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POLICY TYPE
RETURNS POLICY
What Is Canadian Tire's Return Policy?
Unopened items, with a receipt, in original packaging and returned within 90 days of purchase will receive a refund to the original method of payment** or will receive an exchange. Items that are opened, damaged and/or not in resalable condition may not be eligible for a refund or exchange. For more information, please visit our Returns page.
Valid photo ID may be required.
PRICING POLICY
Price consistency
Canadian Tire attempts to match online prices to those in store. However, online prices, product and service selection and availability, as well as sale effective dates, may differ from those in store and may vary by geographic region.
Regional differences
Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region.
Flyer differences
The prices found in the online version of the Canadian Tire flyer may be different to the ones appearing on the website. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less.
Pricing, typographical or illustrative errors
Although great care is taken in the production of the canadiantire.ca website, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges, GST, PST, QST or HST.
The e-FLYER and canadiantire.ca each offer limited-time sales values, special buys and items at Canadian Tire's everyday low prices. Regular prices shown reflect the prices at which the products have been sold by Canadian Tire as of the date of issuance indicated.
Rounding Guidelines
As of February 4, 2013, Canadian Tire has adopted the fair rounding approach for CASH transactions. When proper change is not available, the amount owing after tax will be rounded to the nearest $.05.
- Rounded down: If the last digit of the amount is 1, 2, 6 or 7.
- Rounded up: If the last digit of the amount is 3, 4, 8 or 9.
- Rounding does not apply to Debit, Credit or Gift Card payments, unless it is a split payment, in which case, split payment rules apply.
- On split payment transactions, if cash is the last method of payment used, the amount owing will be subjected to rounding. If cash is not the last payment type tendered, no rounding will take effect.
- You can still pay the unrounded total in cash if you have the correct change. For example, if the amount owing after tax is $10.03, and you have 3 pennies, you can pay the unrounded total.
- These rules apply to U.S. currency as well.
- Canadian Tire ‘Money’ will be issued on the pre-rounded amount.
- Rounding will also be applied to refunds paid out in cash.
- Purchases made with Gift Cards will be settled to the exact amount.
- Auto Work orders are also subject to rounding, which is done at the register. Therefore, the total on the work order may not match the total being paid at the register.
Returns
For items that have been delivered and are being returned, the portion of the shipping cost applicable to the item(s) being returned will not be refunded.
RESALE POLICY
What is Canadian Tire's Resale Policy?
Canadian Tire Corporation, Limited reserves the right to cancel any order that appears in its sole discretion to be for resale purposes. This is in an effort to help ensure products are available at our best prices for our customers.
Privacy
Canadian Tire Corporation, Limited and its family of companies adheres to the Canadian Tire Privacy Charter, which explains the types of personal information we collect, how we use it, and when we share it. For full details, view the Canadian Tire Privacy Charter located on the Triangle Rewards® website.
For general inquiries, or to opt out of receiving communications from us, you may contact the Customer Relationship Contact Centre or call 1-866-846-5841. You may also opt out of receiving further communications by clicking “unsubscribe” at the bottom of any electronic messages you have received from us.
CUSTOMER SERVICE ACCESSIBILITY POLICY
Providing Goods and Services to People with Disabilities
Who is Canadian Tire?
For purposes of this Customer Service Accessibility Policy, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Bank, Canadian Tire Services Limited, Canadian Tire Real Estate Limited, Mark's Work Wearhouse Ltd. (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum, PartSource, Padinox Inc. and CT Real Estate Investment Trust (REIT). Canadian Tire also includes any successors or subsidiaries of the above-listed companies.1
Our Commitment
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. People with disabilities will be given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
Communication
When communicating with a person who has a disability, we will communicate in a manner that takes into account the person’s disability.
We will train employees who communicate with customers on how to interact and communicate with people with various types of disabilities.
Telephone Services
We are committed to providing fully accessible telephone services to our customers. We will train employees to communicate with customers over the telephone in clear and plain language.
Assistive Devices
We are committed to serving persons with disabilities who use assistive devices to obtain, use or benefit from our goods and services. We will ensure that our employees are trained and familiar with various assistive devices that may be used by customers with disabilities while accessing our goods or services.
We will also ensure that our employees know how to use assistive devices that are available in various locations for customers use.
Service Animals
We welcome persons with disabilities who are accompanied by service animals. Service animals are allowed on the parts of our premises that are open to the public.
If a service animal is legally excluded from some parts of the premises, we will provide alternative measures to enable the person to obtain, use or benefit from our services.
We will ensure that all employees are properly trained on how to interact with people with disabilities who are accompanied by a service animal.
Support Persons
Any person with a disability who is accompanied by a support person will be allowed to enter our premises with his or her support person. At no time will a person with a disability who is accompanied by a support person be prevented from having access to his or her support person while on our premises.
Notice of Temporary Disruption in Service
We will provide customers with notice in the event of a planned or unexpected disruption in the facilities or services usually used by persons with disabilities. This notice will include information about the reason for the disruption, its anticipated duration, and a description of alternative facilities or services, if available.
This notice will be placed on the store’s website and at all public entrances and at the point of disruption. This notice will be provided in accessible formats as required.
Training
We will provide training to all employees, volunteers and others who deal with the public or other third parties on behalf of Canadian Tire, and to all individuals who are involved in the development and approval of the customer service policies, practices and procedures.
Training must be completed during the employee orientation process.
Training will include:
- A review of the applicable accessibility legislation and the requirements of the Customer Service Standard.
- How to interact and communicate with people with various types of disabilities.
- How to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person.
- How to use the equipment or assistive devices that are available on our premises or that we otherwise provide that may help with the provision of goods and services to people with disabilities.
- What to do if a person with a disability is having difficulty in accessing our goods and services.
- Canadian Tire’s policies, practices and procedures governing the provision of goods or services to people with disabilities.
Training records will be kept, including the dates when the training is delivered, the number of employees to whom the training was provided and their names.
Feedback Process
The ultimate goal of Canadian Tire is to meet and surpass customer expectations while serving customers with disabilities. Comments on our services regarding how well those expectations are being met are welcome and appreciated. Customers can provide feedback in the format most convenient for them, including by speaking with a store manager or supervisor on duty, or by contacting Customer Service via phone, email, online form or mail. We will make all reasonable efforts to address concerns or complaints promptly.
| Service | Telephone | Mailing Address | Online |
|---|---|---|---|
| CTC Customer Service | 1-866-746-7287 | Customer Support, PO Box 2000, Station Main, Welland, ON L3B 5S3 |
Contact Us | Canadian Tire
Subject: Accessibility Feedback |
| Triangle Rewards | 1-800-226-8473 | Customer Support, PO Box 2000, Station Main, Welland, ON L3B 5S3 |
Contact Us | Canadian Tire
Subject: Accessibility Feedback |
| Canadian Tire Bank | 1-833-642-2185 |
Attention: Chief Compliance Officer / Accessibility Champion Canadian Tire Bank 3475 Superior Court Oakville, Ontario, L6L 0C6 | Email: accessibility@ctfs.com |
| CT REIT | 1-855-770-7348 | CT REIT, 2180 Yonge St., Toronto, ON M4P 2V8 | Email: corporate.secretary@ctreit.com |
Availability of Accessible Customer Service Documents
We will, upon request, provide documentation in an alternate format to any person. Requests for accessible customer service documents can be made to the store manager or supervisor on duty, or by contacting customer service. If a person with a disability requests a copy of this policy, we will provide the policy, or the information contained within the policy, in a format which takes into account the person’s disability.
Scope
This policy applies to the provision of goods and services at all Canadian Tire locations and addresses the Customer Service requirements. As a reflection of our commitment to the principles of accessible customer service, all efforts will be made to apply these accessible customer service principles to the provision of goods and services in other Canadian Jurisdictions.
Modifications to This or Other Policies
We are committed to developing customer service policies that respect and promote the dignity and independence of people with disabilities. Therefore, no change will be made to this policy before considering the impact on people with disabilities.
Any policy of Canadian Tire that does not respect and promote the dignity and independence of people with disabilities will be modified or removed.
Questions About This Policy
This policy exists to achieve service excellence to customers with disabilities. If anyone has a question about the policy, or if the purpose of a policy is not understood, please contact customer service, or speak with the store manager or supervisor on duty, who will escalate your question or concern accordingly.
