Original MEATER Plus Wireless Smart Cooking Thermometer with Bluetooth, Silver

Steve, we really appreciate you sharing this, especially after giving both generations a fair chance. That kind of consistency in your experience is important for us to understand. When a probe works well for a period of time and then suddenly stops syncing entirely (even after replacing batteries, cleaning, and retrying setup), it usually points to the probe no longer maintaining a stable connection with the charger. That connection is essential, as it’s what allows the signal to be relayed to your phone. Once it becomes inconsistent, the probe may fail to sync no matter how many times you reset or retry. A good step to further confirm this is to place the probe back in the charger for about 20–30 minutes, ensuring it’s fully seated. When you remove it, check for a steady green light at the start. This indicates the probe is activating correctly. If that light doesn’t appear consistently or drops quickly, it’s a strong sign the connection isn’t being sustained. Also, making sure the contacts on both the probe and inside the charger are thoroughly clean and dry can help rule out any surface-level interference. That said, experiencing the same pattern across multiple units over time isn’t what we expect, and it’s understandable that this would impact your confidence in the product. We want to make sure you have something dependable every time you cook, not something you have to second-guess. Please reach out to us at support.meater.com. We’ll take a closer look at your case and work with you directly toward a solution that gets you back to a reliable and consistent experience.

Hey Dave, thanks for sharing this with us, that definitely doesn’t sound like the experience we want for you, just to clarify the MEATER probe uses its own app and does not pair with the Traeger App, so please make sure you’re connecting through the MEATER app first, then remove the probe from the dock and check the LED behavior while also checking the app status, if the LED blinks green but doesn’t show connected the disconnect is between the dock and your phone so we recommend checking Bluetooth permissions and keeping the dock close, if it blinks red and doesn’t connect the disconnect is between the probe and dock so place the probe back in the charger for a few seconds and try again, and if the probe shows connected but blinks red it may be paired directly to your phone instead of the dock so resetting the connection in the app should help, if this continues give us a call at +1-800-TRAEGER so we can get this working for you TRAEGER

Good day, we really appreciate you taking the time to share this, especially after having a good first experience with it. From what you’re describing, when a probe stops connecting after working initially, it usually means the link between the probe and the charger is no longer consistent. That connection is key because it’s what allows the probe to communicate with your phone. If it weakens over time, the probe may not reconnect even if everything else appears normal. To check this, place the probe in the charger for about 20–30 minutes, making sure it’s properly seated. When you remove it, look for a steady green light at the start. If that light doesn’t show consistently or drops quickly, it helps confirm the connection isn’t being maintained. It’s also a good idea to clean the contacts on both the probe and inside the charger, as small residues can affect both charging and connectivity. If you’re cooking with a grill or oven, keeping the charger as close as possible and reducing any obstruction can also improve stability during use. This kind of behavior isn’t expected, especially after it was working well before, and we want to make sure you have a dependable experience every time. Please reach out to us at support.meater.com. We’ll work with you directly and get this properly sorted.

Matt, we really appreciate you letting us know what’s been happening, especially after taking the time to reset everything. If the block connects to Wi-Fi but won’t connect to your phone, it usually means the local Bluetooth communication isn’t establishing properly. During cooks, if the probes keep dropping, that can also point to the probe not maintaining a consistent connection with the charger, which affects both range and stability. A good step is to place the probes in the charger for about 20–30 minutes, then remove it and check for a solid green light to confirm it’s fully active. Keep the charger very close to your phone during setup, and clear any previous MEATER pairings from your Bluetooth settings to avoid conflicts. Gently cleaning the contacts on the probes and inside the charger can also help restore a stable link. The behavior you’re seeing isn’t expected, and we want to make sure you can rely on it during every cook. Please reach out to us at support.meater.com and we’ll work with you directly to get this resolved and back to a smooth experience.

Good day, we appreciate you taking the time to share this. Connection reliability is such an important part of the overall experience, so when it doesn’t perform consistently, it can really take away from the convenience and confidence the product is meant to provide. This is not the expected behavior, and your feedback is very important to us.When connectivity feels inconsistent, it’s often related to Bluetooth or Wi-Fi communication stability, stored app data, or the connection between the probe and charger not remaining steady throughout the cook. Even small interruptions can affect pairing and reconnection. Your comments help us better understand where improvements are most needed. Our team would be glad to take a closer look and help you work toward a more stable experience at support.meater.com.