Greenworks 80V Cordless Chainsaw, 18-in

Hello jbeaver33. Thank you for sharing your experience. We’re glad to hear the chainsaw performs well for smaller cutting tasks, but we understand your concerns regarding battery runtime and oil leakage. The included 80V 2.0Ah battery is designed for light-duty applications, such as limbing and smaller cuts. Cutting large, dense logs (such as 18") places a high demand on the tool and will significantly reduce runtime. For this type of use, a higher capacity 80V battery (4.0Ah or larger) is recommended for improved performance and longer running time. Regarding oil leakage, electric chainsaws still require bar and chain oil for proper operation Some minor seepage after use can be normal, especially if the tank is filled to the top or the unit is stored on its side. This can sometimes be caused by pressure in the oil tank, worn seals, a clogged vent, or a defective oiler. Storing the saw upright, slightly loosening the oil cap, and inspecting or replacing worn seals can often help. However, persistent leaking is not expected and may indicate a sealing issue that should be addressed under warranty. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757.

Hello Butterpat Sneezeweed. Thank you for taking the time to detailed feedback on this product. We apologize for the frustration caused by the bar and chain oil reservoir design on your 80V 16" Chainsaw (model CS80L417). We understand how inconvenient this can be, especially for experienced users who are accustomed to more accessible, screw-cap style oil ports. The front-mounted reservoir with a flip-top cap was designed to maintain compact form and balance while meeting safety and sealing requirements. That said, we recognize that the smaller fill opening can make refilling more difficult than expected and may lead to spills, as you described. Your comparison to traditional designs is fair, and your feedback is valuable to our product engineering team as we continue to refine usability. In the meantime, using a narrow-tip funnel or oil bottle with a precision spout can help reduce spills during refilling. If you have concerns about the oil system or believe the cap or reservoir may not be functioning as intended, we encourage you to contact Greenworks Customer Success so we can assist further. They can be reached either using the online chat function, on Greenworks Tools page, accessible by clicking “Chat Now” in the bottom corner of your screen, Chat with a Live Agent or by calling 1-888-909-6757. We appreciate your long-term experience with chainsaws and thank you for sharing insights that help us improve future designs.

Hello Vincent123. We are sorry to hear about the frustration you are experiencing with your 80V 18" Chainsaw, especially given your otherwise positive experience with Greenworks tools. The issue you described where the unit shuts off after a short period even with a fully charged battery is not expected behavior. This can sometimes be related to battery performance, thermal or overload protection engaging, or a connection issue, all of which our support team can help troubleshoot. Please note that this chainsaw is backed by a manufacturer warranty, and our customer service team would be happy to review your situation and assist with troubleshooting or warranty support if applicable. We encourage you to contact Greenworks Customer Success at 1-888-909-6757 (1-888-90WORKS) or on Live chat (www.greenworkstools.com). We appreciate your feedback and the opportunity to help resolve this so you can get back to using your equipment with confidence.