Most products can be returned or exchanged at any Canadian Tire store within 90 days of purchase
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13 out of 18 (72%) reviewers recommend this product
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1 out of 5 stars.
Not a good purchase
4 years ago
The light only stays on for an hour or so. I have the solar panel in a very sunny area but its very weak. Already discarded the box and receipt so I burn. Do not purchase
No, I do not recommend this product.
Helpful?
Response from Support Team:
4 years ago
Support Team
We are very sorry for the inconvenience, please feel free to reach us at [customerservice@jiaweitech.com] or [855-760-0758] for technical assistance. Looking forward to hearing from you.
2 out of 5 stars.
Canvas table lamp
4 years ago
This is the second one I have bought. First one didnt work at all. Second one only stays lit for 2 hours
After being in full sunlight all day.
Helpful?
Response from Support Team:
4 years ago
Support Team
We are very sorry for the inconvenience and would like the opportunity to investigate your feedback further. Please could you contact us at [customerservice@jiaweitech.com] or at [855-760-0758]? We’ll work with you to resolve any issues as quickly as possible.
2 out of 5 stars.
I found it useless...
4 years ago
Sadly i had to return this lamp. It is really nice, good weight, great size, and attractive.
I could not get it to keep a charge though. It's solar, which is what I wanted because I don't have an outlet where I wanted to put it. I tried it for about a week and no go. Would not stay lit for any length of time.
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
Outdoor lamp
5 years ago
The lamp is heavy-however it did blow over in the wind and nothing broke-the shade stayed perfect!
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Outdoor table lamp
5 years ago
This light is perfect for an outdoor table. Sturdy yet elegant and gives off a fair amount of light.
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1 - 10 of 13 Questions
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Most helpful answers
Q: Could these lamps be used in case a power outage as long as they were charged?
Do these lamps need direct sunlight, or will they charge without sunshine
4 years ago
2 Answers
A: Hi,
Thank you for contacting Jiawei.
Yes if charged with sunshine the light should work without the power. We recommend to charge these lights under direct sunlight so that its charged completely and work as you want them to work.
Regards,
Jiawei Team
4 years ago
Helpful?
Q: What type batteries does it use
2 years ago
1 Answer
A: We will guide you on such situations, please reach out to our customer service on customerservice@jiaweitech.com or +1 (855) 760-0758
2 years ago
Helpful?
Q: looking to purchase this product on line, but wondering if it comes with batteries?
7 years ago
1 Answer
A: Yes it does.
7 years ago
Helpful?
Q: Solar lamp won't charge. The film looks like it is removed but still a thick clear plastic on top. Does the setting have to be turned off to charge?
9 years ago
1 Answer
A: In order to charge the batteries for your lamp you need to have your lamp turned on and have it charge for at least 15 sunlight hours. This will charge your batteries. If you may have further questions or concerns please call customer service at 1866-897-2098.
9 years ago
Helpful?
Q: Lamp on flickers once and doesn't come on?
Beautiful lamp nice and sturdy. I turn it on and it flicks once and that's it. Any suggestions.
9 years ago
1 Answer
A: This issue maybe caused by any probable reasons as below:
1. Battery may not be making contact with terminal.
2. Battery is not fully charged. Be sure the light is in a sunny location where it can receive the maximum amount of full and direct sunlight every day. If the light does not receive enough sunlight during any given day (e.g. dueto cloudy or overcast weather conditions), it will be recharged on the next sunny day and resume normal operation. Keeping the panel clean is equally important to ensure maximum charge.
3. The light is installed too close to other light sources, such as streetlights, porch lights, or other solar lights. Relocate or eliminate other light sources.
You can call customer service at 1-866-827-4985 for further assistance and troubleshooting.
9 years ago
Helpful?
Q: Our Lakeside Lamp does not work. No protective film on solar panel. Left in the direct light for 2 days but the lamp didn't come on. Switch positn?
10 years ago
1 Answer
A: The unit may be defective. We would encourage to take into your local store and have someone look at it.
This product carries a 1 year exchange warranty redeemable at any Canadian Tire store.
10 years ago
Helpful?
Q: Where can I buy replacement batteries?
The batteries are smaller than regular AA batteries.
10 years ago
1 Answer
A: This light uses 1 pc 400 mAh LiFePO4 14430 Battery, CTC carries this battery, SKU# is 052-4774.
Please note this uses a battery that is bigger than regular AA NiCd battery.
10 years ago
Helpful?
Q: How heavy is this Solar Lamp? I plan to put it on top of a table on my condo balcony & am worried about how stable it would be in case of strong winds
11 years ago
1 Answer
A: It weighs approximately 5 pounds.
11 years ago
Helpful?
Q: How do these work; there are no instuctions with the lamps except for the hang tag.
I purchased two of these lamps. Turned them on to the 8 hour setting. They were out all day at this setting and in the evening the light came on. The next evening they did not come back on; what did I do wrong?
11 years ago
1 Answer
A: 1) Make sure the protective film on the solar panel is removed
2) Make sure the light is in a spot where it will receive direct sunlight for at least 5 hours during the day
If it is receiving direct sunlight, and the film is removed, it should come on at night.
11 years ago
Helpful?
Q: What is the return/exchange policy on these?
The shade appeared to be secure to the lamp. As soon as we got to the car it got turned upside down and the shade came off and shattered. What is the exchange/return policy for something like this?
11 years ago
1 Answer
A: This product carries a one year exchange warranty against any manufacturing defects redeemable at your local Canadian Tire store.
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