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3 out of 27 (11%) reviewers recommend this product
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1 to 5 of 40 Reviews
1 – 5 of 40 Reviews
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1 out of 5 stars.
Horrible Table!!
5 years ago
I bought this table 3 years ago and like many of the comments it crumbled after a year of use. Since there was only a 1 year warranty we were out the money.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Very poor quality
5 years ago
Bought it a year back and the top is already peeling off. Was a good unit but for the price, not a good quality - very disappointed!
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Poor quality!
5 years ago
This lasted one summer season, we stored it indoors for the winter and when we pulled it for the next summer, the top was crumbled to bits. It looks terrible! It’s a ridiculous price to spend for something that just falls apart. Do not waste your money!!
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Terrible quality
5 years ago
Loved the look of this fire table. Tried to use it this summer after purchasing last and when we took the cover off it has completely crumbled. Expensive for such poor quality.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. Please contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
5 out of 5 stars.
Très satisfaite
6 years ago
Très beau produit, fonctionne très bien et donne une super belle ambiance. J’adore
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1 - 10 of 15 Questions
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Most helpful answers
Q: Does this product disassemble in any way to make storage indoors easier? My patio is a rooftop so it is narrow stairs to bring down and up each season.
6 years ago
2 Answers
A: Hi there! This unit cannot be broke down, and attempting to do so will damage it. We hope this helps!
6 years ago
Helpful?
Q: Canadian Tire, I'm interested in buying this product but looking at the reviews I'm concerned about the quality issues I see. Can you confirm, the fire tables you now sell have been redesigned and the table no longer crumbles apart prematurely?
6 years ago
1 Answer
A: Hi there, thanks for reaching out. Please know this unit must be stored indoors during harsh weather conditions. Care instructions are also included in the manual for this unit. For more information please feel free to give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: Obviously a 20 pound tank would not fit under the table, but a 5 pound or 11 pound tank would. Are the hose fittings compatible for these smaller tanks? I have a small deck and don't want to store the tank visibly or have the hose visible.
6 years ago
1 Answer
A: Hi Andrea, thanks for reaching out. The fire table is not designed to have a propane stored underneath it. We provide a 10' regulator hose with the unit to keep the propane tank at the required minimum distance of 5 feet. To learn more, please feel free to give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: I’d like to put a sealer on the top as I’ve seen many pictures of this table crumbling apart. Like it so far but would appreciate a sealer recomendation.
6 years ago
1 Answer
A: Hi there, thanks for reaching out. When looking for a sealer, you would want to use a non-flammable, fiberglass friendly sealer. To learn more, please feel free to give us a call at 1.866.771.2663 M-F from 8 am – 4:30 pm PT or you can email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: in the additional information section under the specifications, it mentions this unit, the Windermere is not convertible to natural gas yet in the questions section it talks about a 50k conversion kit allowing it to be converted, which is correct please??
6 years ago
1 Answer
A: Hi there! This unit does not arrive equipped for use with natural gas. It must first be converted with the use of a 50k kit and a licensed professional is recommended for installation. For this reason, we state that it is not natural gas compatible, as the kit is a separate purchase. To learn more, please give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope this helps!
6 years ago
Helpful?
Q: As the firetable is so heavy how is it possible to bring the unit indoors. Heavy even to move inside gazebo especially for a woman! “Must be stored inside for Canadian winters” should be indicated directly on the outside of the box in bold.
7 years ago
1 Answer
A: Hi there! The task of bringing the unit indoors is definitely a team effort. Please do not attempt to do so alone. If you have any questions, give us a call at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. Have a great day!
7 years ago
Helpful?
Q: Does the propane tank fit under the table?
7 years ago
1 Answer
A: Hi there! The tank connects 5-10 feet away, giving you easy access to the valve as needed. We hope this helps!
7 years ago
Helpful?
Q: Can it be converted to natural gas?
7 years ago
1 Answer
A: I converted mine to natural gas, Did some research and drilled out the hole. Never tried it with propane, so cannot compare heat or flame output.
7 years ago
Helpful?
Q: What is the top made of?
I would like to paint it....... what type of paint is used?
7 years ago
1 Answer
A: Thanks for reaching out! The top is made of Envirostone, which is a heat resistant inorganic material, for outdoor use. You will need to use a heat resistant paint for best results. If you have any other questions, please contact us directly at 1.866.771.2663 M-F from 8 am - 4:30 pm PDT, or you can always email us at Happy2Help@Bondmfg.com. We hope this helps!
7 years ago
Helpful?
Q: We don’t have the receipt but would like a refund or replacement. How do we go about this?
We bought this table 2 years ago and every spring when we take it out of storage the top is more and more disintegrated. Love the table but it’s poor quality, especially since we cover it after every use and store it for winter.
7 years ago
1 Answer
A: We're terribly sorry to hear how your unit has worn. Please contact us directly to discuss your options. We're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PDT, or you can always email us at Happy2Help@Bondmfg.com. We hope to hear from you soon!
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