Matrix Basketball System, 44-in

Purchased this system for my son for Christmas, assembly was a bit of pain in the butt due to the vague assembly instructions. After a couple stiff vodka's and a fire in the backyard firepit soon had me calmed down, and I got everything put together and my son started using it right away. Now I know its not the best or the strongest basketball net out there, but it serves the purpose, just believe the instructions when it says no dunking! That being said, it also tells you to fill up the base with sand or water, however being the dead of winter, my sand was frozen and I didn't want to put water in the base so I put a couple of heavy objects on top of the base until I could get some thawed out sand. Long story short, I forgot all about it and sure enough this spring, the wind came up one day and knocked it over, crushing the hoop. Feeling like an idiot I emailed customer service and told them my mistake and inquired about where I could buy a replacement hoop and how much it cost. Lo and behold, a customer service representative returned my email the next day asking for my address so they could send me a new hoop , free of charge. So while the product may be entry level, the customer service is not! Definitely worth buying this product given the great service, and you're not out a whole bunch of money if your kids see a squirrel and get distracted from using it for the next 10 years.....

horrible instructions, but after properly built, its a good net

The first time we bought one of these the metal pieces were not bent the way they were supposed to and the holes in the pole did not line up. So we took it apart brought it in to Canadian Tire and exchanged it. The second one we got a little further with the setup, but there was no english instruction manual and there were 2 other steel pieces that were straight when they should have been bent. Also, the design of the backboard attachment to the pole is very weak. This time we just returned the product for a refund. DO NOT BUY THIS PRODUCT!

I purchased this net on sale and got the box home to find it was missing parts despite being sealed and looked to be not tampered with. I exchanged it only to find the second one some wrong parts not allowing the backboard to connect to the pole correctly. I finally had to mix and match parts as I had already half assembled the net. Canadian tire staff was excellent about the exchange and missing marts but the product itself is cheaply made and quality control is suspect at best.

We bought this hoop and started to put it together. The first connection was with two bolts that should have been identical - they were packaged together so it wasn't like we mixed them up. One of them was completely different and of course didn't fit. We thought rather than return the item, we would try getting a bolt the same as what did fit. That wasn't possible due to the specialty of the bolt. So we reloaded everything back into the box and we have to take it all back. My 6 year old is soooo disappointed and so are we. We aren't sure about buying a different one and have the same thing happen again. We will go elsewhere. NOT impressed!