HERE'S HOW IT WORKS
BENEFITS

FREQUENTLY ASKED QUESTIONS

How do I set up a delivery?

How do I set up a delivery?

Once you have selected the item(s) you would like to purchase, click on the 'Add to Cart' button.  
You can now select the 'Ship to Home' option. Ensure your postal code (for pricing) is entered correctly as well as your complete shipping address to avoid delays or cancellations.  

Orders cannot be shipped to P.O.Boxes at this time.  

Once your order is placed, your order confirmation email will provide you with further instructions regarding your delivery.  
For larger bulk items, you will be contacted by our delivery carrier to book a delivery time that fits your needs. 
How much does Ship to Home delivery cost?

How much does Ship to Home delivery cost?

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. 

Additional charges may apply for add-on services such as assembly/installation or service level (room of choice delivery or removal of packaging).

You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. 
Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process.
Items cannot be delivered to P.O.Boxes at this time. 
How will I know when my order has been shipped?

How will I know when my order has been shipped?

You will receive an email with a tracking number once your order has shipped.  

If there are several items, multiple shipments may be necessary, and you will receive multiple confirmation emails.

For larger bulk items, you will be contacted to schedule a delivery appointment within 2 business days of receiving your shipped notification.
Why is my area not eligible for delivery?

Why is my area not eligible for delivery?

Unfortunately, at this time there are select markets where Canadian Tire cannot deliver to due to excessive distance or transportation limitations. This includes certain regions/municipalities which require ferry service for delivery. We are also unable to ship products to P.O.Boxes.  

Note: large (bulk) items will only be available for delivery within 100km of the selected Canadian Tire store. 
Due to tax requirements, we are unable to ship across provincial borders at this time.

To confirm if we ship to your home address, enter your postal code information on the product page and select Estimate Shipping Fees.  
Can you ship outside of the province and country?

Can you ship outside of the province and country?

Due to tax requirements, we are unable to ship across provincial borders at this time.
At this time we do not ship outside of Canada.
Is my signature required to confirm home delivery?

Is my signature required to confirm home delivery?

Customer signature is not required for the home delivery of parcels shipping via our courier partners. The courier will leave the parcel(s) on the front porch, by the front door or in the concierge for condo buildings.

Larger, bulk items ship via bulk carriers and require an appointment for home delivery. For larger bulk items, you will be contacted by the bulk delivery service provider to schedule a delivery appointment within 2 business days of receiving your shipped notification.
What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

What’s the difference between Standard Delivery/ In-Home Delivery/ In-Home Delivery and Unpack?

Standard Delivery:  For detached or semi-detached homes, the product will be delivered as close to the house as possible. For condo, apartment and office buildings, the product will be delivered to the concierge or reception area. At time of delivery, customers can indicate a preference for first dry area, backyard, up and down 3 steps and porch delivery at no extra charge.
In-Home Delivery:  The product will be delivered to a room of the customer’s choice inside the delivery location.

In-Home Delivery and Unpack:  The product will be delivered to a room of the customer’s choice inside the delivery location. Packaging will be removed by the delivery service provider and taken off the premises. Assembly/installation of the product is not included unless that service was available and purchased during the checkout process. For all bulk item delivery service, a signature is required.
What if some of the items in my cart are not available for home delivery?

What if some of the items in my cart are not available for home delivery?

Many items not available for Ship to Home can still be purchased online for In-Store Pick-Up.
What do I do if I received the wrong item?

What do I do if I received the wrong item?

Contact Customer Support at 1-866-746-7287 or return to any Canadian Tire store.
How do I return an order I had delivered to my home?

How do I return an order I had delivered to my home?

We hope that you will be satisfied with your purchase, but if you need to return your item(s), simply take it back to any Canadian Tire Store, along with the original receipt and packing slip and we will provide you with a refund, pending your return product(s) meets the criteria for returns. See Returns Policy  for details

If you are unable to visit one of our Canadian Tire stores, please call Customer Service at 1-866-746-7287 to arrange to ship your return product(s) back to the Canadian Tire store. Shipping fees may be required to return product. Please note, if you will be shipping an order back, your refund may take longer to process.
Will my shipping fees be refunded If I return an item?

Will my shipping fees be refunded If I return an item?

Shipping fees will not be refunded if you choose to return an item.
How long will it take for me to receive a refund?

How long will it take for me to receive a refund?

If you take your item(s) back to one of our store locations, your card will be refunded right away, and should appear on your statement within 24-48 hours.  

If you selected to have your order shipped back, your refund timing will be dependant on how long the carrier takes to return the item(s) to the store. Refunds cannot be processed until the store has received the returned item(s).  
When will my order ship?

When will my order ship?

Orders typically ship within 1-2 business days.  
However, please expect delays related to the Covid-19 pandemic.
Please use your order number to check the status of your order here.
Can I make changes to or cancel my order once it has been placed?

Can I make changes to or cancel my order once it has been placed?

Once an order is placed, you cannot make changes  
To cancel your order once it has been placed, follow these steps after signing in to your account: 

1) Select Account from the top menu and go to Order History

2) Select Cancel Order to cancel the entire order or Remove to delete an individual item from your order. 
If you do not have an account, you are still able to cancel items within your order by following these steps:

1) Enter the email address used to place the order and the order number received at time of order confirmation here

2) Select Cancel to cancel individual items from your order or the entire order

If you still require assistance, please contact Customer Support at 1-866-746-7287 to speak to an agent to cancel the order.

If you cancel any items for which we have not issued a Ready for Pickup email, the pre-authorization held on your card will be removed. After a Ready for Pickup email has been issued, charges to your credit card will be reversed within 24-48 hours.
Why are some items not available for home delivery?

Why are some items not available for home delivery?

Some items available for purchase in-store or online for in-store pickup may not be eligible for home delivery due to the size or weight of the item(s) or due to the item's characteristics such as: temperature control (heat or cold sensitive products), dangerous or hazardous goods (flammable, corrosive, combustible, etc.)
How can I check the status of my online exclusive order?

How can I check the status of my online exclusive order?

Orders can be checked two ways:

1) By clicking the order status link in your order confirmation email

2) By entering the email address used to place the order and the order number received at time of order confirmation here.

If you have any other questions, please see our full list of FAQs here.