CANADA'S STORE Made for Life in Canada

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Customer Support

We're here to help!

Online Ordering

Learn how to create and easily get your order with our online ordering options here.

Returns & Exchanges

Learn How and Where you can Return & Exchange goods

Order Status

Quickly check on the progress of your order - no sign-in required!

Marketing and Promotions

Bonus/Promo Cards, Eflyer Weekly Specials, and Mobile App


Returns and Exchanges, Privacy Policy, and Terms and Conditions


Product Availability, Store Inventory, Product Warranties & Recalls, and more!

Triangle Support

Triangle Rewards programs including Canadian Tire Money, Mastercard and more

Gift Registry FAQs

Have a question about our gift registry? Find the answers you need here.

Contact Us

If you still need further assistance, please get in touch!

Most Frequently Asked Questions


What is Canadian Tire's Price consistency policy?

Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region. 

How do I merge a Triangle Rewards® card?

On and Sign in using your Triangle ID credentials Go to the “My Account” tab and locate the “Add a card” section Here, you will be able to add a card to your profile and start collecting electronic Canadian Tire Money® instantly! If you’re still having issues merging a Triangle Rewards card to your account, please Contact Us! 

How much does Ship to Home delivery cost?

The shipping and handling fee is based on an item’s size, total order weight, delivery type, as well as your location and delivery distance. 
You can view the estimated shipping charges on the item's product detail by entering your postal code. The estimator will calculate an estimated shipping and handling fee for the item currently displayed. 
Final shipping fees will be determined based on the total contents of your cart and are displayed during the checkout process. 
Items cannot be delivered to all P.O.Boxes at this time. Please enter your postal code into the Estimated Shipping Fee section of the website to confirm if your address is eligible for Ship to Home. 

Are products sold by Canadian Tire are backed by warranties?

We stand behind the products we sell. Details on warranties can be found on all product detail pages. If you need to make a claim on the manufacturer's warranty, please contact your local Canadian Tire store. If a product is defective, the manufacturer's warranty applies. If none is specified, we offer a one-year warranty on most products. 

How long will my order be held in-store? Can my order’s pick up date be extended?

Your order will be held at your selected store location for a minimum of 3 days, up to a maximum of 15 days. Hold times vary by store. The number of days your order will be held is indicated on your Ready for Pick Up email. Should your items not be picked up within this time period, they will be cancelled and no longer available for pick up, at which point the charges to your method(s) of payment will be reversed. 
  If you cannot pickup your order by the expected pick up date, please call the store directly to arrange for an extended pick up date.