1 Canadian Tire stores and certain Mark's, FGL and PartSource stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own customer service accessibility policies that are consistent with this Policy.
Some businesses within the Canadian Tire family may have developed their own retail specific customer service accessibility policy. Should there be a conflict between a retail specific customer service accessibility policy and the Canadian Tire Corporation, Limited Customer Service Accessibility Policy, the one which offers the greater accommodation to our customers shall govern.
TERMS & CONDITIONS
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEB SITE. Your use of the website, mobile app or other Canadian Tire property where these terms and conditions are referenced (the “Site”) is expressly conditioned on your acceptance without modification of the following terms and conditions (the "Terms and Conditions"). By using the Site, you signify your acceptance of these Terms and Conditions.
Canadian Tire Corporation, Limited ("Canadian Tire") may, in its sole discretion and for any reason, modify, supplement or amend these Terms and Conditions without any notice or liability to you or any other person, by posting revised Terms and Conditions on the Site. Your continued use of the Site signifies your acceptance of such revised Terms and Conditions, so check back frequently to read the most recent version.
Ownership
The Site, its design, all text, graphics, content, video, audio and the selection and arrangement thereof are the property of Canadian Tire, and/or its various subsidiaries, affiliates, Canadian Tire Associate Dealers, third party providers and distributors ("Third Parties"), and are protected under the copyright laws of Canada and other countries. None of the content found on the Site may be reproduced, republished, distributed, displayed, sold, transferred, or modified without the express written permission of Canadian Tire and/or the applicable Third Parties.
Canadian Tire, canadiantire.ca, and all other Canadian Tire related trademarks and design marks displayed on canadiantire.ca (collectively, the "Trademarks") are registered and common law trademarks of Canadian Tire. Other trademarks and design marks appearing on this web site are trademarks of their respective owners. The trademarks of MasterCard International Incorporated are used under license. Nothing contained on the Site should be construed as granting, by implication or otherwise, any license or right to use any trademarks, including the Trademarks, except with the express written permission of Canadian Tire or such other party that may own the applicable trademarks.
Use of Site
Neither the Site nor its content may be, in whole or in part, copied, reproduced, republished, uploaded, posted, transmitted or distributed without the written permission of Canadian Tire, except that you may download, display and print the content presented on the Site for your personal, non-commercial use only. Unauthorized use of the Site and/or the content contained on the Site may violate applicable copyright, trademark or other intellectual property laws or other laws. You must retain all copyright and trademark notices, including any other proprietary notices, contained within the content on this Site. The use of such content on any other web site or in any environment of networked computers is prohibited.
You are prohibited from contributing, posting or transmitting to this Site any infringing, unlawful, threatening, libelous, defamatory, obscene, indecent, inflammatory, pornographic or profane content or any content that could constitute or encourage conduct that would be considered a criminal offence, give rise to civil liability, or otherwise violate any law.
The use of the Site to intentionally cause Canadian Tire and/or The Third Parties harm, is an immediate breach of these Terms and Conditions and the immediate loss of any right to use the Site.
The Site is not intended for use by children under the age of 13. Use of the Site is void where prohibited by applicable law.
In its sole discretion, in addition to any other rights or remedies available to Canadian Tire and without any liability whatsoever, Canadian Tire at any time and without notice may terminate or restrict your access to any component of the Site.
User Name and Password
Your Canadian Tire account may be accessed only by use of your login name and password. You are solely responsible and liable for any use and misuse of your login name and password and for all activities that occur under your login name and password. For security reasons, you must keep your login name and password confidential and not disclose them to any person or permit any other person to use them, except an authorized Canadian Tire representative. Canadian Tire recommends that you choose a password that is unique to you and not easily guessed by others. You should change your password on a regular basis, and you must log out at the end of each session.
All login names and passwords remain the property of Canadian Tire, and may be cancelled or suspended at any time by Canadian Tire without any notice or liability to you or any other person. Canadian Tire is not under any obligation to verify the actual identity or authority of the user of any login name or password.
You must immediately notify Canadian Tire of any unauthorized use of your login name or password, or if you know or suspect that your login name or password has been lost or stolen, has become known to any other person, or has been otherwise compromised.
Privacy
You have read the Canadian Tire Privacy Charter (the “Privacy Policy”) the terms of which appear on canadiantire.ca and are incorporated into these Terms and Conditions, and agree that the terms of the Privacy Policy are reasonable. You consent to the collection, use and disclosure of your personal information by Canadian Tire and/or Third Parties in accordance with the terms of and for the purposes set forth in the Privacy Policy.
Review Guidelines
The Site is a public site; therefore, we ask that you follow some basic rules. We moderate all reviews before posting them and reserve the right to deny any review at our absolute discretion. Your review should describe your experience using the product and include details about what you liked or disliked.
Here are some examples of the type of content that can cause a review to be denied:
- Offensive, abusive or prejudicial language
- Reviews that are not relevant to the product being reviewed
- Reviews that exceed 100 words
- Reviews that contain a price reference
- Reviews that attempt to solicit responses from others (creating a forum)
- Reviews that contain content about competitors
- Mentions of personally identifiable information
- Customer service issues, shipping issues, return policies or safety concerns. If you have concerns about the safety of a product, please contact us directly with the information provided below. Do not submit this feedback through a product review.
Corporate Customer Relations:
English: 1-800-387-8803
French: 1-800-565-3356
We reserve the right not to publish your review should these Guidelines or Terms and Conditions be violated, or for any other reasons in our entire discretion. It is not possible for you to edit/remove your review after submission. However, if you wish to have your review removed, you can contact our Customer Relations team at EN: 1-800-387-8803 or FR: 1-800-565-3356.
If approved, your review will appear in its entirety. We will not edit any content.
User Generated Content
Canadian Tire may, from time to time, select content created and publicly posted by you (the "Contributor") on a third-party social media platform ("User Generated Content") that is relevant to and in conformity with Canadian Tire's brand vision and brand principles. Canadian Tire has chosen this User Generated Content for the purpose promoting Canadian Tire in accordance with these Terms and Conditions. The Contributor should review the Terms and Conditions each time the Contributor grants permission or authorization to Canadian Tire to use the Contributor's User Generated Content.
Consent - When User Generated Content is selected by Canadian Tire, the Contributor will be contacted via the social media platform on which the User Generated Content appears. Canadian Tire will ask the Contributor for his/her consent to use the specified User Generated Content in accordance with these Terms and Conditions. The Contributor will be asked to reply in accordance with the instruction in the message to grant his/her consent. A direct response by Contributor within the same message thread using the language specified will be deemed to constitute valid consent. If no response is received from the Contributor, the specified User Generated Content will not be used by Canadian Tire.
BY REPLYING "I CONSENT", THE CONTRIBUTOR IS ENTERING INTO AN AGREEMENT WITH CANADIAN TIRE AND AGREES TO BE BOUND BY THESE TERMS AND CONDITIONS, WITHOUT LIMITATION OR QUALIFICATION. THE CONSENT GIVEN BY CONTRIBUTOR SHALL ONLY BE VALID FOR THE USER GENERATED CONTENT SPECIFIED BY CANADIAN TIRE.
License - By providing consent, the Contributor hereby grants to Canadian Tire, the perpetual, non-exclusive, irrevocable, sublicensable, worldwide, royalty-free right and license to exhibit, distribute, reproduce, use, modify, adapt, publish, translate, transmit, disclose, publicly perform and publicly display the User Generated Content and the Contributor's name, voice, picture, portrait and likeness as it appears in or in connection with the User Generated Content and to incorporate such User Generated Content in other works in any format or medium now known or later developed for any and all commercial or non-commercial purposes, including but not limited to the advertising, marketing and promotion of Canadian Tire and its products and services.
Notwithstanding the above, Canadian Tire will have no obligation to make any use of any of the rights granted by the Contributor. Canadian Tire's use of the User Generated Content or the Contributor's name and/or likeness does not imply any endorsement of or any affiliation with the Contributor.
The Contributor acknowledges he/she is not entitled to any compensation for use of the User Generated Content by Canadian Tire.
