Nespresso Vertuo Next Coffee & Espresso Machine by DeLonghi, White

I like the machine but the instructions given to descale do NOT work! I had to go online to get instructions that actually worked. I wish the descaling process was simpler like Keurig machines. I can’t understand why there’s so many multiple steps that you can never remember. Please make descaling simple or give better instructions!

I absolutely love my Nespresso Vertuo Next coffee machine! It’s easy to use and makes delicious coffee every time. It was a gift from a friend and has quickly become an integral part of my daily routine. I enjoy having coffee with my friend while driving, and I also love making coffee for him. The machine heats up quickly, the pods offer a great variety, and every cup comes out smooth and satisfying.

I like the Nespresso Vertuo Next Limited Edition Bundle as a machine. It’s not too noisy, the size is perfect, and the design looks really beautiful in the kitchen without taking up too much space. The performance is very good, it makes a great crema, and overall it’s easy to use. My main issue is more about the coffee itself. I’m becoming less of a fan of Nespresso because you’re basically forced to buy only Nespresso capsules. Sometimes Starbucks makes Nespresso-compatible vertuo capsules, but other than that, you always have to buy Nespresso, and the cost for each capsule adds up quickly. The coffee is also quite strong, and I can’t drink more than two cups a day without getting a headache. With bean-to-cup machines, I can enjoy two to three cups a day easily. So overall, the machine is great, but the Nespresso coffee and pricing could definitely be improved.

I received this as a gift about 5 years ago, it just died. I spoke to a technical specialist, they said it was an electrical issue and could not be fixed. I then spoke to a supervisor who said, "That is an appropriate life span for this machine. We do have other (more expensive) machines which last longer." He offered me a discount towards the purchase of a new machine. When I asked why I should add my dead machine to my landfill/recycling bin only to have to do the same thing eventually with the next Nespresso, he said "That is the best I can do." ----- To continue: After I saw the response from Nespresso: (....Rest assured that we'll be happy to further assist you via live chat on our website....) I reached out one again through the chat. And this was the response: "Please note that as agents from the digital chat, we can only share with you troubleshooting steps that you may follow to try fixing your machine." So, it was a total waste of time. Plus my initial chat was disconnected, so I spend a total of another 30 minutes with Nespresso only to be now futher ahead.

If you're shopping for a Nespresso machine do NOT buy this one. I've gone through two Vertuo Next machines in a three year span and both have stopped working due to a mechanical water pump issue. I can't tell you how many pods have been wasted because the machine will randomly stop working despite being perfectly fine the previous day. I love the taste and quality of Nespresso coffee and I've already purchased a different model, but I have to say I'm disappointed that their machines barely last for two years. For a company that prides itself on recycling and sustainability they should be more dedicated to creating a longer lasting product and avoiding their machines ending up in landfills.