Greenworks Pro Replacement 60V Max 5.0Ah Lithium-ion Extended Run Rechargeable Battery

Hello JimmyJohn. Thank you for your feedback. We understand how disappointing this experience was, especially when the product listing indicated compatibility across the 60V platform. While the 8.0Ah 60V battery does work with many Greenworks 60V tools, certain snow blower models are not compatible due to physical design and clearance requirements. This limitation is noted on the snow blower product pages, but we agree it would be helpful if this information were also clearly stated on the battery description itself. We appreciate you bringing this to our attention. For resolution, please note that new and unused products may be returned in accordance with Greenworks return policy (https://www.greenworkstools.com/pages/return-policy). If you need assistance confirming compatibility or selecting the correct battery for your snow blower model, our Customer Success team is available to help at 1-888-909-6757 or via live chat at www.greenworkstools.com. We value your input, as it helps us improve clarity and prevents similar frustrations for other customers.

Hello treetracker. We are sorry to hear about the frustrating experience you have had and the difficulties you encountered connecting with our customer service team. We understand how upsetting this must have been. We are committed to ensuring our support is available to our customers. A Greenworks team member will be in contact with you, please be sure to check your junk and spam folder as emails from our team sometimes end up there. Thank you for giving us the chance to address this matter.