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60 out of 94 (64%) reviewers recommend this product
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1 to 5 of 167 Reviews
1 – 5 of 167 Reviews
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4 out of 5 stars.
Wi fi camera
2 months ago
I was told a stationary camera , would have less problems than a pan and tilt camera .
Helpful?
5 out of 5 stars.
Camera
3 months ago
A+++++++++++++++++++++
Helpful?
Response from Merkury official response:
3 months ago
Merkury official response
Thanks so much, Kathy! We’re glad the camera has been such a positive experience for you. :)
1 out of 5 stars.
Hard to set up
4 months ago
Wouldn't hook up to my router returned it and bought Google net cam you get what you pay for
Helpful?
Response from Merkury official response:
4 months ago
Merkury official response
We're sorry to hear you had trouble setting up the Geeni Look camera and that it wouldn't connect to your router. We understand your frustration. We're glad you found a solution that works for you with the Google Nest Cam. Different routers and network configurations can sometimes cause compatibility issues. If you'd like to try Geeni cameras again, you can message us via chat so we can assist you with setting it up.
4 out of 5 stars.
Great camera
10 months ago
It’s very functional and clear. There are only two issues: one being the light is very strong I had to put tape on it. Second being the connection cuts sometimes and the picture is still there thinking it’s working but it’s frozen. Otherwise very clear picture, very light and very easy to move and use. Highly recommend.
Yes, I recommend this product.
Helpful?
Response from Merkury official response:
10 months ago
Merkury official response
Hey Lola! Thanks for reaching out. The light you're mentioning is the camera's indicator light, which shows if it's still connected. Could you send us a sample of the frozen pictures you're talking about? This will help us figure out what's going on. You can email them to support@mygeeni.com, and we'll check it out for you. You can also chat with us for quicker help! We're here every day from 10 AM to 7 PM EST.
1 out of 5 stars.
Two of my cameras geeni
11 months ago
They are not working because they want me to pay the cloud storage! seriously?????
No, I do not recommend this product.
Helpful?
Response from Geeni official response:
10 months ago
Geeni official response
Hi Juan! We apologize for any difficulties you may be experiencing with our device. We assure you that our devices should work with or without a Cloud Subscription. If you prefer not to subscribe to our cloud services, you may use an SD card to review the recorded videos. Additionally, we can provide troubleshooting steps if ever you you have any concerns. You may reach through our website at https://support.merkurysmart.com/hc/en-us. We look forward to assisting you.
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1 - 10 of 54 Questions
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Most helpful answers
Q: Is this camera cordless or do need it plug in at all.times
4 years ago
4 Answers
A: It dose have to be plugged in at all times but honestly I love it its amazing i was abel to hide it well and I get 24.7
4 years ago
Helpful?
Q: Can the WiFi cameras be hooked up to two different smart phones so so two people can see it at the same time? Also it says you can talk to the person or pet on the other side of the camera; how good is the sound coming from and coming to the camera?
7 years ago
4 Answers
A: The sound is of low quality and the maximum volume is not very loud.
But voice is understandable if the environment is fairly quiet.
6 years ago
Helpful?
Q: What's the power source?
7 years ago
4 Answers
A: Hello, Thank you for giving the time sending this inquiry. The power source for our Geeni smart camera is input DC 5V 1Amp. Should you have any questions or concern, please feel free to contact our support team via phone (1-888-232-3143), chat (support.mygeeni.com), or email (support@mygeeni.com).
6 years ago
Helpful?
Q: Can you record video on this camera?
7 years ago
4 Answers
A: Thank you for your interest in our camera product. Yes, you can record videos as long as you have an installed SD card (purchased separately) on the camera. If you need additional instructions, we would be happy to assist you if you can reach us in our support channels via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
6 years ago
Helpful?
Q: Does this have a rechargeable battery?
2 years ago
3 Answers
A: It plugs in to the wall.
2 years ago
Helpful?
Q: Would you be able to place this in a nursery in place of a traditional baby monitor? ie will movement / sound trigger the app/video feed on my phone / tablet?
7 years ago
3 Answers
A: That is exactly right Helen! You can use your smart camera as a baby monitor. With Geeni smart camera you can hear and see what's happening and you can engage in live two-way conversations because it has a built in Mic and speaker. When there's motion at home you will received alerts and you'll be notified and can view what's happening live or review it later. It also has night vision you can see what's happening even if it's dark. If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
6 years ago
Helpful?
Q: Does this camera, have a suction cup to stick to the wall or will I have to make a hole into my wall?
7 years ago
3 Answers
A: Hi Rose! You don't have to make a hole in your wall to use the camera. It is mounted and there is a adhesive tape included in the box. If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to
12:00 Midnight EST.
6 years ago
Helpful?
Q: is this compatible with amazon alexa?
7 years ago
3 Answers
A: Hello! Yes, our Geeni products are compatible with Amazon Alexa, Cortana Invoke and Google Home. For assistance, please contact us via email at support@mygeeni.com, phone +1 (888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST.
6 years ago
Helpful?
Q: What is the temperature range in which this camera will operate, could it be placed in a garage for example?
7 years ago
3 Answers
A: Hi! Yes, the Geeni LOOK 720p Smart Wi-Fi Indoor Security Camera can be placed inside the garage as long as it is indoors and please make sure that it is out of any harmful elements like water, fire, and snow. Any location that is dry and away from any harmful elements would be fine. If you need assistance, please contact us via email at support@mygeeni.com, phone +(888) 232-3143, support.mygeeni.com for online chat support. We are available from Mon-Sun, 7:00 AM to 12:00 AM EST.
6 years ago
Helpful?
Q: Also, will this work well for placing this indoor camera by a window in place for a outdoor camera? How far is the motion detector because my car is parked around 3 car lengths away from my yard and i’m curious if it will detect motion by my car. Thanks..
7 years ago
3 Answers
A: Hello! You can use the smart camera facing a window but set your expectation this might produce a bright glare during night vision mode if this is a glassed window. The approximate distance for our motion detection is at 3 meters only. We have already released an outdoor camera that might suit your need for outdoor surveillance, you can check it out online this is called HD HAWK .If you have any issues moving forward, please let us know via email at support@mygeeni.com or call us at +1 (888) 232-3143, available from Mon-Sun, 7:00 AM to 12:00 Midnight EST.
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