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10 out of 20 (50%) reviewers recommend this product
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1 out of 5 stars.
Defective design
4 years ago
Bought this last summer for the foot of our driveway. It is in full sun most of the day. Doesn’t charge at all on cloudy days. Now that it’s winter, it doesn’t light about 90% of the time.
No, I do not recommend this product.
Helpful?
Response from Sun-Ray Team:
4 years ago
Sun-Ray Team
Donna, I'm sorry to read that you were having some trouble with one of our products. You can always reach out to our customer service team by email (contact@ezreplacement.com) or phone call (877-477-2264), if you need any help, or replacement parts with our product. We would love to help! All you would have to do if file a Warranty Claim, which is a short questionnaire, and we send you any replacement parts or a full product replacement if needed. I will leave a link to our Warranty Claim below. . . Warranty Claim- https://ezreplacement.com/warranty-claim
1 out of 5 stars.
Ne fonctionne pas à long terme.
5 years ago
j’ai acheté ce produit en juin 2019. Il n’a pas fonctionné de l’hiver et en mai il a complètement cessé de fonctionner. J’ai acheté des batteries solaires neuves et ça a fonctionné seulement une journée. Les panneaux solaires ne rechargent pas les batteries.
Acheté en juillet 2019, rendu janvier 2020 fonctionne parfois et depuis avril 2020 ne fonctionne pas du tout. Le fini aussi s'est dégradé beaucoup. J'ai nettoyer souvent les capteurs solaire pour voir si c'était de la saleté qui était le problème, mais ça rien changé.
Bought this outdoor solar lamp a year ago and is still working.
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Great addition to our poolside
5 years ago
These lamps are beautiful, provide light well into the night, even on cloudy days. The planter is a very nice feature and provides stability for the lamp post. Anytime we have had questions, the customer service has been outstanding. Would highly recommend this product.
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Q: Sorry. Just saw you listed a website for replacement parts. However there are a lot of parts there. Is this the “Hannah” light that’s listed on their website?
7 years ago
2 Answers
A: Replacement parts site does not have this lantern head (as of May '19 anyway). Also appears to be in USD and a similar lantern head costs more than a whole new light.
6 years ago
Helpful?
Q: 3 questions SVP : Quelles sont les couleurs: du pot et du lampadaires? Quelle est la hauteur du globe?
Q: 7 feet is a bit taller than I want. Can I put it together differently like without one pipe that will make it shorter.
6 years ago
1 Answer
A: Yes, you can remove the top pole and assemble the lantern to the middle post, making the lamp about 17” shorter.
6 years ago
Helpful?
Q: I want to screw this on to a retaining wall that is made out of 6 inch wide wood beams. Is the base without the flower basket going to fit or will it overhang.
6 years ago
1 Answer
A: The base without planter is 9” across at its longest width, so it will overhang.
6 years ago
Helpful?
Q: How do you open the lantern to turn on the light?
6 years ago
1 Answer
A: The switch should be exposed beneath the rim of the lantern head. It should not require opening the lantern
Q: I purchased this unit last June. It worked fine up until a month ago. When I replace the batteries the light turns on but will not turn off during daylight. I tried navigating the website but was unable to find what I was looking for. Any suggestions?
6 years ago
1 Answer
A: Please submit a claim via www.ezreplacement.com and we will have a replacement lantern head shipped out.
6 years ago
Helpful?
Q: I purchased this online, and it did not include the batteries in the packaging. What size batteries do i need to purchase to make this work?
6 years ago
1 Answer
A: AA rechargeable batteries, between 900 and 1200 mah.
6 years ago
Helpful?
Q: Is the lantern head interchangeable? The replacement parts website does NOT have this lantern head. Also is in USD and with shipping, similar one costs *more than a whole new light*.
6 years ago
1 Answer
A: We have both the bronze and black head in stock on our parts website. The customer is correct about the shipping being costly though, as we ship parts from TX. When products are under warranty, we of course cover the shipping costs.
6 years ago
Helpful?
Q: Any suggestion on the amount of weight that needs to be in the planter so that it doesn't tip over? Just put it together and the instructions don't mention anything.
6 years ago
1 Answer
A: The manual does state a minimum of 40 lbs on page 3.
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