Sony Blue Earbud with Microphone

Hi Brittany26, Thank you for taking the time to share your feedback. We're truly sorry to hear about the experience you've had with our in-ear headphones. We understand how frustrating it must be to encounter issues with audio playing in only one ear. We'd like the opportunity to make this right and look into the issue more closely. Please contact our customer support team using this link https://us.esupport.sony.com/support/s/support-contact?language=en_US&category=headphones so we can troubleshoot the problem with you directly. We appreciate the opportunity to improve your experience. Sincerely, - Stephanie

Hi Jet12345, Thank you for your feedback on the MDR-EX15AP headphones. We're glad to hear that you enjoy the sound quality. We apologize for the inconvenience you've experienced with the usability of the controls. The MDR-EX15AP headphones are designed to be straightforward, but we understand that the controls can sometimes be challenging. Here are a few tips that might help: 1. Turning On/Off: These headphones do not have a power button as they are wired and powered directly by the device they are connected to. Ensure that the connection is secure and the device is powered on. 2. Control Functions: The in-line remote control allows you to manage your music and calls. Here’s a quick guide: - Play/Pause: Press the button once. - Skip to Next Track: Press the button twice quickly. - Go to Previous Track: Press the button three times quickly. - Answer/End Calls: Press the button once to answer or end a call *Note: The button function may vary depending on the smartphone. If you continue to have difficulties, please refer to the user manual for detailed instructions. https://www.sony.com/electronics/support/wired-headphones-in-ear/mdr-ex15ap/manuals We appreciate your feedback and will consider it for future product improvements. Thank you for choosing Sony. Sincerely, Romeo Sony Social Support