Representations and Warranties - By granting the license, the Contributor represents and warrants that:
- He/she is 18 years of age or older;
- He/she has the full right, power and authority to grant the rights described in these Terms and Conditions;
- The User Generated Content was created by the Contributor or the Contributor owns or controls all rights in such User Generated Content, such that the Contributor has all necessary licenses, rights, consents and permissions to publish the User Generated Content and to grant the rights described herein, including permission from all person(s) appearing in the Contributor's User Generated Content;
- The exercise by Canadian Tire of its rights under these Terms and Conditions will not violate the rights of any third party or any applicable laws, rules or regulations, including, without limitation, consumer protection, privacy, copyright, trademark and trade laws;
- The User Generated Content does not contain any worms, viruses or other code deemed harmful to Canadian Tire or Canadian Tire's users; and
- The User Generated Content is not libelous, defamatory, obscene, pornographic, abusive, indecent, threatening, harassing, hateful, or offensive or otherwise unlawful.
Indemnity, Waiver and Release - The Contributor agrees to indemnify, defend and hold Canadian Tire and the Third Parties, and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of Contributors breach of the User Generated Content section of these Terms and Conditions.
The Contributor hereby waives any and all claims to which the Contributor may become entitled for any reason whatsoever and does hereby release, remise and forever discharge Canadian Tire and the Third Parties of and from any and all actions, causes of action, suits, debts, dues, sums of money, costs, claims and demands whatsoever, whether at law or in equity, which the Canadian Tire or the Third Parties hereafter can, may or shall have, by reason of Canadian Tire use of the User Generated Content.
The Contributor irrevocably and unconditionally waives (and agrees not to enforce) all rights in the User Generated Content, including without limitation any moral rights or equivalent rights which the Contributor may otherwise have under any laws now existing or which become law in the future in any part of the world. If requested, the Contributor will sign any documentation in such manner and at such location as may be required to protect, perfect or enforce any of the rights the Contributor has granted to Canadian Tire under these Terms and Conditions.
eFLYER
The products and services advertised in the eFLYER are available at Canadian Tire Associate Stores in Canada. Canadian Tire Associate Stores are independently owned and operated by Canadian Tire Associate Dealers.
Pricing Policy
Canadian Tire has attempted to match online prices to those in store; however online prices, product and service selection and availability, and sale effective dates may differ from those in store and may vary by geographic region. Due to differences in sale effective dates across the country, items may be available online at the sale price before they are available in store. Dealers are under no obligation to make promotional products available, or to match online prices until the sale begins in their region. Market conditions and competitive pressures may cause prices and availability to change without further notice. Canadian Tire Associate Dealers may sell for less. Additionally, although great care is taken in the production of the canadiantire.ca web site, typographical, illustrative or pricing errors may occur. We reserve the right to correct errors at any time.
All prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include GST, PST, QST or HST.
For Gift Card purchases, prices quoted are payable in Canadian Dollars and, unless otherwise stated, do not include shipping charges. Please see Canadian Tire’s Shipping Policy for shipping and handling of Gift Card purchases.
The e-FLYER and the Site each offer limited-time sales values, special buys and items at Canadian Tire's everyday low price. Regular prices shown are the prices at which the products have been sold by Canadian Tire as of the date of issuance indicated. A correctly completed Review and Submit page delivered by you to Canadian Tire constitutes your offer to purchase gift cards listed in your order. Your order shall be deemed to be accepted only at the point when Canadian Tire sends a shipping confirmation email to the email address you provided. If you would like to change your order, call Customer Service toll-free at 1-866-746-7287. Please have your order number ready when you place your call. Do not email us with a request, as emails may not be processed in sufficient time to effect a change to an order during high volume periods.
All advertisements on the Site are merely invitations for you to purchase goods or services from a Canadian Tire Associate Store, and are not offers to sell by Canadian Tire.
Canadian Tire reserves the right to limit quantities; reject, correct, cancel or refuse orders, and to terminate accounts, in its discretion, including, without limitation, if Canadian Tire believes that customer conduct violates applicable law or is harmful to the interests of Canadian Tire or any Third Parties.
All sizes quoted are approximate. Some items shown may require assembly.
Liability Disclaimer
Except as explicitly provided in these Terms and Conditions as amended from time to time, Canadian Tire and the Third Parties make no representations or warranties of any kind, express or implied, regarding the Site and/or any content provided on the Site, all of which are provided on an "as is" and "as available" basis. Canadian Tire and the Third Parties do not warrant the accuracy, completeness, currency, reliability or suitability of the operation of the Site, or any of the content or data found on the Site, and expressly disclaim all warranties and conditions in respect of the Site, its content or data, including implied warranties and conditions of merchantability, fitness for a particular purpose, title and non-infringement, and those arising by statute or otherwise in law or from a course of dealing or usage of trade.
Canadian Tire and the Third Parties are not responsible for late, lost, incomplete, illegible, misdirected or stolen messages or mail, unavailable network connections, failed, incomplete, garbled or delayed computer transmissions, on-line failures, hardware, software or other technical malfunctions or disturbances or any other communications failures or circumstances affecting, disrupting or corrupting communications.
Canadian Tire and the Third Parties assume no responsibility, and shall not be liable for, any damages to, or any viruses affecting your computer equipment or other property on account of your access to, use of, or browsing on canadiantire.ca or your downloading of any materials, data, text, images, video or audio from canadiantire.ca.
In no event shall Canadian Tire or any of the Third Parties be liable for any injury, loss, claim, damage, or any special, exemplary, punitive, direct, indirect, incidental or consequential damages of any kind (including, but not limited to lost profits or lost savings), whether based in contract, tort, strict liability, or otherwise, which arises out of or is in any way connected with any use of the Site or content found herein, the operation of the Site, or any failure or delay in the operation of the Site (including, but not limited to the inability to use any component of the Site for purchases) even if advised of the possibility of damages.
You are subject to the Google Maps/Google Earth Additional Terms of Service (including the Google Privacy Policy), located at https://www.google.com/intl/en-US_US/help/terms_maps.html, and https://www.google.com/intl/ALL/policies/privacy/index.html, respectively.
Maximum Liability
If, notwithstanding the foregoing, Canadian Tire or any of the Third Parties should be found liable for any loss or damage which arises out of or is in any way connected with any of the functions or uses of canadiantire.ca or its content, the liability of Canadian Tire and the Third Parties shall in no event exceed in the aggregate $250 CAD.
Indemnification
You shall indemnify and save harmless Canadian Tire and the Third Parties and their respective officers, directors, employees, consultants, representatives and agents from and against any claim, cause of action or demand, including without limitation reasonable legal, accounting and other professional fees, brought as a result of your use of the Site.
Links
The Site contains links to properties owned or operated by other entities which are not associated or affiliated with Canadian Tire or the Third Parties. These links are provided solely as a convenience to you and the inclusion of any link does not imply endorsement, investigation or verification by Canadian Tire or the Third Parties of the linked web site or information contained therein or of their security or privacy practices. Canadian Tire and the Third Parties shall not be responsible for the content of any other linked web sites and makes no representation or warranty regarding any other web sites or the contents on such web sites. If you decide to access other web sites, you do so at your own risk. Framing of the Site or any of its content in any form and by any method is strictly prohibited.
Relationships
The relationship between Canadian Tire and you will be that of independent contractors, and neither of us nor any of our respective officers, agents or employees will be held or construed to be partners, joint ventures, fiduciaries, employees or agents of the other as a result of these Terms and Conditions or your use of the Site.
Governing Laws
This Agreement and its performance shall be governed by the laws of the Province of Ontario, Canada. You consent and submit to the exclusive jurisdiction of the courts located in the City of Toronto, in the Province of Ontario, Canada, in all disputes arising out of or relating to the use of canadiantire.ca and these Terms and Conditions.
Additional Terms
Additional terms and conditions apply to purchases of products and services. Additional terms and conditions may also apply to specific web site functions available on the Site.
Severability
These Terms and Conditions shall be deemed severable. In the event that any provision is determined to be unenforceable or invalid, such provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and such determination shall not affect the validity and enforceability of any other remaining provisions.
Headings
The headings used in these Terms and Conditions are included for convenience only and will not limit or otherwise affect these Terms and Conditions.
