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J'ai acheté ce produit il y a 3 ans et demi. j'ai un code d'erreur F0 qui perdure. En boni pas de support de réparation ni de Canadian Tire, ni de Garrison qui d'ailleurs n'existe peut-être pas ou plus, ni de réparateurs indépendants...vraiment un mauvais produit à acheter.
PS: J'ai un déshumidificateur de 20 ans qui fonctionne encore super bien...ça laisse des doutes sur la qualité de fabrication des nouveaux produits. Le consommer jeter serait-il rendu au déshumidificateurs?
The controls and operating manual are confusing, but the dehumidifier works very well once you get the settings right. It pulls lots of moisture from the air in a reasonable amount of time.
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Q: Pourquoi le reservoir (le bac) est resté sec (sans une goutte d'eau) apres 5 jours ?
Je l'ai connecté depuis environ 5 jours sans arret; cependant pas une goutte d'eau dans le bac. Je l'ai changé de place (du sous sol au premier etage; aucun resultat , pas une goutte d'eau. Qu'en pensez-vous?
A: No it does not. I purchased one two weeks ago. The expert answer is incorrect.
10 years ago
Helpful?
Q: can you remove the top to clean the fan?
a year ago
1 Answer
A: It is not recommended to open up the plastic housing to clean the unit. However, if you do, ensure that power cable is unplugged from wall outlet. Additionally, an air compressor can also be used to clean any dust off the fan blades.
Sunrise Tradex Team.
a year ago
Helpful?
Q: Is this model suppose to give out warm air. It’s giving out warm air please let me know
6 years ago
1 Answer
A: Hello,
It depends on the temperature in the room the dehumidifier is in. Unlike an air conditioner, a dehumidifier will not change the temperature of the air coming into it. If the room is hot, the air may feel warm. If you feel like the unit is malfunctioning do not hesitate to call our service centre at 1-866-680-4733
Thanks.
6 years ago
Helpful?
Q: Getting an F0 code. From my research it seems to be a filter cleaning code, but the 2 side filters are clean.
8 years ago
1 Answer
A: F0 is normally related to a refrigerant issue. Please communicate with 1-866-680-4733 to speak with one of our reps who will better guide you with the steps to follow.
Thank you.
8 years ago
Helpful?
Q: Why is there Ice forming around the fins?
My unit is only about a year old and noticed that there's ice forming around the fins starting from bottom up?
9 years ago
1 Answer
A: Chances are that if the unit is icing up it is due to either the coils being jammed with dirt/dust/debris, otherwise there might be a leak somewhere in the lineset. Your best bet is to contact customer service for the steps to follow. Thank you.
9 years ago
Helpful?
Q: Que veut dire le code d'erreur F0? Il n'est pas mentionné dans le manuel.
A: F0 indique généralement qu'il ya un problème avec le niveau de fluide frigorigène de l'unité. Il est recommandé d'obtenir le niveau de réfrigérant vérifié par un spécialiste. Ces types de problèmes sont généralement couverts par la garantie du produit.
Q: We lost our manual. What is the cleaning procedure for this unit. Clean the water collection bucket and the filter ? Anything else ? Frequency?
9 years ago
1 Answer
A: Water bucket and filter are about the only thing you should be cleaning for the first couple years. If you contact me via email (kevin@gree.ca) I will be able to provide you with a PDF. version of the user's manual.
Thank you.
9 years ago
Helpful?
Q: What does FO mean when it shows up in the display. Unit runs, but is not collecting water.
I thought it was filter, but pulled the grill off and everything behind the cage looks clean.
9 years ago
1 Answer
A: FO typically indicates that there is an issue with the unit's refrigerant level. It is recommended to get the refrigerant level checked out by a specialist. keep in mind these types of issues are covered by the product's warranty.
9 years ago
Helpful?
Q: Flotteur pour détecter le niveau d'eau : styrofoam?
Doit-on enlever le mcx de styrofoam attaché sur le plastique noir?
Je ne trouve pas l'info dans le manuel...
A: La réponse est non. Le client ne doit pas enlever le morceau de styroform car cela permet au commutateur de se lever et déclencher le '' réservoir plein '' signal.Si le styrofoam est enlevé, l'interrupteur ne va pas augmenter et l'eau sera sûrement trop-plein du réservoir.
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