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1 to 5 of 10 Reviews
1 – 5 of 10 Reviews
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1 out of 5 stars.
Crumbled mess.
a year ago
I bought this table 3 years ago. The first two seasons we loved it. This winter it started to crumble. Despite being covered and protected. It is falling apart and is now a useless eyesore on our patio. It was a significant investment and a gift to my husband. Very disappointed and Canadian tire will not do anything.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
a year ago
Sunjoy Product Expert
Hi Subaru, we are grateful that you spend time to let us know about your experience and we apologize for the inconvenience and that your expectations were not met by our product. We would love to discuss more with you, please feel free to contact our customer service at 1-877-486-6759 or email us at canadianservice@sunjoygroup.com.
1 out of 5 stars.
Same as other reviews - table is crumbling
3 years ago
I’ve had this table for 2 years now. After the first winter, it crumbled/cracked a bit, so we patched it up to work good enough for the next season after warranty inquiries went nowhere. The second winter we were extra careful to make sure there were absolutely no leaks or chances for snow to get in, and it’s even worse than before. The coating they use is just not suitable for outdoor use, even though propane fire tables are only safe for use outdoors. The burner was also inconsistent and takes 30-45 seconds of clicking to get going, so even that function isn’t great, and I’m guessing the starter will fail soon too. The product looked great on day one, but absolutely not worth buying. I’m not even going to bother adding photos because it looks the exact same as all the rest of the reviews here. Product should be recalled.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Dear Value Customer, we are grateful that you spend time to let us know about your experience and we are sorry about it. We would be happy to find the best way to resolve this matter. If you have questions or concerns please feel free to contact us at 1-888-670-6684.Thank you.
1 out of 5 stars.
Known defective product. Falls apart after warranty ends
4 years ago
Similar to the other reviews this table is decaying. Even with proper winter protection in place this table is crumbling.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Hello Lisa, thank you for your sharing experience and your feedback contributes to improve our products and service. If you have quality issues please contact us at canadianservice@sunjoygroup.com.
1 out of 5 stars.
Canvas York outdoor fireplace
4 years ago
Again same as the review below, I bought this table 2 years ago and it fell apart.
I tarped the table each winter to keep it clean and dry and I just discovered that the outer material broke away, I haven't even touched it yet because I'm worried it will just crumble. It's just ridiculous that this is an outdoor fireplace and after 2 years it like this. It's not like you can bring in it for the winter. Frustrated!!
We spoke to Canadian Tire and there was nothing they can do. Very disappointed.
BUYER BEWARE
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Hello Acgould22, please contact us at phone 1-888-670-6684, email customer.care@sunjoygroup.com or website www.sunjoyonline.com to solve your problem. We are willing to help. Thank you.
1 out of 5 stars.
Fell apart
4 years ago
Much like the review below, I bought this table 2 years ago and it fell apart.
I tarped the table each winter to keep it clean and dry and I just discovered that the outer material broke away and the insides are a wet sand like material. Each time I touch it to try and clean it up more breaks away.
It’s completely ruined.
We spoke to Canadian Tire and there was nothing they can do. Very disappointed.
BUYER BEWARE
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Hello Derek, we appreciate you for taking time to share your experience. Sunjoy apologizes you have not had a great experience with your purchase. At Sunjoy quality and customer satisfaction is priority. Please feel free to contact us at 1-888-670-6684, email to customer.care@sunjoygroup.com or visit our website at www.sunjoyonline.com and select the chat box.Thank you.
Start typing your question and we'll check if it was already asked and answered.
1 - 10 of 18 Questions
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Most helpful answers
Q: Does the propane tank conceal inside the table?
7 years ago
3 Answers
A: Dear valued customer, Unfortunately, the propane tank is outside of the fire table and it has a tank rack that comes with the unit. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: Bonjour, j'ai aheter le foyer l année passer, le foyer s'allume mais la flame ne reste pas allumer lorsque je relâche le bouton.
Dommage, il es neuf.
Merci
A: Bonjour Ben, Vous pouvez appeler notre service clientèle au 1-866-578-6569 ou visiter notre site Web à l'adresse www.sunjoyonline.com afin que nous puissions effectuer le dépannage de votre table de cuisson. Nous sommes plus qu'heureux et disposés à vous aider avec une telle question. Je vous remercie.
Q: Do you use both the lava rock and the glass together?
6 years ago
2 Answers
A: Hi Marie, In regards to your question, you may only need to use the lava rocks that are included when purchasing this unit. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you.
6 years ago
Helpful?
Q: Given that this fire table is so heavy, can it be left outside and covered with a heavy duty tarp or vinyl cover (like you would a gas BBQ) for the winter months?
6 years ago
2 Answers
A: Hi Tracey, For your question, it can be left outside during winters by just covering it up with heavy-duty tarp for protection. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-866-578-6569 or visit us at www.sunjoyonline.com. We are open 24/7. Thank you.
6 years ago
Helpful?
Q: How long is the hose on this?
7 years ago
2 Answers
A: Hi Jimmy, Good question, it would be 3 meters for the length of the hose. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: Can this table be left outside? After looking at the reviews for other Canvas fire tables I’m hesitant to buy this one...
7 years ago
2 Answers
A: Dear valued customer, For your question, we recommend storing the fire table indoors and in a dry area during the winter season for it not to get weather damaged. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: What are you suppose to do for storage for winter?
7 years ago
2 Answers
A: Dear valued customer, For your question, we recommend storing the fire table indoors and in a dry area during the winter season for it not to get weather damaged. If you have any other questions or concerns, please don't hesitate to call our customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: Bonsoir
Est ce que la bombone de gaz est cachée a l interieur de la table?
Est ce que la table est en vrai béton et combien pèse t elle ?
Merci
A: Cher client, En fait, le réservoir d'essence se trouve à l'extérieur de l'unité ou de la table d'incendie. En outre, il est fait de ciment et pèse 187 livres. Si vous avez des questions ou des préoccupations, n'hésitez pas à appeler notre service à la clientèle au 1-888-670-6684. Je vous remercie.
A: Hello Timmy, thank you for asking! The item weight is 198.41 pounds. For more inquiries, please don't hesitate to call 1-888-670-6684.
6 years ago
Helpful?
Q: CAN YOU CONVERT TO NATURAL GAS?
8 years ago
2 Answers
A: Hi Andy, This fire table is designed to use a Propane gas and we do not recommend to convert it into natural gas. Should you have more questions or concerns, please dial 1-888-670-6684. Thank you!
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