Entire Agreement
These Terms and Conditions, together with those incorporated or referred to herein, constitute the entire agreement between us relating to the subject matter hereof, and supersede any prior understandings or agreements (whether electronic, oral or written) regarding the subject matter, and may not be amended or modified except by Canadian Tire as set forth above.
English Language
The parties have requested that these Terms and Conditions and all documents contemplated hereby be drawn up in English. Les parties aux présentes ont exigé que cette entente et tous autres documents envisagés par les présentes soient rédigés en anglais.
TRIANGLE REWARDS
This page sets out important information about the Triangle Rewards program (the Program) – the program that rewards you with electronic Canadian Tire Money when you shop at participating Canadian Tire® stores, on-line at canadiantire.ca and at Canadian Tire gas bars. The Program is made available by Canadian Tire Corporation, Limited (referred to as Canadian Tire or we) on the following terms and conditions.
Participating in the Program
In order to collect and redeem electronic Canadian Tire Money (eCTM®), you must become a member (a Member). Membership is open to you if you are an individual, you reside in Canada and you are of the age of majority in the province in which you reside.
You can become a Member by (i) completing the registration process online at canadiantire.ca (the Program Website) or (ii) by downloading the Program application to your mobile phone or device (the Program App) which you can receive information on by calling Program customer service at 1-800-226-8473 or by visiting the Program Website, or (iii) by applying for a credit card issued by Canadian Tire Bank that is designated as being linked to the Program or by being issued a debit card connected to a bank account from Canadian Tire Bank that is designated as being linked to the Program (a Program Payment Card), or (iv) by calling customer service at 1-800-226-8473 after you have picked up a Triangle Rewards Card in store.
If you apply for a credit card that is a Program Payment Card and are not approved you will still become a Member of the Triangle Rewards Program if you provided all of the necessary information unless, at time of application for such credit card, you were advised that you would have to enroll separately in the Triangle Rewards Program in the event your credit card application was declined or unless we otherwise notify you in writing.
Triangle Rewards Cards
Each Member may receive a Triangle Rewards Program card (a Triangle Rewards Card) that is linked to a Triangle Rewards Account. Your eCTM will be stored in that account. If you do not receive a Triangle Rewards Card you will need to use a Cardless Method (see below) when you collect or redeem eCTM.
Any Program Payment Cards that are issued to a Member will also be linked to that Member’s Triangle Rewards Account. If a Member has multiple Program Payment Cards they cannot be linked to the same Triangle Rewards Account.
A Member can request the issuance of additional Triangle Rewards Cards that have the same account number as that Member’s Triangle Rewards Account.
Collecting electronic Canadian Tire Money
eCTM can be collected when you purchase Eligible Merchandise (see below) at participating Canadian Tire stores or on-line at canadiantire.ca (or such other web site as may be designated by Canadian Tire from time to time). eCTM is calculated on the pre-tax, purchase amount (or eligible portion thereof) and is rounded to the nearest cent. To collect eCTM you must present a Triangle Rewards Card (or use a Cardless Method described below). You can also collect eCTM on that portion of a purchase charged to a Program Payment Card. The Program Payment Card must be linked to a Triangle Rewards Account at the time the purchase is made in order to collect eCTM.
eCTM can also be collected when you purchase fuel (gasoline or diesel) at participating Canadian Tire gas bars and present a Triangle Rewards Card (or use a Cardless Method described below) and use a qualifying form of tender or if you pay for the purchase with a Program Payment Card. The amount of eCTM collected on fuel purchases depends on the number of litres purchased. A minimum fuel purchase may be required before eCTM can be collected. The rate of collection may vary from time to time and by location and by type of tender used for payment so check at your local Canadian Tire gas bar. eCTM can only be collected at Canadian Tire gas bars on fuel purchases.
You can also collect eCTM on purchases that you make at other merchants that are charged to a Program Payment Card. eCTM that you collect at other merchants will also be rounded to the nearest cent.
The rate at which eCTM can be collected may vary from time to time and by location and is subject to change by Canadian Tire without notice. In addition, you may collect eCTM at a different rate if you pay with a Program Payment Card than you would if you use a Triangle Rewards Card (or Cardless Method) or based on the type of Program Payment Card that you use. Please call 1-800-226-8473 for current rates.
When shopping at Canadian Tire stores or gas bars, if you forget your Triangle Rewards Card or choose not to use it, you may still be able to collect eCTM on a qualifying purchase if you provide the telephone number that you gave when you enrolled as a Member or you scan at a compatible point of sale device your mobile phone or other mobile device on which you have downloaded the Program App (each of these is a Cardless Method).
Purchases made in a foreign currency with a Program Payment Card are first converted into Canadian currency (as set out in the cardmember agreement) prior to calculating the amount of eCTM that you have collected.
eCTM can only be collected on one Triangle Rewards Account for each purchase transaction.
If you use a Triangle Rewards Card or Cardless Method, it must be swiped or scanned or your phone number provided, as the case may be, before you make your purchase. When shopping online at canadiantire.ca (or other website as designated by Canadian Tire), you must enter your Triangle Rewards Account number at check out to collect eCTM.
Members are also eligible to collect bonus eCTM, or to collect eCTM at a promotional rate offered from time to time on the purchase of select items, upon the occurrence of certain events or as part of a promotion or offer, but unless otherwise indicated, bonus eCTM or eCTM awarded at a promotional rate is awarded only once for a transaction, or for the occurrence of an event, as the case may be.
You cannot use a Triangle Rewards Card (or Cardless Method) together with a Program Payment Card. If you charge a purchase to a Program Payment Card, you will only earn eCTM at the applicable Program Payment Card rate then in effect, even if you also present your Triangle Rewards Card (or Cardless Method). However, if you redeem eCTM to pay for part of a transaction and pay for the balance of the transaction with a Program Payment Card that is linked to a different Triangle Rewards Account than the account from which the redemption is occurring, all eCTM collected in respect of that transaction will be credited to the Triangle Rewards Account from which redemption is occurring.
You will not be able to collect eCTM on that portion of a transaction in respect of which you redeemed eCTM. However, we may, from time to time and at our discretion, have special offers or promotions that would allow you to collect eCTM on that portion of a transaction in respect of which you redeemed eCTM.
If you use more than one Program Payment Card to make a purchase (e.g. split the cost between two or more cards), all eCTM collected on that purchase will be credited only to the Triangle Rewards Account linked to the first Program Payment Card that is presented.
If you make payment using a Program Payment Card in combination with some other form of tender, only that portion of the purchase charged to the Program Payment Card will earn eCTM at the then applicable Program Payment Card rate. That portion of the purchases made with the other form of tender may be eligible to earn eCTM at a different rate.
Delays may occur in recording eCTM to a Triangle Rewards Account. You cannot collect paper Canadian Tire Money® and eCTM on the same transaction.
If you are the holder of a Program Payment Card and you fail to keep your credit card account, or bank account to which your debit card is linked, in good standing, any eCTM that you might have collected as a result of transactions with that Program Payment Card, may, in Canadian Tire’s sole discretion, be cancelled.
Eligible Merchandise
All merchandise sold at Canadian Tire stores, or on-line at canadiantire.ca, is Eligible Merchandise except the following: gift cards, lottery tickets, hunting and fishing licences, tire disposal fees, tire taxes, Rug Doctor® rental charges, refundable deposits, environmental fees, repair charges, delivery or assembly charges, other store services (other than automobile service), inter-store sales, other store labour (other than labour for automobile repairs), donations at a discount, house account charges, towing charges, prepaid cards, phone cards, tobacco products or alcohol, Pit Stop® parts/labour charges, Canadian Tire Roadside Assistance® memberships that are purchased over the phone or on-line, premiums for credit card balance insurance or for insurance or extended warranties on items purchased with a Canadian Tire branded credit card, premiums for other Canadian Tire branded insurance products, cash advances, transactions using a convenience cheque, balance transfers and other cash transactions, any fees charged on a Program Payment Card, payments made to a credit card account, the value of any part or item traded-in in connection with a purchase, any item that we are legally precluded from awarding eCTM in respect of and such other goods or services as we may determine from time to time in our sole discretion. In addition, individual Canadian Tire stores may exclude additional items sold in that store from being Eligible Merchandise. We reserve the right, at any time without notice, to change what constitutes Eligible Merchandise.
