Nespresso Vertuo Up, Black

[This review was collected as part of a promotion.] The new Nespresso machine has made our coffee life better! It’s much quieter and more user friendly with the app and barista option.

[This review was collected as part of a promotion.] I replaced my previous Vertuo machine with this new Vertuo Up. It has made a world of difference. With a newborn I needed something easy to open and shut one handed and this was just the fix I needed!

It’s cute and makes a good cup of coffee. However, the technical design is terrible. Coffee leaks into the pod tank after the pod is released with every cup of coffee. It makes a mess and is not sanitary - mildew grows quickly in the tray. Stay away from this if you want a clean machine and counter.

I purchased a Nespresso Vertuo Up expecting a product that consistently works. Instead, I’ve now been through two separate units with the identical issue: water leaves the tank but dumps into the interior of the machine rather than out of the front spout. No coffee is produced. The lever locks fully, the pod is seated correctly, and there are no error lights — the machine simply fails to do the one thing it’s designed to do. After troubleshooting the first unit extensively — priming attempts, reseating the water tank, verifying the lock mechanism — I returned it and received a replacement. The second unit has the exact same issue out of the box. Two machines with the same failure points to a design or manufacturing issue, not user error. I had multiple other people try both machines and no one could fix it. For a machine at this price point, this is unacceptable. I’m disappointed that Nespresso launched a new product with what appears to be an unresolved water routing problem, and I’d encourage anyone considering the Vertuo Up to wait until these issues are addressed. I’ve been a Nespresso customer in the past and genuinely want to continue being one, but I can’t recommend this machine in its current state.

[This review was collected as part of a promotion.] This is my second Nespresso machine. I love it! I highly recommend Nespresso and a few relatives have bought them too!