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Bought three, all leak where the supply hose attaches to the reel on the end. No company support, no parts available.
No, I do not recommend this product.
Helpful?
3 out of 5 stars.
Not the brand you see in the images?
7 years ago
Just want to put it out there...
Purchased this online and pickup. From the images, I thought it was a Liberty Garden brand hose reel. When I picked it up, the customers service that brought out the product gave me a Garant hose reel. I guess it looks similar, since its the same design and colour, but the decorative design along the side is different, and on top, it says AMES instead of Liberty, like in the picture.
Helpful?
5 out of 5 stars.
Best hose reel
7 years ago
I've had this hose reel for a couple of years. Winding up the hose is smooth, no kinking, and it lasts. I have used several different styles of plastic hose reels in the past. They were a total waste of money. They broke or got stuck. This hose reel works really well after two years and I'm sure it will be around for many more.
Yes, I recommend this product.
Helpful?
1 out of 5 stars.
You would expect it to last!
7 years ago
For this kind of money, even on sale, you would expect it to last. Very disappointed that after 2 years, I am already looking for a replacement. Connector to hose broken, leakage. Disappointing!
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Q: Source of replacement parts?
I contacted Garant but they are not the manufacturer of this hose reel and they cannot provide replacement parts. They informed me I need to go back to Canadian Tire.
Where can we order replacement parts for this hose reel?
10 years ago
3 Answers
A: I have purchased this item recently and it is made by Liberty Garden Products; Product #704. You can find replacement parts on their website but they are based in the US so you will probably have to call them to arrange replacement parts to Canada. If you are just replacing the gasket/O-rings to solve as leak, Canadian Tire carries these. It is also suggested in the assembly instructions to use Teflon tape on all hose connections for a better seal.
5 years ago
Helpful?
Q: Is it normal that it has some clinging sound when turning the reel?
When I turn the reel to reel in the hose, it makes some clinging sound as if there's some metal pieces trapped inside the tubes of the reel.
I returned it once due to leaking connector and the 2nd one also has the same clinging sound.
14 years ago
2 Answers
A: No
12 years ago
Helpful?
Q: What are the dimensions of this product. How far does it extend from the wall?
7 years ago
1 Answer
A: This unit sticks off the wall approx. 22.75”
Anonymous7 years ago
Helpful?
Q: Can the crank be interchanged to the left or is it strictly a right hand crank?
8 years ago
1 Answer
A: The handle can be used on either side (left or right).
8 years ago
Helpful?
Q: Where can I get replacement parts for this hose reel?
I contacted Phoenix Innovation, but they are no longer the supplier of this reel and do not have parts. There is a new supplier.
10 years ago
1 Answer
A: For questions, you can call 1-800-463-7040. Parts can only be ordered from the supplier's website <www.garant.com>. If you have any problems ordering the parts, you can call the number above and they will walk you through the process.
10 years ago
Helpful?
Q: can we get a new gasket set for 59-3467-4
11 years ago
1 Answer
A: For questions, you can call 1-800-463-7040. Parts can only be ordered from the supplier's website <www.garant.com>. If you have any problems ordering the parts, you can call the number above and they will walk you through the process.
10 years ago
Helpful?
Q: can you buy replacement parts locally
11 years ago
1 Answer
A: For questions, you can call 1-800-463-7040. Parts can only be ordered from the supplier's website <www.garant.com>. If you have any problems ordering the parts, you can call the number above and they will walk you through the process.
10 years ago
Helpful?
Q: Can replacement parts be purchased for this item
Brass connector (part #6) developed crack & is leaking - can I purchase part??
11 years ago
1 Answer
A: For questions, you can call 1-800-463-7040. Parts can only be ordered from the supplier's website <www.garant.com>. If you have any problems ordering the parts, you can call the number above and they will walk you through the process.
10 years ago
Helpful?
Q: Ou trouver des pièces?
deuxieme fois que je dois remplacer le raccord de laiton permettant de tourner le dévidoir. Ou peut-on trouver cette pièce?
Q: Can I get replacement leader hose withought returning the whole unit? Mine leaked from day one.
15 years ago
1 Answer
A: For questions, you can call 1-800-463-7040. Parts can only be ordered from the supplier's website <www.garant.com>. If you have any problems ordering the parts, you can call the number above and they will walk you through the process.
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