Redeeming electronic Canadian Tire Money
eCTM can only be redeemed for merchandise (including applicable taxes) at participating Canadian Tire stores or at other locations designated by Canadian Tire.
eCTM cannot be redeemed for alcohol, tobacco, gift cards, pre-paid cards, other stored value cards or products, items that we designate on the Program Website and those items which the law does not permit to be purchased this way, or used to make a payment on any Canadian Tire Bank issued credit cards or on loans or for financial or insurance products or in respect of fees or overdraft on any Canadian Tire Bank provided bank account.
To redeem your eCTM you must present your Triangle Rewards Card (or Cardless Method) or Program Payment Card to the cashier with your purchase. Please note that in some Canadian Tire stores it may not be possible to simply provide your phone number when redeeming eCTM; presentation of your Triangle Rewards Card or Program Payment Card or scanning of the Program App may be required instead. eCTM can be used in combination with paper Canadian Tire Money and/or in combination with any other form of tender.
eCTM collected on a purchase transaction cannot be redeemed on the same transaction.
You may not redeem eCTM from more than one Triangle Rewards Account for the same transaction.
You must have enrolled in the Program, or have activated your Program Payment Card, in order to redeem eCTM.
What Happens When an Item is Returned?
If you return an item for a refund and had received eCTM when you purchased such item, such amount of eCTM will be deducted from your Triangle Rewards Account.
Merchandise that was purchased either in whole or in part by redeeming eCTM may not be returned for cash, rather, the connected Triangle Rewards Account will be credited with the same amount of eCTM used to make the original purchase.
Expiration of Electronic Canadian Tire Money
We may expire the eCTM in your Triangle Rewards Account in the event that there has been a period of inactivity of 18 months or more. For the purposes of this section, “inactivity” means that there has been neither a transaction in which you have collected eCTM, nor a transaction in which you have redeemed eCTM during the period in question.
Termination of Membership and Cancellation of the Program
Membership may be terminated by Canadian Tire if any of the following events occur: (A) the Member has failed to comply with any of these terms and conditions, or Canadian Tire determines that the Member has abused the Program or has made any misrepresentation or false statement to Canadian Tire; (B) the Member dies; (C) the Member becomes bankrupt or insolvent or any bankruptcy or insolvency proceedings are commenced by or against the Member, (D) the Member is charged with a “designated offence” (as defined in the Criminal Code (Canada)), (E) the Member’s Program Payment Card is terminated by Canadian Tire Bank, or (F) Canadian Tire suspects the Member of any fraudulent activity in connection with the Program or the use of a Program Payment Card.
A Member may choose to cancel his or her membership by written notice sent to the address below or by calling Program customer service.
Termination or cancellation of membership in the Program will result in the immediate closing of the Member’s Triangle Rewards Account and the cancellation of all eCTM in such Triangle Rewards Account without any compensation or other liability to the Member. Termination of a Member’s Triangle Rewards Account will also result in the Member no longer being able to use a Program Payment Card linked to the Program.
Canadian Tire may, in its sole discretion and at any time without prior notice either (i) cancel the Program or (ii) except if you are a Member residing in Quebec, Ontario or such other province where prohibited by law, establish a date upon which eCTM will expire and may no longer be used.
Merging Triangle Rewards Accounts
At Canadian Tire’s discretion, Members may be able to merge their Triangle Rewards Accounts into a single account. That merged account will bear the Triangle Rewards Account number of one of the accounts being merged and one Member will be designated as the holder of that account with full power and authority to deal with the account, including closing it, and will become the “Member” hereunder. All Members wishing to merge their Triangle Rewards Accounts will need to consent to the merger and agree on which account number will be designated as the number for the newly merged Triangle Rewards Account and who the accountholder will be. All remaining Triangle Rewards Account numbers will be cancelled and the persons who are not designated as the accountholder will no longer be Members in the Program.
Donating electronic Canadian Tire Money
Members may be able to donate their eCTM to select charities or community groups. Please visit the Program Website for details about donating eCTM.
Lost or Stolen Triangle Rewards Cards
If a Triangle Rewards Card is lost, stolen or destroyed, Canadian Tire will issue a new card on presentation of proper identification, and the balance in the Member’s Triangle Rewards Account will be transferred to a new Triangle Rewards Account.
Canadian Tire assumes no responsibility if eCTM has been used by anyone who presents a lost or stolen Triangle Rewards Card, Cardless Method or Program Payment Card before Canadian Tire is notified of such loss or theft.
Partner Locations
We may, from time to time, designate certain other merchants as locations at which you can collect or redeem eCTM (a Partner). The names of Partners, the rates at which eCTM can be collected and redeemed and any items that will not be considered eligible for collecting eCTM or in respect of which you will not be able to redeem eCTM will be designated by us and will be posted on the Program Website and may be amended by us from time to time. eCTM that you collect at a Partner may not be recorded, or, if recorded, may be cancelled or may not be redeemed by us if that Partner does not provide all necessary information to us, if we cannot confirm that the eCTM was properly collected, or if that Partner is in default under its agreement with us respecting the eCTM. If you redeem eCTM at a Partner we are not responsible for any loss, damage, injury, death or expense as a result of any item or service you acquired at such Partner.
General
e-CTM is not exchangeable and cannot be redeemed for cash or made subject to any security interest. eCTM cannot be transferred from a Member to any other Member or other person without the consent of Canadian Tire.
These terms and conditions, as amended by Canadian Tire from time to time, constitute the entire agreement between the Member and Canadian Tire with respect to eCTM.
On occasion, Canadian Tire, our various businesses within the Canadian Tire family of companies and any Partners may communicate special offers, information and services to Members by email, text message (standard text messaging and data rates may apply) or other communication preferences selected by you using the contact information you have provided. Any Member who does not wish to receive these offers may so indicate on the Program Website or by calling Program customer service at 1-800-226-8473. Please note that even if you have opted out of receiving marketing communications, we may still contact you for the purposes of administering your account and sending you transactional or operational messages.
Any waiver by Canadian Tire of any of these terms and conditions at any time does not mean that Canadian Tire cannot rely on these terms and conditions at any subsequent time. No delay or omission by Canadian Tire in exercising any right or remedy hereunder shall operate as waiver thereof or of any other right or remedy.
All Triangle Rewards Cards remain the sole property of Canadian Tire and, if requested by Canadian Tire, must be returned to Canadian Tire upon the cancellation of a Member’s membership in the Program.
The Member is responsible for informing Canadian Tire of any change to his or her personal information (e.g. name, address, email, etc.), by visiting the Program Website or by calling Program customer service. Canadian Tire reserves the right to terminate a Member’s participation in the Program or to block a Member’s ability to use the Member’s eCTM if Canadian Tire has inaccurate or incomplete information respecting the Member.
Enrolment in the Program constitutes acceptance of these terms and conditions and each applicant for membership in the Program consents to the collection and use of personal information in accordance with the Canadian Tire Privacy Charter, as amended from time to time. If any provision of these terms and conditions is invalid or unenforceable, such provision will not affect the validity and enforceability of any of the remaining terms and conditions. Participants are responsible for any taxes, duties or other charges associated with their participation in the Program.
Any written notice to Canadian Tire may be sent by ordinary mail to:
Triangle Rewards Program
PO BOX 2000, Station Main
Welland, ON
L3B 5S3
We may cancel any eCTM that has not been properly issued or that we believe has been issued due to fraudulent conduct or conduct that is inconsistent with these terms and conditions or the spirit of the Program.
For Members resident outside of Quebec only: Canadian Tire may amend these terms and conditions at any time without notice. The version of the terms and conditions that is posted from time to time on the Program Website will govern the Program.
These terms and conditions are governed by the laws of Ontario and the federal laws of Canada applicable in Ontario.
For Members resident in Quebec only: Canadian Tire may unilaterally amend any of these terms and conditions and, subject to the following paragraph, the version of the terms and conditions that is posted from time to time on the Program Website will govern the Program.
You will be provided with written notice of any amendment to these terms and conditions (setting out the new clause only or the amended clause and how it read formerly and the date that the amendment will take effect) at least 60 days, but not more than 90 days, before it is to take effect. Upon receipt of the notice, you may choose to reject the amendment and rescind these terms and conditions.
