Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
Some products are non-refundable and non-exchangeable
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Purchased April 2020 set up was easy but base cracked within 3 months, started to rust quickly and was never really straight (always tilted on an angle) Would have hoped a net would have lasted a year or longer geez
No, I do not recommend this product.
Helpful?
2 out of 5 stars.
It’s aight
4 years ago
I bought this in June 2020 and it’s now March 2021.
I’ve been usin this net and it is a cheaper option, but I think this is more for if someone just wants to play basketball on a whim. The rim is flimsy, and u make shots that would probably miss on a regulation hoop because it bends the rim down a lot and flips it up and in unrealistically. The rim also isn’t really that replaceable. My rim got messed up a few days ago because it fell in the wind while I was filling it with water, and today I got a Spalding rim that’s supposed to fit with most nets, but it didn’t fit with this one. The rim also isn’t breakaway, so dunking hard isn’t a good idea. And since the spalding rim didn’t fit, now it’s just a backboard
No, I do not recommend this product.
Helpful?
1 out of 5 stars.
Terrible
6 years ago
Bought this a few months ago and it’s fallen to pieces. it took my boys 10 hours *with a few brakes to get calm* to build it within a month the backboard turned yellow. next the mesh fell apart from them shooting. then the rust wasn’t bad yellow liquid was everywhere. and it finally broke for good when we were moving back up the drive way one of the metal beams completely bent resulting the whole system to bend towards the right
No, I do not recommend this product.
Helpful?
1 out of 5 stars.
Huge regrets :(
7 years ago
We bought this last year and it has been such a headache. The instructions were impossible to understand, once we got it up it was near impossible to slide net up/down, the hoop broke within a week (emailed supplier and they sent a new one out immediately) but then after one winter, the base completely cracked and basically fell apart. It’s completely unusable and unsafe. It’s had more down time in past 10months then the time kids have actually been able to play with it.
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Q: Bought 48" stand up. But missing parts #5 and #30. What can I do?
3 years ago
1 Answer
A: Take it back to the store, let them know what is missing
3 years ago
Helpful?
Q: We just purchased the 48" Matrix BB system, one of the corner plastic pieces that fit on the backboard corner edge was damaged in the box. We need this piece, there is no contact information in the manual to reach out to the company. Please advise
5 years ago
1 Answer
A: Please contact the support team at 1-855-803-9314.
4 years ago
Helpful?
Q: The net wont lock no matter where I adjust it to. I pull the trigger and pull the plastic handle down and it raises the net but as soon as I release the handle it goes back down to the shortest height possible. Pls help.
6 years ago
1 Answer
A: Please make sure that below parts (6 and 5) are assembled correctly. If it is correct, please check if the trigger at part 6 works. If there is problem of the trigger, it may need to be replaced. For inquiries on parts, please contact ina.service@fglsports.com
6 years ago
Helpful?
Q: Can you dunk on it
6 years ago
1 Answer
A: The ability to dunk will vary by player.
6 years ago
Helpful?
Q: Bought in May and the net has disintegrated to nothing. Can I get a replacement net?
7 years ago
1 Answer
A: For replacement parts, please call 1-855-800-3113.
7 years ago
Helpful?
Q: I assembled the basketball net and filled the base with water, it was cracked and water leaks out. Is it possible to get a replacement base as I do not want to disassemble and return to store. (I purchased three weeks ago)
7 years ago
1 Answer
A: Please call 1-855-800-3113 for assistance
7 years ago
Helpful?
Q: What is the number to call for replacing parts?
7 years ago
1 Answer
A: Please call 1-855-800-3113 - Please find the updated User Manual here: http://www.canadiantire.ca/content/dam/canadian-tire/manuals/0842427_En.pdf for a
7 years ago
Helpful?
Q: Est-ce possible de se procurer seulement le panneau (plexiglass) car il est tombé (gros vents) et il s'est cassé?
Q: basketball system wont go up to 10 feet is there anyway to fix this?
there is an issue with the height it would only go to about 7 feet. the adjustment piece is on correctly. there are 2 height increments 1 where the backboard is about 5 foot 8" and where the backboard is about 7 feet but it doesn't go up to 10 feet.
9 years ago
1 Answer
A: While keeping one hand on the plastic handle with trigger and the other hand on the black support tube bring the grip all the way to the bottom and slowly allow this to move up the support tube until you reach the desired height. Should you continue to have issues please refer back to the manual or contact INA service at INA.service@fglsports.com or at 1-855-800-3113.
9 years ago
Helpful?
Q: Problème avec pièces # 4
En voulant assembler le produit nous avons constaté que nos 2 pièces # 4 ne sont pas pareils (pas identiques et pas même longueurs) et qui est impossible pour nous de le monter... que devons-nous faire pour obtenir le bon morceau?
A: Cet article a une garantie de remplacement de 1 an honorée dans tout magasin Canadian Tire.
S'il vous plaît contacter votre magasin local pour l'assistance.
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