Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
The return policy outlined above may not apply to the product you are currently viewing. For complete details and eligibility, please refer to our Return Policy for exceptions.
Suitable Cons could not be generated at this time.
Reviews
Rating Snapshot
Select a row below to filter reviews.
5 starsstars
18
18 reviews with 5 stars.
4 starsstars
3
3 reviews with 4 stars.
3 starsstars
0
0 reviews with 3 stars.
2 starsstars
2
2 reviews with 2 stars.
1 starstars
2
2 reviews with 1 star.
Overall Rating
4.3
19 out of 24 (79%) reviewers recommend this product
Review this product
Select to rate the item with 1 star. This action will open submission form.
Select to rate the item with 2 stars. This action will open submission form.
Select to rate the item with 3 stars. This action will open submission form.
Select to rate the item with 4 stars. This action will open submission form.
Select to rate the item with 5 stars. This action will open submission form.
Adding a review will require a valid email for verification
Customer Images and Videos
Filter Reviews
satisfaction
purchase
setup
timer
price
heating
instructions
comfort
Rating
Locale
1 to 5 of 25 Reviews
1 – 5 of 25 Reviews
Sort by
Most Recent
1 out of 5 stars.
Beautiful unit - quit working
5 years ago
Bought this unit approximately 1-year ago from Canadian Tire, SW Marine location. Was difficult to put together as one-person, but looks sharp once built. I changed out the door pulls for crystal ones to match our decor.
The bad part. We used the unit over the winter 2019-2020 and unplugged in March (as per instructions - unplug when not in use). Now Christmas 2020m we want to use and it wont turn on! (Yes, checked plug) also changed battery in remote to make sure... no luck, checked the book and online - to no avail.. this was a very expensive unit to have only run for a couple of weeks!
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
Great Buy
7 years ago
Just purchased this fire for the basement. It took 2 hours to assemble but after taking my time everything fitted perfectly. It looks really good and works great. I did buy this in a sale and would recommend it.
Helpful?
5 out of 5 stars.
Cosy
7 years ago
I love my fireplace - it was exactly what I was looking for.
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Great product
7 years ago
Great product, nice looking good heat and very easy to assemble, easy to follow instructions
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Superbe foyer
7 years ago
Très beau foyer, très pratique avec ses tablettes intégrées pour ranger des articles divers et installer lecteur DVD, PVR, etc... La télé sur le dessus fait un bel ensemble.
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 39 Questions
Sort by
Most helpful answers
Q: How loud is the fan compared to that of a computer fan?
9 years ago
2 Answers
A: Very close to the same.
9 years ago
Helpful?
Q: Are the interior shelves, behind the glass doors, adjustable?
10 years ago
2 Answers
A: Yes, it is moveable shelves,adjustable.
10 years ago
Helpful?
Q: Is it possible to buy or order a replacement remote for the MasterFlame Model REG28RC?
3 years ago
1 Answer
A: Hello,
It's not available to buy remote separately, please contact customer service for the help.
Thank you,
3 years ago
Helpful?
Q: Bonjour, J'ai ce foyer depuis 5 ans maintenant sans avoir aucun problèmerJ'ai acheté une nouvelle maison cette année et chaque fois que je mets le foyer en action i.e. avec chaleur le breaker débarque de ma boîte de courant . POURQUOI
A: Malheureusement, nous n’avons pas de réponse précise pour vous, mais nous allons essayer de vous aider. Nous ne comprenons pas comment votre maison est branchée électriquement. Évidemment, vous dessinez trop de courant de ce disjoncteur causant le disjoncteur de se déclencher. C’est arrivé dans ma maison en utilisant un appareil de chauffage sur le même disjoncteur que mon four à micro-ondes était allumé. Lorsque les deux unités étaient en marche, le disjoncteur a donné le coup d’envoi. Y a-t-il d’autres appareils électroménagers ou de plus grandes appareils électroniques qui tirent de l’électricité de ce même disjoncteur? Je vous suggère de tester le foyer dans plusieurs sorties sur d’autres disjoncteurs pour voir si cela fonctionne correctement. S’il fonctionne branché dans une autre prise sur un autre disjoncteur, vous tirez à beaucoup de puissance pour ce disjoncteur et la prise que vous utilisiez plus tôt. Si le disjoncteur donne un coup de pied à nouveau, peut-être que le foyer a été endommagé dans le déménagement ou plus que probablement vous pourriez avoir besoin d’embaucher un électricien et avoir quelques travaux électriques mineurs terminés sur la boîte électrique principale et dans la maison. Peut-être le fractionnement de cette course électrique, en utilisant 2 disjoncteurs. J’espère que ça aidera. Si vous constatez que l’une ou l’autre de ces options ne fonctionne pas, veuillez communiquer avec le service à la clientèle au 1-833-907-1099. Bonne chance, et désolé de la frustration que cela a causé.
A: Malheureusement, d’après votre description, nous ne pouvons pas diagnostiquer le problème. S’ll vous plaît, essayez ça. Le chauffage dispose d’un dispositif de sécurité qui le fait cesser de fonctionner
une fois que la température intérieure atteint 85º (± 2°C). Pour réinitialiser le
appareil, éteignez le chauffage et déconnectez l’alimentation, laissez-le refroidir
pendant 10 minutes et branchez-vous. Si la réinitialisation ne fonctionne pas, veuillez composer le 833-907-1099 ou envoyer un courriel help@homestaramerica.com pour obtenir d’autres directives. Merci
A: Hello on this unit there will be 4 screws holding the front glass part on. There will be 2 on each side, this will allow you to remove the glass and be able to clean the inside.
7 years ago
Helpful?
Q: Does it have a fan to blow heat?
7 years ago
1 Answer
A: Hello, this unit does have a fan blower in the electric fireplace so it will blow out heat.
7 years ago
Helpful?
Q: What materials are used for shelves, drawers and side, top and back panels?
7 years ago
1 Answer
A: The material used is MDF.
7 years ago
Helpful?
Q: quel sont les dimensions de la boîte qui contient le foyer? Ça embarque dans une auto?
When you visit any website, it may store or retrieve information on your browser, mostly in the form of cookies. This information might be about you, your preferences or your device and is mostly used to make the site work as you expect it to. The information does not usually directly identify you, but it can give you a more personalized web experience. Because we respect your right to privacy, you can choose not to allow some types of cookies. Click on the different category headings to find out more and change our default settings. However, blocking some types of cookies may impact your experience of the site and the services we are able to offer.
Canadian Tire Privacy Charter
Strictly Necessary Cookies
Always Active
These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information.
Targeting Cookies
Allow
These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.
Performance Cookies
Allow
These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies, the aggregated data will not include your visit.
Functional Cookies
Allow
These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.