These terms and conditions are governed by the laws of Quebec and the federal laws of Canada applicable in Quebec. It is your express wish that these Program terms and conditions be written in the English language. C’est à votre demande expresse que les modalités du Programme sont rédigées en anglais.
PRIVACY
Canadian Tire is committed to protecting the privacy and security of your personal information. All Canadian Tire companies have adopted the Canadian Tire Privacy Charter (Privacy Charter). A list of frequently asked privacy questions (FAQs) is available to provide you with examples and instances of how your personal information may be collected, used and disclosed. Our policies and practices have been designed to comply with the Personal Information Protection and Electronic Documents Act and provincial private sector privacy acts. Our Privacy Charter may be amended from time to time. A copy of the most current version of our Privacy Charter and our FAQs can be obtained online at triangle.com or by calling 1-800-226-8473.
The Privacy Charter describes how we collect, use and disclose personal information in order to: (i) process and administer your payment for the purchase of products or services, if you purchase online or use a debit or credit card for the purchase in one of our stores; (ii) process your application for a product, provide a service or administer the Canadian Tire loyalty reward program or other loyalty or preferred customer programs that may exist from time to time (each a "Loyalty Program"); (iii) better understand your needs and offer you relevant information, products, services, rewards and programs, including sending you (and others on your behalf) communications by way of postal mail, email, facsimile, telephone, text message or other type of electronic message; (iv) determine your interest and eligibility for, and where appropriate provide you with, products, services, rewards and programs; (v) track and analyze your purchases, other transactions, shopping patterns, account activity, and payment history for marketing analysis purposes or tailoring promotional offers to you; (vi) track and analyze website use to provide a better customer experience such as customized offers and advertisements; (vii) verify your identity and protect against error and fraud; (viii) manage and assess our risk; (ix) assess and update your credit worthiness on an ongoing basis; (x) conduct research and analysis (de-identified to the extent possible); (xi) process, service, analyze and audit your relationship with us, including collecting any money you owe us; (xii) comply with applicable legal, regulatory and self-regulatory requirements; (xiii) respond to your questions, comments or requests to customer service; and (xiv) achieve other purposes as may, from time to time, be permitted by law.
We may provide your personal information to Canadian Tire affiliates or to other third party Marketing Partners, including under a Loyalty Program, so that they can notify you directly of products, services, rewards and special offers that may be of interest to you. These notices may be given to you by postal mail, e-mail, facsimile, telephone, text message or other form of electronic messaging using the contact information that you provide to us.
By providing your information to Canadian Tire, you consent to Canadian Tire using your personal information for the uses described above. Withdrawal of consent to collect, use and disclose your personal information may restrict our ability to provide you with some products and services, such as the privileges and opportunities of being a member of the Loyalty Program. You may always withdraw or refuse your consent by clicking on the unsubscribe link in our email communications or by contacting us at 1-800-226-8473. Your request will be promptly processed but may not be in time to remove you from promotions already in progress. Please note that even if you have opted out of receiving marketing communications, we may still contact you for the purposes of administering your account and sending you transactional or operational emails.
We do not sell or rent personal information. We may transfer your personal information to entities outside Canadian Tire, such as our vendors, suppliers and agents who assist us in serving you ("Service Provider"). Our Service Providers may be located in or outside of Canada and may be required to disclose your information under the laws of their jurisdiction.
For complete details as to how we collect, use and disclose your personal information, please see our Privacy Charter and FAQs.
CANADIAN TIRE TEXT MESSAGING TERMS & CONDITIONS
Terms & Conditions
Canadian Tire Corporation, Limited (“Canadian Tire”) offers text messaging programs which allow you to take advantage of special offers and learn about promotions and events happening at Canadian Tire. These messages are sent to your mobile device via text message. By participating in any of our text messaging programs you are agreeing to receive automated text marketing messages at the phone number you provide at opt-in. Message frequency will vary.
More information on each program and their short code numbers and opt in messages are as follows:
| Short Code Number | Opt-In Message | Program Summary |
|---|---|---|
| 51922 | DEALS | Canadian Tire text messaging program offers customers notifications about our most exciting promotions & events at Canadian Tire. |
| 51922 | AUTO | Canadian Tire Auto text messaging program offers you special offers and tips from Canadian Tire Auto. |
| 63337 | OFFER | Triangle Offers is a text messaging program intended to inform Triangle Rewards members about their weekly personalized Triangle Rewards offers from Canadian Tire. The new offers are generated weekly and can be automatically activated by clicking the links in the text messages. Customers can also view and activate their offers on the Canadian Tire website, the Triangle Program App or the Canadian Tire App. Triangle Rewards Program terms and conditions apply. |
Users can opt-in and register for the text messaging program by texting the designated opt-in message to the Short Code Numbers listed above. Users can opt-out of receiving text messages from a Short Code Number at any time by texting “STOP” to the applicable Short Code Number. You may continue receive operational text messages from us, such as, account updates, appointment reminders or communications related to your purchases. Users can get help or additional information at any time by texting “HELP” or “INFO” to the applicable Short Code Number.
Canadian Tire does not charge you to participate in the program, however standard message and data rates may apply based on your existing wireless plan for sending and receiving text messages. If any charges apply, they are billed by and payable to your wireless service provider by you. Check with your wireless service provider if you have questions about your service plan.
If you have any questions, please contact Canadian Tire by visiting the Contact Us page on this website. You may be required to provide your mobile phone number for account verification purposes and to support your inquiry.
Canadian Tire will not be liable for any delays in the receipt of any text messages connected with this program, as delivery of text messages is subject to effective transmission from your wireless service provider/network operator. Not all mobile devices may be supported and our messages may not be deliverable in all areas.
Privacy Notice
Canadian Tire respects your privacy. Your mobile phone number will be used to administer the text messaging program and send you text messages with offers and tips from Canadian Tire. For more information regarding the collection, use, disclosure and treatment of your personal information, please refer to the Canadian Tire Privacy Policy tab at the top of this page.
MULTI-YEAR ACCESSIBILITY PLAN
Last Updated April 2025
Who is Canadian Tire?
For purposes of this Accessibility Plan, "Canadian Tire" means Canadian Tire Corporation, Limited and its family of companies including Canadian Tire Services Limited, Canadian Tire Bank, Mark's Work Wearhouse Limited (Mark’s), FGL Sports Ltd. (FGL), Canadian Tire Petroleum and PartSource. Canadian Tire also includes any successors or subsidiaries of the above-listed companies.1
Background
The Accessibility for Ontarians with Disabilities Act (AODA) was adopted in 2005 with a goal of making Ontario completely accessible for individuals with disabilities by 2025. To reach this goal, businesses and organizations that provide goods and services to people in Ontario, are required to meet certain accessibility standards in 5 areas: (1) Customer Service; (2) Information and Communications; (3) Employment; (4) Transportation; and (5) the Design of Public Spaces.
Canadian Tire is committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities. In 2012 we implemented an Accessible Customer Service Policy to ensure that people with disabilities are given the same opportunity to access and benefit from our goods and services, in the same place and in a similar way as other customers.
The Integrated Accessibility Standards Regulation (“IASR”) under AODA, which incorporates the remaining 4 accessibility standards, requires us to establish, implement, maintain and document a multi-year accessibility plan which outlines our strategy to prevent and remove barriers for persons with disabilities through the requirements under the IASR.
The following accessibility standards are applicable to Canadian Tire under the IASR:
1. General Requirements
2. Information and Communications
3. Employment
4. Design of Public Spaces
In accordance with the IASR, Canadian Tire will:
· Establish, review and update this Accessibility Plan
· Post this Accessibility Plan on Canadian Tire’s public website at www.canadiantire.ca
· Provide this Accessibility Plan in an accessible format, upon request
· Review and update this Accessibility Plan at least once every 5 years
Purpose
The purpose of this Accessibility Plan is to outline Canadian Tire’s strategy to prevent and remove barriers to address the current and future requirements set out under the IASR.
Integrated Accessibility Standards Regulation
General Requirements
Training
Commitment:
We are committed to implementing a process to ensure that all employees, volunteers, third party contractors who provide goods, services and facilities on behalf of Canadian Tire, and persons participating in the development and approval of Canadian Tire’s policies, are provided with appropriate training on the requirements of the IASR and on the Ontario Human Rights Code as it pertains to persons with disabilities, and are provided with such training as soon as practicable.
