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30 out of 42 (71%) reviewers recommend this product
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1 to 5 of 57 Reviews
1 – 5 of 57 Reviews
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5 out of 5 stars.
Happy to have it
2 years ago
Good product. Good deal.
Helpful?
Response from Globe Union Customer Care:
2 years ago
Globe Union Customer Care
Dear Floo, thank you for your review. If you ever come across any questions about this unit, please call us directly at 1-800-487-8372 Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchases.
1 out of 5 stars.
Worst Faucet Ever Purchased
2 years ago
This was a terrible purchase. The part of the faucet that pulls out doesn't pull out without a fight having to pull very hard. Also, the rubber piece that covers the button to activate the spray function fell off within a few days.
Helpful?
Response from Globe Union Customer Care:
2 years ago
Globe Union Customer Care
We are so sorry to hear you have experienced issues while trying to install this faucet. There may be a few things that require adjustment. Our experienced support staff would be more than happy to help resolve any issues you may be encountering. Please feel free to contact one of our agents calling us at 1-800-487-8372. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST.
5 out of 5 stars.
Good buy
2 years ago
Very nice faucet very smooth handle spray works great.
Helpful?
Response from Globe Union Customer Care:
2 years ago
Globe Union Customer Care
Thank you for your feedback. If you have any questions, please feel free to contact us by calling at 1-800-487-8372. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchase
5 out of 5 stars.
Height and operation.
2 years ago
Smooth operation with good stream and spray. Extra height helps when placing tall items in sink.
Helpful?
Response from Globe Union Customer Care:
2 years ago
Globe Union Customer Care
Thank you for your feedback. If you have any questions, please feel free to contact us by calling at 1-800-487-8372. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchase
4 out of 5 stars.
GREAT CUSTOMER SERVICE
2 years ago
Purchased in Sept 2018 on sale. New plumbing lines installed in the entire house Aug 2018. Instalation was easy. The faucet worked very well for this brand. March 2023 discovered a leak coming from bottom of the pull out hose ( when water not running ). Phoned the Danze customer service number. They are sending me a replacement hose at no charge. DID NOT Have RECIEPT.
Yes, I recommend this product.
Helpful?
Response from Globe Union Customer Care:
2 years ago
Globe Union Customer Care
Thank you for your feedback. If you have any questions, please feel free to contact us by calling at 1-800-487-8372. Our business hours are 8:00 AM - 8:00 PM Monday through Friday and 9:00 AM - 6:00 PM Saturday EST. It is our pleasure to be able to provide you with support and assistance for your product purchase
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 11 Questions
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Most helpful answers
Q: Do you have a video showing how to install it?
2 years ago
2 Answers
A: Hi Dan, We do not have a video however you can follow the product manual for set-up purposes found in the resources tab. Thank you
2 years ago
Helpful?
Q: Is this faucet compatible with granite counter tops? Do you need to have the metal plate along the bottom?
4 years ago
2 Answers
A: Hello Carrie. Thank you for submitting this question.
Yes , this is compatible with granite counter tops. The minimum thickness 1/16" must be and the maximum thickness is 1 7/16".
The deck plate is optional, therefore it does not need to be installed.
4 years ago
Helpful?
Q: Pouvez-vous nous dire quel est le modèle de remplacement pour la cartouche du robinet d'évier Danze Dekade à 1 levier, 8 pouces ? Merci de nous conseiller
A: Bonjour Gigi, merci d’avoir soumis cette question. Toutes les cartouches font partie de la garantie. Notre équipe de service peut vous envoyer une cartouche. Veuillez communiquer avec l'un de nos agents svp appelez-nous au 1-800-487-8372. Nous ferons en sorte de résoudre votre requête tout de suite. Veuillez noter que nos heures d'ouverture sont 8:00 AM-8:00 PM du Lundi au Vendredi et 9:00 AM-6:00 PM Samedi EST. Cordialement
Q: How can we correct a low flow in the hot water - brand new, just installed.
The faucet has a small stream on hot - not even strong enough to keep the spray on. Should we return the faucet for replacement?
12 years ago
1 Answer
A: Before returning to the store, we suggest that you contact our customer support line where one of our qualified technical representative can access the problem. We can be reached at 1- 800-487-8372.We are available from Monday to Friday from 8 AM to 8PM and on Saturdays from 9AM to 6 PM EST.
12 years ago
Helpful?
Q: SKU number
I want to register this product online and it asks for SKU number, instead of the model number. So, what's the SKU number of this product ? Thanks.
12 years ago
1 Answer
A: The SKU number is #63-3346-0, which is the Canadian tire number.
12 years ago
Helpful?
Q: Replacement Parts
The little piece of rubber that covers the buttons to turn the sprayer on keeps popping out. Can we get a replacement cover ? If so where? This faucet is about a year old.
12 years ago
1 Answer
A: Hello, please note by calling the Danze customer care department at (1-800-487-8372) and providing some details replacement parts are available.
You may also email (support@globeunion.com) should you prefer.
12 years ago
Helpful?
Q: Does this faucet swivel left to right like other faucets?
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