HERE'S HOW IT WORKS

BUYING PRODUCTS AT CANADIANTIRE.CA MEANS YOU

Buy before noon,

available for pick up by 4 pm

Buy between noon and 4 pm,

available for pick up by 8 pm

Buy after 4 pm,

available for pick up by noon next day

FREQUENTLY ASKED QUESTIONS

How do I make a purchase to pick up in store?

How do I make a purchase to pick up in store?

Simply go online to canadiantire.ca and begin to shop for your desired items, select the items you’d like to order and “add” them to your cart, select in store pick up in your options, then check out, and you’ll be given further information involving pick up times.
I just placed an order. When can I pick it up?

I just placed an order. When can I pick it up?

You will be notified by email as soon as your order is ready for pickup, usually within a few hours. Please do not go the store to pick up your order until you receive this notification.
Can I pay for my order when I pick it up instead of paying online?

Can I pay for my order when I pick it up instead of paying online?

All online transactions require you to pay online.
What do I bring into the store when I go to pick up my order?

What do I bring into the store when I go to pick up my order?

Please bring a printed copy of your Ready for Pickup email to the store or show your email and barcode on your smartphone. The store may require you to present a photo ID.
How quickly are orders processed and ready for pick up?

How quickly are orders processed and ready for pick up?

If products are in stock, your order will be processed based on the times below . Upon completion of order processing, you will be notified via email that it is ready for pickup.
                  Orders placed before 8am - Estimated pickup time: 12pm

                  Orders placed before 12pm - Estimated pickup time: 4pm

                  Orders placed before 4pm - Estimated pickup time: 8pm

                 Orders placed after 4pm - Estimated pickup time: next day 12pm

Why am I receiving more than one Ready for Pickup email?

Why am I receiving more than one Ready for Pickup email?

Because your order included products that were not in stock, they will be available for pickup at a later date than those that the store had available. You will receive an email notification when each of them becomes available. The estimated availability date for all products will be shown on your order.
Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Before I received my Ready for Pickup email, a product in my order went on sale. Will the price be adjusted?

Yes, when you receive the email and visit the store to pick up your order, you should find that the price has been adjusted to reflect the sale price.
The products I ordered have different estimated pick up times. Can I wait until all of them are ready for pickup before going into the store to get them?

The products I ordered have different estimated pick up times. Can I wait until all of them are ready for pickup before going into the store to get them?

Yes. If you would like to wait until all of your products are ready for pickup, you can do so. However, once you’ve received notification that all are ready, you must pick them up within 14 days.
How long will my order be held instore?

How long will my order be held instore?

Your order will be held at the store you designated for pickup for 14 days. If you fail to pick up your items within this time period, we will cancel your order, at which time the purchase amounts charged to your credit card will be reversed and the products will no longer be available for pickup.
Can I purchase a product online as a gift for someone in another province?

Can I purchase a product online as a gift for someone in another province?

Yes. You can place an order for a store in another province and specify who will be picking it up.
If I place an order to be picked up in another province, which sales tax rate will I be charged?

If I place an order to be picked up in another province, which sales tax rate will I be charged?

When you place an order with a store in another province, that province's sales tax will be applied to your order. Some provinces collect PST plus GST, some collect GST only, and some collect HST only.

For example, if you live in Alberta and you place an order with a store in Ontario, the Ontario HST (13%) will be applied to your order. If you place an order to be picked up in Nova Scotia, the Nova Scotia HST (15%) will be applied to your order.



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