Planned Action:
In addition to the training we provide to our employees under the Accessibility Standard for Customer Service, we will provide training to our employees, volunteers, persons who participate in developing the organization’s policies and other staff members who provide goods, services or facilities on behalf of Canadian Tire on the requirements of the Integrated Accessibility Standards Regulation and on the Human Rights Code as it relates to persons with disabilities. Training will be provided in a way that best suits the individual’s actual duties.
Since January 1, 2015 we complete the required training of our employees, volunteers, persons who participate in developing the organization’s policies and other staff members. In order to meet this obligation, we:
· Develop appropriate training content.
· Deliver training to employees, volunteers and others required to participate.
· Maintain a record of the training provided, including the dates that the training was provided and the number of individuals to whom it was provided.
· Ensure that training is provided on any changes to the prescribed policies on an ongoing basis.
Self-Service Kiosks
Commitment:
We are committed to eliminating barriers and improving accessibility for persons with disabilities and to providing goods and services in a way that respects the dignity and independence of people with disabilities.
Actions Taken:
Should we design, procure or acquire any self-service kiosks on or after January 1, 2014, we will have regard to the accessibility for persons with disabilities. We will ensure that any employees involved in the procurement or acquisition are apprised of the need to consider accessibility features in choosing the appropriate self-service kiosk.
Information and Communication Standards
Commitment:
We are committed to making company information and communications accessible to persons with disabilities. We will incorporate new accessibility requirements under the Information and Communication Standard to ensure that our information and communication systems and platforms are accessible and are provided in accessible formats that meet the needs of persons with disabilities.
Actions Taken:
1. Emergency Procedure, Plans or Public Safety Information
Effective January 1, 2012, public safety information that is prepared by Canadian Tire and made available to the public will be made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.
2. Accessible Websites and Web Content
In order to ensure all of our internet websites, and all content posted on those websites since January 1, 2012, is accessible, we are continually working to improve our digital assets and aim for all our digital properties to be WCAG 2.0 AA compliant.
3. Feedback
Feedback regarding the way Canadian Tire provides goods and services to people with disabilities can be made by completing the feedback form, sending an e-mail to the store (form and address details available through customer service) or by speaking directly with a manager on duty.
4. Accessible Formats and Communication Supports
Where a request for an accessible format or for communication supports is received, we will:
· Consult with the individual making the request to determine their accessibility needs and what would be a suitable format or support.
· Provide the requested information in a timely manner.
· Provide the information at regular cost (if any).
Employment Standards
Commitment:
We are committed to fair and accessible employment practices that attract and retain employees with disabilities. This includes providing accessibility across all stages of the employment cycle.
Actions Taken:
The following measures were implemented effective January 1, 2012:
1. Workplace Emergency Response Information
In situations where we are aware that an employee has a disability and that there is a need for accommodation, individualized workplace emergency response information is provided to the employee as soon as practicable if such information is necessary given the nature of the employee’s disability. These individualized emergency response plans are:
· Communicated to the employees’ respective manager and Safety personnel, where the employees’ consent has been obtained and on an as needed basis.
· Reviewed and assessed on an ongoing and regular basis to ensure that accessibility issues are addressed.
2. Recruitment General
We will notify employees and the public of the availability of accommodation for applicants with disabilities in the recruitment process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Specifying that accommodation is available for applicants with disabilities on job postings.
3. Recruitment, Assessment and Selection
We will notify job applicants, when they are individually selected to participate in an assessment or selection process that accommodations are available upon request in relation to the materials and processes to be used in the assessment/selection process. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· If a selected applicant requests an accommodation, consult with the applicant and arrange for provision of suitable accommodations in a manner that takes into account the applicant’s accessibility needs.
4. Notice to Successful Applicants
When making offers of employment, we will notify the successful applicant of our policies for accommodating employees with disabilities. This will include:
· A review and, as necessary, modification of existing recruitment policies, procedures and processes.
· Inclusion of notification of Canadian Tire’s policy on accommodating employees with disabilities in offer of employment letters.
5. Informing Employees of Supports
We will inform all employees of policies that support employees with disabilities, including, but not limited to, policies on the provision of job accommodations that take into account an employee’s accessibility needs due to a disability. This will include:
· Informing current employees and new hires of Canadian Tire’s policies supporting employees with disabilities.
· Providing information under this section as soon as practicable after the new employee begins employment.
· Keeping employees up to date on changes to existing policies on job accommodations with respect to disability.
6. Accessible Formats and Communication Supports for Employees
Where an employee with a disability so requests it, we will provide or arrange for provision of suitable accessible formats and communication supports for:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
In order to meet this obligation, we will consult with the requesting employee to determine the suitability of an accessible format or communication support.
7. Documented Individual Accommodation Plans/Return to Work Process
Our existing processes include steps that we will take to accommodate an employee with a disability and to facilitate an employee’s return to work after absenteeism due to disability.
We will review and assess the existing processes to ensure that they include a method for the development of documented individual accommodation plans for employees with a disability, if such plans are required.
We will ensure that the process for the development of documented individual accommodation plans includes the following elements, in accordance with the provisions of the IASR:
· The manner in which the employee requesting accommodation can participate in the development of the plan.
· The means by which the employee is assessed on an individual basis.
· The manner in which we can request an evaluation by an outside medical or other expert, at Canadian Tire’s expense to assist us in determining if and how accommodation can be achieved.
· The steps taken to protect the privacy of the employee’s personal information.
· The frequency in which individual accommodation plans will be reviewed and updated and the manner in which this will be done.
· If an individual accommodation plan is denied, the manner in which the reasons for the denial will be provided to the employee.
· The means of providing the individual accommodation plan in a format that takes into account the employee’s accessibility needs due to disability.
· If individual accommodation plans are established, ensure that they include:
§ Individualized workplace emergency response information.
§ Any information regarding accessible formats and communication supports that have been provided for or arranged, in order to provide the employee with:
· Information that is needed in order to perform the employee’s job.
· Information that is generally available to employees in the workplace.
· Any other accommodation that is to be provided to the employee.
8. Performance Management, Career Development and Redeployment
We will take into account the accessibility needs of employees with disabilities, as well as individual accommodation plans:
· When using our performance management process in respect of employees with disabilities;
· When providing career development and advancement to our employees with disabilities;
· When redeploying employees with disabilities.
In order to meet this obligation, we will review, assess and, as necessary, modify existing policies, procedures and practices to ensure compliance with the IASR.
Design of Public Spaces Standards
Commitment:
We will meet the Accessibility Standards for the Design of Public Spaces when building or making major modifications to public spaces.
Actions Taken:
Canadian Tire has procedures in place to prevent service disruptions to the accessible parts of our public spaces. In the event of a disruption, we provide notice of the reason for the disruption, the anticipated duration of the disruption and a description of alternative facilities or services that are available.
We have processes and procedures to maintain our public spaces. In order to meet our obligation, we review and update the processes and procedures and make updates as needed to meet compliance with the IASR.
For more information
For more information on this Accessibility Plan, or for a copy of this plan in an accessible format, please contact Canadian Tire by any of the following means:
Telephone :
Canadian Tire Customer Service : 1-866-746-7287
Triangle Rewards : 1-800-226-8473
Mailing Address :
Customer Support PO Box 2000, Station Main Welland, ON L3B 5S3
Online :
Subject: Accessibility Feedback
[1] Canadian Tire stores and certain Mark's and FGL stores are owned and operated by independent dealers or franchisees. Canadian Tire gas bars are operated under license by independent retailers. As independent businesses, these dealers, franchisees, and retailers are responsible under applicable laws for adopting their own accessibility plans that are consistent with this plan.
