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6 out of 18 (33%) reviewers recommend this product
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1 to 5 of 27 Reviews
1 – 5 of 27 Reviews
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1 out of 5 stars.
Very low quality and way over priced
3 years ago
Nice concept, poor quality. I bought it at the end of the season on sale for 50%. I just spent double that amount redoing the Canvas and the support beams. Powder coating is low quality, showing rust already. 2 of the center support beams bent from the weight of the rain water.
Zero help from the manufacturer and no help from CT.
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
3 years ago
Sunjoy Product Expert
Dear Customer,thank you for your feedback.If you have any question or concern during assembly or use you can contact at 1-888-670-6684 or canadianservice@sunjoygroup.com.Thank you.
3 out of 5 stars.
Un an après
4 years ago
J’ai acheté ce produite l’an dernier et je suis déçu et la rouille est déjà sorti
Cher client de valeur, nous vous remercions d’avoir pris le temps de partager votre expérience. Vos commentaires sont importants et nous sommes reconnaissants à ce sujet pour l’amélioration de nos produits et services. Si vous avez des questions ou des préoccupations, n’hésitez pas à nous contacter au 1-888-670-6684 Merci.
3 out of 5 stars.
Pergola reviews..
4 years ago
I had this for 13 months and left the frame up all winter, now in may i go to put canvas back on , and find one of the curved tubes split open for about 2 inches , this is not normal to last just one summer ,sure looks like a DEFECT to me
No, I do not recommend this product.
Helpful?
Response from Sunjoy Product Expert:
4 years ago
Sunjoy Product Expert
Dear valued customer, we are happy that you spend time to tell us about your dilemma and we would like to apologize about such experience. Please let us know more about your concerns and we will gladly talk to you about it. Kindly call our customer service at 1-888-670-6684. Thank you!
4 out of 5 stars.
Canvas Bellagio Pergola can be noisy
4 years ago
Que la toile bouge beaucoup avec le vent et doit être remise en place. Aussi, le vent fait claquer les attaches, ce qui fait du bruit quand on est assis dehors.
Cher client value, nous vous remercions d’avoir pris le temps de partager votre expérience. Vos commentaires comptent et nous en sommes reconnaissants pour l’amélioration de nos produits et services. Si vous avez des questions ou des préoccupations, n’hésitez pas à communiquer avec nous au 1-888-670-6684 Merci.
4 out of 5 stars.
Super.. juste 1 défaut
5 years ago
Le seul hic c’est que des poches d’eau se forme sur la toile.. Ce qui fait étirer la toile.. Risque de déchirure selon moi. Alors, nous enlevons les poches d’eau avec un balai régulièrement
Cher client de valeur, merci beaucoup pour partager votre expérience de magasinage avec nous. Nous sommes profondément reconnaissants de votre satisfaction à l’égard de notre CANVAS Bellagio Pergola, 10 x 8 pi. Si vous avez une question ou une préoccupation, s’il vous plaît contactez-nous au 1-888-670-6684 Merci.
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1 - 10 of 17 Questions
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Most helpful answers
Q: Do the poles have pre-drilled holes to secure to a wooden deck!
7 years ago
3 Answers
A: Hi Dick, For your question, Yes, it has a pre-drilled holes on the base plate of this pergola where you can anchor it on a wooden deck. But when securing the pergola on solid foundations, such as patio concrete or wood, Sunjoy recommends you secure it with the appropriate anchors. While these types of anchors are not supplied with the product, they can be easily purchased at your local hardware or home store. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: I'm trying to buy a replacment canvas for this pergola what are the exact dementions of the CANVAS? not the pergola
3 years ago
2 Answers
A: I contacted the manufacturer in Singapore, zero help and zero parts. They sent me dimensions. They were not correct. I took the one I had, which filled with rain water all the time and bent the beams and had a marine boat top company duplicate it with a thicker marine grade sunbrella canvas. Just got it. I would never buy it again. Junk.
3 years ago
Helpful?
Q: What are the dimensions of this product at the top. It looks like the supports overhand and might therefore be wider than the base. Thanks
4 years ago
2 Answers
A: Hello Nickm, the overall length, width and height of this pergola are 11.4x9.4x7.8in. If you have any questions or concerns please contact us by canadianservice@sunjoygroup.com. Thank you.
4 years ago
Helpful?
Q: Bonjour,
Existe-t-il une toile de remplacement ? L'usure apparait déjà après seulement 1 mois d'utilisation. Très déçu de mon achat.
Q: Is the sunshade removable and is this recommended during inclement weather?
7 years ago
2 Answers
A: Dear valued customer, In regards to your question, Yes, the canopy is removable and it is recommended to take off the canopy during inclement and/or winter season. If you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
6 years ago
Helpful?
Q: Can we get a replacement canopy for this product in a different colour than BLACK
The black canopy is really dark and too long. Can we at least get a different colour?
7 years ago
2 Answers
A: Dear valued customer, You may call the customer service at 1-888-670-6684 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: Where are the replacement tops?
Canvas pergola 088-1871
7 years ago
2 Answers
A: Hi Barb, You may call the customer service at 1-888-670-6684 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: Store information indicates that 'parts and accessories' are available for this item (088-1871-2) but I don't find any information.
Store information indicates that 'parts and accessories' are available for this item (088-1871-2) but I don't find any information. I'd like to know if it is possible to buy just the cover for this pergola?
7 years ago
2 Answers
A: Dear valued customer, If you're referring to the canopy of the pergola, you may call the customer service at 1-888-670-6684 for them further assist you. Thank you.
6 years ago
Helpful?
Q: Is it possible to purchase a replacement sunshade?
8 years ago
2 Answers
A: Hi Alibaba, You may call the customer service at 1-888- 670-6684 for them to further assist you. Thank you.
6 years ago
Helpful?
Q: Is there mosquito netting and/or privacy curtains available for this?
8 years ago
2 Answers
A: Dear valued customer, Unfortunately, it does not have any mosquito netting or curtain for the pergola. Should you have any other questions or concerns, please don't hesitate to call the customer service at 1-888-670-6684. Thank you.
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