q: Existe-il un moyen de le protéger de la rouille?
Peut-on appliquer une peinture en prévention de la rouille, et sinon, une peinture pour la couvrir?
A: Hello Sandyws, thank you for asking! This unit doesn't need approval from CSA. Because you only have to use wood logs. Should you have more questions or concerns, please call 1-877-483-6759.
6 years ago
Helpful?
Q: If there is some sort of protectant from heat, can it be place on a wood deck???
11 years ago
2 Answers
A: Dear customer, we are glad you asked! This outdoor fireplace is for outdoor use only. Do not use on wooden decks. If you have additional questions or concerns, please call 1-877-483-6759.
6 years ago
Helpful?
Q: can this product be used on a vinyl deck?
11 years ago
2 Answers
A: Dear Valued Customer, we are glad you asked! We do not recommend to use the fireplace on a vinyl deck. For more questions or inquiries, please call 1-877-483-6759.
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