Ecobee SmartSensor for Doors and Windows, White

Easy setup, major flaw: This 'security' system is useless without internet. If your connection drops (e.g., cut cable, router failure), all features, including the thermostat alarm, fail. Our house was unsecured for 48 hours over Thanksgiving when our internet went down. This critical vulnerability is not disclosed in the product information.

I use the thermostat and doorbell cameras, and they work great! The doorbells were very easy to install, but I let my heating guy connect the thermostat (I had old wiring that needed to be replaced). Next up I think I'll be getting motion detectors.

The camera is ok in the daylight and with lights on. If you want to use it at night, forget about it. Unlike the doorbell cam (which works really well at night) this one just doesn't work. It's just dark, all the time. The orientation is also terrible. If mount it on the ceiling, there is no option to flip the orientation of the camera. Overall, a very poor design and would not recommend.

I was skeptical about the connectivity of this camera at first. I had a bad experience with eve cameras dispite its good reputation. I am a ecobee purchaser for now.

I’ve been an Ecobee user since before 2019. I didn't get to join the pilot program for the Switch+, but I bought one as soon as it was released. Unfortunately, a lightning strike took it out. I replaced it with another one, and once again, after a small lightning spark, it went haywire. I had to remove it from the wall and reinstall it (which the average user probably shouldn't be doing — YouTube helped, and yes, I turned the breaker off). It powered back up and worked for a while... until now. It no longer connects to the thermostat. The motion sensor on it still works, which is nice, but everything else has failed. I won't be buying another Switch+ — next time, I'll just use a motion detector and another smart switch. I also bought a combo pack of motion and door sensors, thinking I could use them with Apple Home Automations — for example, when a door opens, the light turns on. But they’re too slow to respond for that to work well. I also assumed the door sensors had temperature and motion detection — turns out, not without a subscription? That’s disappointing. You can use the 2 individual occupancy sensors but now I have 2 devices for one purpose. The door sensors are a waste. From here on out, I’ll be switching to Eve devices — motion sensors and door/window sensors that work with HomeKit without needing a subscription. I can still trigger the Ecobee thermostat through Apple Shortcuts if needed, like turning off the AC when a door opens. But Ecobee requiring a subscription just to get basic motion functionality from a sensor is a bad move. If the motion on the door sensors worked out of the box, I wouldn’t be this frustrated. 120 degree of motion detection, False! never had any motion from my door sensors. Sorry Ecobee, but you're losing a loyal customer with this approach. Don't bother reaching out - just improve your approach, I'm already switching.