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17 out of 22 (77%) reviewers recommend this product
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1 to 5 of 31 Reviews
1 – 5 of 31 Reviews
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3 out of 5 stars.
Unreliable
4 years ago
We've had this unit for about a year, after about a month the remote gave out, changed the batteries and still did not work. Now our fireplace don't work. It shuts off, E1 comes up. We looked it up and we did everything they said to do and problem still there. Looks like the fan isn't working. Can we get another insert for this unit?
Helpful?
1 out of 5 stars.
"Loved it at first"
5 years ago
I purchased couple years ago now got Canadian tire to assemble for a fee and loved it! Until one day my place filled up with smoke and I wasn't sure why..the plug had melted into the outlet in wall and blew breakers to point I couldn't switch and turn them backbin again.. had to get an electrician come and get outlet replaced in wall and now need new plug on fireplace in order to even use it.. ☹ was nice while it lasted tho. .
No, I do not recommend this product.
Helpful?
5 out of 5 stars.
5 star
5 years ago
Love this fireplace,just needs real fire sounds to make it come alive
Helpful?
5 out of 5 stars.
Great buy!
5 years ago
We bought this for our basement recroom as it is cooler down there. This was a great buy as it throws off the heat and repalces an old TV stand we had as well! Would highly recommend.
Helpful?
4 out of 5 stars.
Does the job
5 years ago
This fireplaces is truly great as it warms up our whole condo. For the price I didn’t expect it to function so well. The only problem I had was that the bottom drawer doesn’t fully close. Took the fireplace out of it thinking it was from the weight of it but it’s clearly a manufacturing problem.
A: Les 2 produits sont différents, une plinthe est un chauffage principal qui fonctionne sur le 220V et un foyer est un chauffage d'appoint qui fonctionne sur le 110V
Q: how wide are the to openings at each end of the fireplace.
6 years ago
1 Answer
A: Its 8inches wide
6 years ago
Helpful?
Q: Put this together and love the look but the drawers at the bottom are very stiff. Have to pull on them really hard to open them and push really hard to close them. Are they all like this or did I just get a bad one? It’s really bothersome
6 years ago
1 Answer
A: Please check if the track is align properly and also if the drawer is on the track. If not, please remove the drawer and put back in place.
6 years ago
Helpful?
Q: What are the dimensions of the shelves on the sides? I am hoping to put the cable box there but I need to know the length and width of the openings.
6 years ago
1 Answer
A: It is 6.5 inches wide by 8 inches deep.
6 years ago
Helpful?
Q: Are you able to place a TV PVR box or any other electronics (ie speakers etc) on top of the unit? I know it can hold a TV that's on a stand itself, but are electronics ok to be placed ontop as well?
6 years ago
1 Answer
A: This unit is intended for use only with the products and maximum weights
indicated. Use with other products or products heavier than the maximum weights
indicated may result in instability causing possible injury.
Top of the unit - MAX. 50 lb. (22.68 kg)
Two side shelves - MAX. 13 lb. (5.9 kg)
Two little drawers - MAX. 10 lb. (4.5 kg)
Middle big drawer - MAX. 14 lb. (6.4 kg)
See page 10 in the manual on our website under additional information
6 years ago
Helpful?
Q: Is this comes to accommodate 65” tv i mean in 65” width
7 years ago
1 Answer
A: Nick, the manual said the max TV size is 58in diagonal dimension. the weight is Max 50lbs.
7 years ago
Helpful?
Q: From looking at the box it looks assembled. Is this the case or is there a lot to assemble?
7 years ago
1 Answer
A: There is some assembly to do. The bottom parts with drawers is already assembled. It should take about 1 hours to put together. Make sure to follow the plan
7 years ago
Helpful?
Q: Does this unit use infared and is the flame adjustable?
7 years ago
1 Answer
A: The fireplace is using heater element, not infared tubes. The brightness of flame effect can be adjustable through both remote or buttons on the machine.
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