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13 reviews with 1 star.
Overall Rating
2.5
9 out of 26 (35%) reviewers recommend this product
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1 to 5 of 27 Reviews
1 – 5 of 27 Reviews
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Most Recent
2 out of 5 stars.
Doesn’t cut off.
a year ago
The cooling system never cuts off. The compressor runs constantly.
Originally posted on ghpgroupinc.com
3 out of 5 stars.
Good....while it lasted
8 years ago
I liked this cooler until is sporadically, and then permanently, stopped pumping water. Lasted almost three years - scrap metal now I guess.
No, I do not recommend this product.
Helpful?
Response from GHP Group Inc. Support:
7 years ago
GHP Group Inc. Support
Hello Geeem, we are terribly sorry to hear you experienced an issue with this water cooler! Our Technical Support Team would be happy to assist you with assessing and resolving the problem! Just reach out by phone at 877-447-4768 or email here: http://www.ghpgroupinc.com/CTUS.html - GHP Group Customer Support
5 out of 5 stars.
Performance and Manual
8 years ago
Firstly, I've had this product for three years without any problems.
Although, I'm having trouble locating a manual online.
Yes, I recommend this product.
Helpful?
5 out of 5 stars.
Bon produit
9 years ago
Nous sa fait 2 ans que nous l'avons acheter et il fonctionne très bien. Nous sommes bien satisfait.
A: Bonjour Megane, notre équipe du service à la clientèle se fera un plaisir de vous aider à nettoyer ce refroidisseur d'eau! Il suffit d'appeler notre téléphone au 877-447-4768 ou par courriel ici: http://www.ghpgroupinc.com/CTUS.html - GHP Group Customer Support
A: Best to use 2 cups of vinegar and 6 to 8 litres of hot tap water. Put the siphon tube in and press the door button. Let it fill the unit. Let stand for a few minutes and run water through the hot and cold water taps until the pump has drawn up all the water. Then drain it through the plastic fitting in the back of the cooler. Reload and run Reverse Osmosis or spring water through until the taste is gone. Should do every 6 months, I believe they recommend every 3 months.
11 years ago
Helpful?
Q: Comment est-ce-que je peut contacter la compagnie garrison j'ai essayé de trouvé le numéro sur google mais ce n'est pas possible
Q: everything is working on the machine the lights but the hot water will not work when i press down?
10 years ago
1 Answer
A: For technical assistance, please contact the following customer care line at: 1-800-268-6591.
10 years ago
Helpful?
Q: L'eau a un drole de goût?
Il y a une différence de goût entre l'eau de la bouteille et celle qui est servi par l'appareil! On dirait que lorsque l'eau passe dans la machine, son goût est altéré.
Merci de nous expliquer pourquoi.
Q: Pump will not draw water. Garrison phone number does not work.
Cannot get the pump to draw water. It works, but automatically shuts off as though it is sitting in an empty bottle.
Called Garrison, but only receive a dial-up internet sound upon calling.
10 years ago
1 Answer
A: The Garrison line is operational. For technical assistance, please contact the following customer care line at: 1-800-268-6591.
10 years ago
Helpful?
Q: Where can I get parts for this product?
11 years ago
1 Answer
A: We would suggest calling Garrison (1-800-268-6591).
11 years ago
Helpful?
Q: My bottom mount water dispenser has no hot water. I just used it for more than one month.
11 years ago
1 Answer
A: This product carries a 1 year exchange warranty redeemable at any Canadian Tire store.
If the item is defective, kindly take it back to your local store with your receipt for an exchange.
11 years ago
Helpful?
Q: My Garrison water cooler will not stop pumping once in a while and covers the floor with water. It has happened 4 times now. What can be done?
12 years ago
1 Answer
A: It sounds as though your unit is defective, this product carries a 1 year exchange warranty redeemable at any Canadian Tire store.
12 years ago
Helpful?
Q: The hot water does not work. The light does not turn on when I push the button to turn it on & no water comes out of the hot side. Not even room temp
12 years ago
1 Answer
A: It carries a one year exchange warranty. If you are within the warranty period, we would suggest returning it to the store, along with your receipt, for an exchange.
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