DeLonghi Dedica Espresso & Cappuccino Maker, 15-Bar Pump, Stainless Steel

Dear Vilma, Thank you for sharing your experience with the De’Longhi Dedica Espresso Machine (Product ID: EC680M). We are truly sorry to hear that your machine brewed very slowly on the first day and then stopped brewing altogether. We completely understand how disappointing this must be—especially when you were excited to enjoy your new espresso machine for the holidays. We also apologize for the difficulty you encountered when trying to reach us by phone and chat. Your time and satisfaction are very important to us. We regret that your review did not include an email address, as this would allow us to contact you directly and provide a prompt resolution. We want to make sure you receive the assistance you need as quickly as possible. In many cases, slow or no extraction is related to using coffee that is ground too fine or tamped too firmly. Please try using a coarser grind—similar to table salt—and avoid applying excessive tamping pressure. For visual guidance, please copy and paste the following link and refer to the 2:21 mark: https://www.youtube.com/watch?v=Q_8D5n2bLuw To help us further diagnose the issue, we kindly ask you to: Record a short video while performing the steps shown in the tutorial. Contact us so you can share the video, allowing us to evaluate the latest status and guide you accurately. Once we receive the video, we will be better equipped to walk you through the necessary troubleshooting steps or process any applicable warranty claims for repair or replacement. To address the issue, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. You may also reach us by phone or email through the contact options listed here: https://www.delonghi.com/en-us/contact-us Please don't hesitate to reach out if you have any further questions or need assistance—we are here to help and want to ensure you can enjoy your espresso machine as intended. Kind regards,

Dear Elisabeth, Thank you for sharing your feedback on the De’Longhi Dedica Espresso Machine (EC680M). We’re sorry to hear about the issues with ESE pods and temperature, and we appreciate you bringing this to our attention. To explore solutions and ensure the best experience, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’re here to help! Kind regards,

Dear Customer, Thank you for sharing your experience with the Dedica Espresso Machine (Product ID: EC680M). We understand how frustrating it can be to encounter difficulties with the filter basket assembly and milk frothing, and we truly appreciate your detailed feedback. Since the gasket in the portafilter assembly is new, we suggest rinsing hot water from the machine before brewing—this will soften the gasket and make assembly easier. Also, ensure the coffee dose in the filter basket is at least 3 mm full, which will improve the fit. For milk frothing, please use cold milk with at least 2% fat from the fridge. If using plant-based milks such as almond, froth may be minimal. If the issue occurred after multiple uses, cleaning may help—disassemble the carafe parts, soak them in hot water with mild soap for 20 minutes, then rinse and reassemble before trying again. If the issue persists, please feel free to chat with a Live Expert at: https://www.delonghi.com/en-us/delonghi-support and click Chat at the bottom right. We’ll guide you through further troubleshooting. Remember, your machine comes with a 2-year industry-leading warranty when purchased from an authorized retailer, providing peace of mind and access to our North America-based customer service team. Kind regards,