CANADIAN TIRE AUTO SERVICE TERMS AND CONDITIONS
Canadian Tire Repair Authorization
I hereby authorize you and your employees to carry out the repair work described in the Repair Order and to purchase on my account any parts and materials necessary to carry out repair work subject to the estimate attached (if applicable) or an estimate which I later approve (whether in writing, orally or by electronic communication). I hereby authorize you and your employees to operate the vehicle listed above in connection with the repair work, including operation for the purposes of testing, inspection or delivery. I HEREBY RELEASE AND FOREVER DISCHARGE YOU AND EACH OF YOUR EMPLOYEES FROM ANY LOSSES I MAY SUFFER RELATING TO DAMAGE TO OR LOSS OF MY VEHICLE AND/OR ANY ITEMS CONTAINED THEREIN THAT ARE CAUSED BY CIRCUMSTANCES BEYOND YOUR CONTROL. I acknowledge that, upon the completion of the repair work authorized hereby, you will have a lien pursuant to applicable repair and storage lien legislation and that you may register that lien and seize, at your discretion and at my sole cost and expense, the vehicle for non-payment of any invoice issued for such repair work. By replying “Approved” (or an equivalent statement of approval) I acknowledge and agree to the terms and conditions above and to those below.
Privacy Terms
Canadian Tire Corporation, Limited, its affiliates, associate dealers and service providers (“CTC” or ‘our”) collect and use the personal information provided by you to fulfill this contract. CTC may also collect and use your information to administer the delivery of [and market] warranties, products, services and loyalty programs to you and to analyze your relationship with us. Please visit www.canadiantire.ca for details on CTC’s privacy policy. If you do not wish for your information to be kept in our database, please contact CTC’s Corporate Customer Relations at 1-866-846-5841 or via email at https://ctfs.com/ContactUs/.
Limited Warranty Terms
Warranties applicable only when product is installed at a Canadian Tire Automotive Service Centre, otherwise warranties may vary. Warranty not available for commercial use, a minimum labour warranty of 100 days / 5500 km applies to parts installed unless otherwise stated. Parts Warranty starts on the completion date shown on the customer invoice.
CTC warrants those items set out on the invoice according to the applicable limited warranty terms set forth below. The vehicle referred to is the one described on the reverse side of the invoice. Presentation of this document is required to validate the applicable limited warranty, the terms which appear below.
Tire Storage Terms
Storage term: Tires will be stored up to a maximum of 8 months from Invoice date OR until customer requests to have Tires removed from the storage location for any reason, at which point the storage term will end. Canadian Tire is not responsible for unclaimed tires at expiration of storage term. Tires left beyond 30 days of term expiration date will be disposed of without any liability or obligation to customer. Payment is deemed to be acceptance of these terms by customer.
Parts Message:
All parts are new unless otherwise stated
Additional Provisions
There are no other warranties issued by CTC other than those set out above. TO THE FULLEST EXTENT ALLOWED BY LAW, THE LIMITED WARRANTIES AND REMEDIES SET FORTH ON THIS INVOICE ARE EXCLUSIVE AND IN LIEU OF AL OTHER WARRANTIES OR CONDITIONS, EXRESS OR IMPLIED, INCLUDING WARRANTIES OF MERCHANTIABILITY AND FITNESS FOR A PARTICULAR PURPOSE, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. THESE LIMITED WARRANTIES GIVE YOU SPECIFIC LEGAL RIGHTS. YOU MAY ALSO HAVE OTHER RIGHTS WHICH VARY FROM JURISDICTION TO JURISDICTION. The above-referenced limited warranties do not apply to (i) parts that are not purchased from the CTC shops and/or installed by the CTC shop or (ii) damage due to misuse, abuse or neglect.
UNDER NO CIRCMSTANCES WILL CTC BE LIABLE TO YOU FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR EXEMPLARY DAMAGES. INCLUDING WITHOUT LIMITATION, LOSS OF REVENUE, ANTICIPATED PROFITS OR BUSINESS (EVEN IF CTC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES) ARISING OUT OF ANY BREACH OF ANY AGREEMENT BETWEEN US OR ANY DUTY OWED TO YOU BY CTC.
With respect to the replacement of any part covered by the above-referenced limited warranties, the CTC shop must restore the entire system to which a warranted part(s) relates to its proper operating condition. If you do not authorize all of the work required to do so, including, without limitation the installation of other needed parts, you will receive non-installed and non-warranted replacement part(s) as applicable.
If your warranted part requires replacement under the terms of the applicable limited warranty, bring your vehicle and this document in any CTC location in Canada offering and warranted part or service.
Stores in Ontario
If the work or parts listed on this invoice were performed by a CTC shop located in Ontario, the Consumer Protection Act, 2002 provides you with rights in relation to having a motor vehicle repaired. Among other things, you have a right to a written estimate. A repairer may not charge an amount that is more than ten (10) per cent above that estimate. If you have waived your right to an estimate, the repairer must have your authorization of the maximum amount that you will pay for the repairs. The repairer may not charge more than the maximum amount you authorized. In either case, the repairer may not charge for any work you did not authorize.
If you have concerns about the work or repairs performed by the repairer or about your rights or duties under the Consumer Protection Act, 2002, you should contact the Ministry of Consumer and Business Services.
Stores in Manitoba
If the work or parts listed on this invoice were performed by a CTC shop located in Manitoba, you have rights and protections under The Consumer Protection Act when it comes to motor vehicle work and repairs.
A written estimate for repairs that cost more than $100 must have been given to you unless you declined to receive a written estimate, and you specifically authorized the maximum amount that you would pay for the work or repairs, and the cost charged for the work or repairs did not exceed your authorized maximum amount.
You cannot be charged a fee for an estimate unless you were told about the fee and agreed to pay it.
You cannot be charged for work or repairs you did not authorize.
You cannot be charged more than the total of the estimate plus 10% of that estimate up to a maximum of $100.
If you have concerns about the work performed or repairs done by the repairer or about your rights under The Consumer Protection Act and your responsibilities as a consumer, you should contact the Consumer Protection Office at 204-945-3800 or toll-free at 1-800-782-0067.
No one may ask you to or make you waive or limit your rights under the Motor Vehicle Work and Repairs Part of The Consumer Protection Act.
Shop Supplies are calculated at a rate of 10% of labour sales.
PAPER CANADIAN TIRE MONEY
Can I earn paper Canadian Tire ‘Money’®?
We no longer issue paper CT Money, but you can earn electronic CT Money by scanning a Triangle Rewards card or paying with a Triangle credit card. You must be a member in the program to collect and redeem your electronic CT Money. To become a member, you’ll need to register at Triangle Rewards or on the Triangle app.
Can I redeem paper Canadian Tire ‘Money’®?
Yes, you can redeem paper CT Money at all Canadian Tire stores.
Where can I learn more about paper Canadian Tire ‘Money’® Rewards Program Terms and Conditions?
The full Terms and Conditions for the Canadian Tire ‘Money’ Rewards Program can be found here.
CANADIAN TIRE GIFT CARD TERMS AND CONDITIONS
Canadian Tire gift cards are redeemable for merchandise and services at Canadian Tire retail stores. Cards may not be exchanged for cash or applied as payment on any Canadian Tire credit account. In Quebec only, cards with a value of $5 or under may be exchanged for cash. Gift cards have no expiry date and are non-refundable. Canadian Tire gift cards earn Canadian Tire Money when redeemed. Canadian Tire Money is not earned on the purchase of gift cards. Gift cards cannot be used for online purchases or the purchase of other gift cards. You may check the balance remaining on a Canadian Tire gift card at any Canadian Tire retail store. Protect gift cards like cash. Canadian Tire is not responsible for replacing the value on a gift card if it is lost, stolen, destroyed, damaged or used without your knowledge or consent.
REFUND CARD TERMS & CONDITIONS
Canadian Tire Refund Cards may be used towards the purchase of merchandise or services at any Canadian Tire retail store (excludes Canadian Tire gas bars). Return of merchandise purchased with a Refund Card will only be credited to another Refund Card. Cards are not redeemable for cash or gift cards and cannot be used for payment towards any Canadian Tire credit account or Canadian Tire branded credit card. Refund Cards will expire one year after the date of issue (except for those issued in the province of Saskatchewan). After expiry any remaining balance will not be returned to you. You may check the balance remaining and the expiry date of a Refund Card at any Canadian Tire retail store. Any portion of a purchase paid for using a Refund Card balance will not be eligible to earn Canadian Tire Money. Refund Cards cannot be used for on-line purchases. Canadian Tire is not responsible for lost, stolen or cards used without permission. Protect Refund Cards like cash. Canadian Tire reserves the right to change these requirements at any time without notice.
