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1 to 5 of 8 Reviews
1 – 5 of 8 Reviews
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5 out of 5 stars.
Beautiful heater
5 years ago
Great ambience and works really well on our covered deck with 8' ceiling.
Yes, I recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Robert, Thank you for sharing your thoughts about the Living Ardens Patio Heater. If you have any questions in the future, please contact our customer service directly,at Happy2Help@Bondmfg.com or for faster service, through our Live Chat, which is available M-F 8am-4:30pm PST at www.Bondmfg.com. Stay toasty!
1 out of 5 stars.
Do NOT buy!
5 years ago
Product came damaged; scratches, dents and broken latch. And to make it worse the product does not heat over 130 sq feet as advertised and the glass cracked itself while testing !
The heat radius is barely 3 feet.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. If you have any other questions, please do not hesitate to contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Damaged Goods
5 years ago
We bought this heater and were super excited to pick it up! We opened the box and it seemed ok; however, as we unpacked all the parts it looked used! The base and the control panel were heavily scratched and dented. For the price, it should have been in perfect
condition! We returned it.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. If you have any other questions, please do not hesitate to contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
1 out of 5 stars.
Pretty, but....
5 years ago
Very dissatisfied with this product. Looks beautiful and we thought it would add significant heat, based on the BTU’s and design. Not so. Standing immediately next to the the unit was the only way to feel any heat, forget feeling warmth when sitting on the patio. Self ignition failed to operate after four uses. Screws rusty after three weeks being outside. Returned yesterday and customer service was superior. No issue. Cost far exceeded the value for this unit.
No, I do not recommend this product.
Helpful?
Response from CANVAS:
5 years ago
CANVAS
Thank you for reaching out and we are very sorry to hear about this. If you have any other questions, please do not hesitate to contact us at happy2help@bondmfg.com or via phone at 1.866.771.2663.
4 out of 5 stars.
Excellent heater if you can get it at a discount
5 years ago
We were able to get two of these at a sale price last year and couldn't be happier with them! Yes, there were minor scratches on the paint out of the box, but at night when it's dark and flames are lit, you don't notice it! Also, we noticed the same heaters being used at The Victor, which is one of the best Steak Houses in Vancouver! So I know they are up to the task for home use.
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1 - 10 of 22 Questions
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Q: This is our second year with the heater. Last year, no problems. This year a weak, tiny flame when set on high, and not adjustable. Full propane tank, connected properly. Any ideas on where to troubleshoot this problem?
6 years ago
2 Answers
A: Lisa, we're sorry to hear this. If you haven't done so already, please give us a call directly at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to connect soon!
6 years ago
Helpful?
Q: How do i get a replacement glass tube? mine shattered.
7 years ago
2 Answers
A: For thoes who have the same issue, The phone number was located in the owners manual. Like most people do I through mine out after browsing through. The phone number is 18667712663.
7 years ago
Helpful?
Q: I read in the instruction book after I made the purchase do not use on a wood deck, I already purchased this and my deck is wood.I think you should let people know this before they make the purchase.So I shouldn't use it on my wooden deck ?
5 years ago
1 Answer
A: Paulie, This patio heater may be used on a wood deck as long as the surface is flat and level. A composite deck is where there might be a concern. It must be 10 ft away from all combustible materials in a well ventilated outside area. It is not recommended to be near plants or shrubs or within 10 ft of a painted surface. The 50,000 BTU output, if used at high heat, is quite strong and needs the surrounding clear area for safety. For more questions, our customer service agents may be reached easily through email at Happy2Help@Bondmfg.com or Live Chat on our website M-F 8am-4:30pm PST. www.Bondmfg.com. Have a delightful day!
5 years ago
Helpful?
Q: I am looking for a cover for this heater where can I order one.
5 years ago
1 Answer
A: Cindy, Thank you for asking. We do not actually sell covers for this Patio Heater, but I understand they are available online through a few outdoor furniture cover suppliers. If you have any further questions, you may reach us directly by email Happy2Help@Bondmfg.com, or from M-F 8am-4:30pm, we are available through Live Chat on our website at www.Bondmfg.com. Have a lovely day!
5 years ago
Helpful?
Q: Peux t'on le raccorder au propane de la maison, par quelqu'un qui s'y connait ou il est fait pour une bonbonne de propane spécifique ?
A: Merci d'avoir tendu la main! Nous vous déconseillons de connecter votre appareil au propane domestique. Veuillez contacter notre service client à happy2help@bondmfg.com ou par téléphone au 1.866.771.2663 et ils seront plus qu'heureux de répondre à toutes vos autres questions.
A: Merci d'avoir tendu la main!
46,000 BTU's: 0,8 heures en haut, 16 heures en bas.
Veuillez nous contacter à happy2help@bondmfg.com ou par téléphone au 1.866.771.2663 et nos représentants du service à la clientèle seront plus qu'heureux de vous aider!
Q: Is there a protective cover available for this heater
6 years ago
1 Answer
A: Hi Warren, thanks for reaching out. We do not manufacture a cover for this item, we do apologize for the inconvenience. To learn more about the compatible covers we recommend, please email us at Happy2Help@Bondmfg.com. Have a great day!
6 years ago
Helpful?
Q: How long will it run approximately on a 20 lb tank of propane.
6 years ago
1 Answer
A: Hi Teddy, thanks for reaching out! The tank hours totally depend on the setting used, as it does range from low, medium and high. Generally speaking, this is anywhere from 6-12 hours. We hope this helps!
6 years ago
Helpful?
Q: The gas is burning black and leaving soot on the inside of the glass, and on the cover and tops of the grill guard. Have changed propane and tanks and suppliers. How do I fix?
7 years ago
1 Answer
A: Hi there! Thank you for reaching out. Soot may occur depending on the type of propane you're using. Please give us a call so we can learn more to help. We're available at 1.866.771.2663 M-F from 8 am - 4:30 pm PT. We hope to connect soon!
7 years ago
Helpful?
Q: How much does this weigh without the propane tank?
7 years ago
1 Answer
A: Hi Susan, thanks for reaching out. This patio heater weighs 67.10 lbs. We hope this helps!
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